keynote customer service speaker

31 01, 2022

Forgotten Customer Service Tips

2022-01-31T18:01:00-05:00January 31st, 2022|Tags: , , , |

It appears most of us are familiar with the basics of customer service tips. Say please, say thank you, don’t use ‘no problem’ to replace ‘you’re welcome,’ smile, and the list goes on. I certainly encourage everyone to go back to the basics. They’re always great refreshers and won’t ever go out of style. By Nancy Friedman


1 11, 2021

The Art of Rapport Building

2021-11-01T05:27:41-04:00November 1st, 2021|Tags: , , , |

Rapport building is not for everyone. By that, I mean that not everyone is good at it. Rapport building is an art, not science, and some of us are better at building rapport than others. For some, it’s a place where anxiety hangs high. By Nancy Friedman