A while back we surveyed a group of folks on how they felt about getting bad customer service. We found 7 common threads. We labeled them the 7 Consequences of Bad Customer Service. By Nancy Friedman
Are you considering investing in a franchise opportunity? Owning and operating a franchise will offer many advantages, and buying a franchise can be a life-changing experience. Here are some of the top reasons to become a franchise owner. By Rose Mango
CEO and President of FranServe Alesia Visconti knows the importance of building and nurturing a strong team. Recently, Visconti brought the FranServe executive leadership team together for the annual strategic planning session, FranForward, to reflect on the achievements of 2022 and set exciting new goals for 2023. By Nancy E. Williams
With turnover rates and inflation remaining high, according to Forbes, successful but disgruntled professionals are looking for more fulfilling jobs. Wize Computing Academy Co-founders Venus and Vishal Bhasin moved from the corporate world and have created a clear path to success for like-minded entrepreneurs. By Brianna Bohn
Belina Calderon-Nernberg, CEO and founder of 1Heart Caregiver Services, has a personal connection to caregiving. After finding herself unable to return home to the Philippines to care for her ill mother, Calderon-Nernberg was inspired to start a business that provided reliable, high-quality caregiving services to the elderly and other adults. By Cindy Charette
A fragmented retail market and competition from e-commerce stores are creating the perfect conditions for the sign industry. As retail store owners compete to get messages across to consumers, companies producing those signs are profiting, including Signworld, the leading business opportunity provider in the sign industry. By Sarah Lindauer
Mike Carrillo was just about to franchise with a national restoration service when he happened upon a Facebook advertisement for SUPPLY POINTe. After clicking on the site, he soon was heading in a new direction and became a SUPPLY POINTe franchisee. By Patty Horansky
As it enters its 39th year, the iconic Rita’s Italian Ice & Frozen Custard continues to evolve, serving its brand of “Ice, Custard, Happiness” to consumers and franchisees alike. By Patty Horansky
With clear business goals and a strong company culture, NEXClean is growing quickly – so quickly that it has earned the recognition of major players. Started in 1988 by The Entrepreneurs’ Forum of Greater Philadelphia and the Wharton Small Business Development Center, the merit-based program recognizes the fastest-growing, privately held entrepreneurial companies in the Greater Philadelphia area. By Brianna Bohn
Dida Clifton built a business model that’s unlike anything on the market. Her secret? She pinpointed what the majority of entrepreneurs don’t enjoy doing and built a team to do it for them: running the back office. By Sarah Lindauer