It appears most of us are familiar with the basics of customer service tips. Say please, say thank you, don’t use ‘no problem’ to replace ‘you’re welcome,’ smile, and the list goes on. I certainly encourage everyone to go back to the basics. They’re always great refreshers and won’t ever go out of style. By Nancy Friedman
Transitioning out of the military to the civilian work force is challenging, especially for those who have spent their entire career inside the armed services. A significant percentage transition into civil service or a government-contractor position because it is an identifiable and easy transition. However, there are those who are looking for something more. By Jon Skroder
Yes, if you’re going to become an entrepreneur, it’ll require money. Where will you get the money to start? By Don Clayton
A “brand” in the Yellowstone universe might have a different meaning than a “brand” in our business world. Or does it? By Jack Monson
Many systems are tempted, as they update and renew their FDDs, to lean into more restrictive clauses and aggressive enforcement programs against wayward franchisees. By Tom Spadea
At the age of 28, Dennis Schooley started his own accounting firm that grew into a consulting business. While his team had expanded considerably and was thriving, he quickly learned that he was overpaying for telecom services. By Brianna Bohn
L.A. Bikini brings the ancient hair-removal technique of sugaring to a modern crowd. The brand’s forward-thinking business model has a sterling reputation for customer satisfaction and employee contentment. By Elice Morgenson
In an industry that was hit hard by the pandemic, Jabz Boxing has proven its resilience. After announcing its rebranding in April, the boxing-based fitness concept has shown that, with proper support, growth and success are not only possible for studio clients but also for franchisees. By Brianna Bohn
Stephen Dabbs, owner-operator of the Assisting Hands Home Care serving Forsyth and North Fulton counties in Georgia, was recently honored the franchise’s Growth Award. Winning any award is notable; however, it’s even more impressive when the franchisee has only been in business for two years. By Nancy E. Williams
With more than 80 industry categories, the world of franchising offers plenty of choices for potential franchisees. From food and beauty services to education, maintenance, travel and more, there is a wealth of opportunities to choose from. By Jessica Petrucelli