customer service speaker

28 04, 2023

Do You Follow Up or Foul Up After the Sale?

2023-04-28T13:56:06-04:00April 28th, 2023|Tags: , , |

There are all sorts of reports, polls, and data on why customers leave a place of business, any business, due to poor service. Here’s one off the top of my head. We had a rather costly copy machine installed at our office a while back. We’ve never heard from anyone at the company. No thank you note. No nothing. Oh wait, we did get an invoice. And that’s just one item, one industry. By Nancy Friedman


30 04, 2022

The ABCs of Franchise Relationships: Customer Service, and Communications

2022-04-30T15:58:38-04:00April 30th, 2022|Tags: , , , |

Ask any seasoned salesperson what is the first thing to learn in Sales 101? Right! The client/customer buys you first. Then the product or service. So, if the customer must buy YOU first, what needs to be done? Right! Build a relationship. By Nancy Friedman