It appears most of us are familiar with the basics of customer service tips. Say please, say thank you, don’t use ‘no problem’ to replace ‘you’re welcome,’ smile, and the list goes on. I certainly encourage everyone to go back to the basics. They’re always great refreshers and won’t ever go out of style. By Nancy Friedman
Transitioning out of the military to the civilian work force is challenging, especially for those who have spent their entire career inside the armed services. A significant percentage transition into civil service or a government-contractor position because it is an identifiable and easy transition. However, there are those who are looking for something more. By Jon Skroder
Yes, if you’re going to become an entrepreneur, it’ll require money. Where will you get the money to start? By Don Clayton
A “brand” in the Yellowstone universe might have a different meaning than a “brand” in our business world. Or does it? By Jack Monson
Many systems are tempted, as they update and renew their FDDs, to lean into more restrictive clauses and aggressive enforcement programs against wayward franchisees. By Tom Spadea