Six Cardinal Rules of Customer Service

The franchising industry has all sorts of rules and regulations. Here are some good common sense customer service rules. Cardinal Rule #1 / People before paperwork. By Nancy Friedman
The franchising industry has all sorts of rules and regulations. Here are some good common sense customer service rules. Cardinal Rule #1 / People before paperwork. By Nancy Friedman
The major reason for a new business’s failure in the first two years of operation is undercapitalization. No matter how you end up funding the business initially, most lenders will want to see at least two years of profits on a business’s tax returns before they will be willing to extend credit. By Jon Skroder
We already know the benefits of buying a franchise: Entrepreneurs-turned-franchisees are boosted by business assistance, brand recognition, low failure rates and a built-in customer base. But what about selling a franchise? When it comes time to retire or change lanes, are there any advantages for the resale of a nationally known brand? A recent study says there are many. By Jessica Petrucelli
The expo is your opportunity to meet in person with established and emerging franchise brands, all conveniently located in an atmosphere conducive for a great experience. By Shelia Fischer
Some people spend hours per day watching videos on YouTube or TikTok. Some people check Facebook or Instagram every two minutes. I am a LinkedIn junkie. I have the desktop version or the app or both open all day at my desk. Many in our franchise community do the same. (I see you on here!) By Jack Monson
Working with a CFC offers, at no cost to you, a true franchise professional to help guide you through the process of franchise ownership. Who couldn’t use an extra set of eyes, an extra set of ideas, an extra set of experiences, and someone who’s been properly trained in the field of franchise matchmaking? By Don Clayton
As the old saying goes, the best time to plant a tree was 20 years ago. The next best time is today. Many emerging and startup franchisors hold off on collecting their brand fund fees because they don’t have a plan for the money, and they are still getting used to being franchisors. By Tom Spadea