keynote customer service speaker

31 08, 2023

Communication Isn’t Always About Words

2023-08-31T12:03:52-04:00August 31st, 2023|Tags: , , , |

Communication extends far beyond words. Some of the most important methods of communication encompass gestures, facial expressions, body language and even silence. As salespeople, we need to understand nuances of nonverbal cues, which will significantly enhance our ability to communicate effectively and build stronger relationships. By Nancy Friedman


30 05, 2023

Back to the Basics

2023-05-30T16:26:48-04:00May 30th, 2023|Tags: , , |

While the country is experiencing corporate downsizing and layoffs, we highly advise companies not to neglect the staff they have retained. Unfortunately, there are companies who while experiencing the emotional trauma of laying off staff, that forget they still have employees and those are the ones that must have customer service training. By Nancy Friedman


30 03, 2023

Alternatives To Saying “NO”

2023-03-30T14:12:19-04:00March 30th, 2023|Tags: , , |

Here’s an important announcement from some of the many and varied surveys Telephone Doctor Customer Service Training has conducted over the years. A while back I wanted to find out how people felt when they were rejected. What came out of those interviews and surveys was no one wants to be told “no” at the start of a sentence. By  Nancy Friedman


30 11, 2022

The Final ABCs of Franchise Relationships

2022-11-30T21:44:22-05:00November 30th, 2022|Tags: , , , |

Hi all. We’re down to the final five of the Alphabet of Sales. I’ve had a great time sharing these tips and realize that each letter stands for many good sales tips. Whether you use these sales tips or others, have a great time in sales. That’s what it’s all about. FUN! By Nancy Friedman


31 01, 2022

Forgotten Customer Service Tips

2022-01-31T18:01:00-05:00January 31st, 2022|Tags: , , , |

It appears most of us are familiar with the basics of customer service tips. Say please, say thank you, don’t use ‘no problem’ to replace ‘you’re welcome,’ smile, and the list goes on. I certainly encourage everyone to go back to the basics. They’re always great refreshers and won’t ever go out of style. By Nancy Friedman


1 11, 2021

The Art of Rapport Building

2021-11-01T05:27:41-04:00November 1st, 2021|Tags: , , , |

Rapport building is not for everyone. By that, I mean that not everyone is good at it. Rapport building is an art, not science, and some of us are better at building rapport than others. For some, it’s a place where anxiety hangs high. By Nancy Friedman