Do You Follow Up or Foul Up After the Sale?

2023-04-28T13:56:06-04:00April 28th, 2023|Tags: , , |

There are all sorts of reports, polls, and data on why customers leave a place of business, any business, due to poor service. Here’s one off the top of my head. We had a rather costly copy machine installed at our office a while back. We’ve never heard from anyone at the company. No thank you note. No nothing. Oh wait, we did get an invoice. And that’s just one item, one industry. By Nancy Friedman