March 2020 | Page 8 of 11 | Franchise Dictionary Magazine

3 03, 2020

Comfort Keepers® Awarded “America’s Best Customer Service” By Newsweek

Tatyana Stemkovski2020-03-03T12:42:56-05:00March 3rd, 2020|Tags: Comfort Keepers, health care, in-home care network for seniors, senior services|

Comfort Keepers Celebrates More than 20 Years Providing Outstanding Customer Service, Support and Joy to Families Needing In-Home Care.

IRVINE, Calif. — With decades of experience providing unparalleled in-home care to clients and their families nationwide, Comfort Keepers® has been recognized by Newsweek as “America’s Best Customer Service” in the category of Home Care Services for Seniors and Disabled. With one of the largest network of caregivers across the county, Comfort Keepers has been named to Newsweek’s Best Customer Service list two years in a row since the award’s inception.

The Comfort Keepers approach to customer service and in-home care is to find ways to inspire joy and hope among all of its clients and their families – helping to make their lives brighter, safer and more enjoyable from the comfort of home. As a result, the Comfort Keepers caregiver network has found ways to provide seniors or those with declining health with the opportunity to live happy, fulfilling and independent lives. This positive approach to caregiving can help transform a life for the better, create a lasting friendship and ultimately elevate a human spirit.

“We are so honored to be named on the prestigious 2020 Newsweek List for ‘America’s Best Customer Service’,“ said Carl McManus, CEO, Comfort Keepers North America. “When your business is touching the lives and hearts of so many people, service always has to be the first priority each and every day. We have a commitment to our clients to deliver quality care in a way that inspires joy and enrichment, while also delivering a promise to families that their loved ones are cared for properly in the safety of their own home.”

The Newsweek America’s Best Customer Service ranking is based on an independent survey from a sample of more than 20,000 U.S. customers who have either made a purchase, used a service or gathered information about a product or service in the last three years. The criteria that these customers rate includes: quality of communication, technical competence, range of services, customer focus and accessibility. For more information, visit: https://www.newsweek.com/americas-best-customer-service-2020.

For more information on Comfort Keepers, please visit ComfortKeepers.com, or connect with us on Facebook, Twitter, and YouTube.

About Comfort Keepers^®

For more than two decades, Comfort Keepers^® has been Elevating the Human Spirit^SM through its in-home care network for seniors and other adults by empowering them to maintain their independence and realize joy in the everyday moments. A division of Sodexo, a global leader that delivers Quality of Life services to over 75 million consumers in 80 countries each day, Comfort Keepers operates a franchise network that has grown to more than 700 locations around the world. In addition to providing services that focus on health care and senior markets, Sodexo’s integrated offerings encompass more than 45 years of experience in reception, safety, maintenance and cleaning, foodservices, facilities and equipment management, and concierge services. For more information, visit ComfortKeepers.com.

3 03, 2020

FirstLight Home Care Announces International Expansion to Canada

Tatyana Stemkovski2020-03-03T12:29:07-05:00March 3rd, 2020|Tags: assisted living communities, FirstLight Home Care, non-medical home care, nursing homes, retirement communities|

Leading non-medical home care company expands across North America to deliver quality personal and companion care services.

CINCINNATI — FirstLight® Home Care, an award-winning provider of non-medical home care, is pleased to announce it is expanding its caregiving services to Canada. Sam Riad, CEO of Comfort of Senior Living, has signed on as a master franchise and will operate as FirstLight Home Care of Canada.

Riad currently operates 10 Comfort of Senior Living retirement communities across the Province of Ontario. The master franchise agreement will allow Riad to introduce the FirstLight Home Care brand and deliver the company’s non-medical home care services to a brand-new market.

“We are thrilled to bring our FirstLight brand to Canada,” said Jeff Bevis, CEO and Co-Founder of FirstLight Home Care. “International expansion has always been part of our strategy, and we believe we have found a solid master franchise partner in Sam Riad. He has extensive experience and a deep understanding of the industry, established relationships in the market and the infrastructure for rapid growth. And we share a similar mission, culture and calling to care for aging seniors and other adults in need of extra support.”

As a notable and award-winning home care company, FirstLight provides exceptional care for seniors, veterans, people with disabilities and individuals who are recuperating. FirstLight’s national network of franchises is dedicated to the health and well-being of others by delivering compassionate and quality services to individuals in the place they call home.

Riad and his team will bring the same culture of care and commitment to quality service to residents in Canada by offering FirstLight’s companion and personal caregiving services to adults who need assistance. The partnership is a natural complement to existing demand and future growth in Canada.

“We recognized the tremendous success of FirstLight in the U.S and realized how beneficial this model would be to the Canadian market, especially with the recent increasing trend of older adults wishing to stay at home longer,” said Riad. “We are passionate about helping individuals in our communities, and FirstLight sets the pace by offering innovative home care services that ensure people in need receive premium care.”

Canadian CEO Brad Rye will lead the implementation of FirstLight Home Care into Canada. Rye has owned and operated various Homes for Special Care for the past 30 years. He is co-founder and former president of the Ontario Homes for Special Needs Association (OHSNA), representing 500 homes and 5,000 residents across Ontario. Recently working with the Ontario government, Rye assisted in the development and implementation of a resident-focused model of housing and services.

FirstLight Home Care of Canada has plans to open six locations immediately across Ontario, with an aggressive vision to establish 150 more locations through expansion and franchise opportunities across Canada.

Since opening its first franchise location in 2010, FirstLight Home Care has experienced steady growth and is now serving clients in 220+ locations in more than 30 states throughout the U.S. This is the company’s first international expansion to Canada.

For more information, call (855) 420-6900 or visit FirstLightHomeCare.com/Canada

About FirstLight Home Care

FirstLight Home Care is a leading provider of non-medical home care, helping individuals in more than 30 states achieve the quality of life they deserve. The company has set a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client and employee satisfaction. FirstLight is a lifeline not only for seniors, but for people recovering from illness, injury or surgery, adults with disabilities, veterans, busy families, and anyone 18 and older who needs personal or companion care services. FirstLight Home Care’s mission is to deliver exceptional, compassionate care provided by extraordinary people so that all those who are served may age with comfort, dignity and independence in the place they call home. FirstLight is also proud to champion the family caregivers who give countless hours of care to their loved ones every day by providing the resources and support needed to help them maintain balance in their own lives. Visit FirstLightHomeCare.com.

3 03, 2020

“Always do your best. What you plant now, you will harvest later.” — Og Mandino

Alesia Visconti2020-03-03T08:25:05-05:00March 3rd, 2020|

2 03, 2020

Why you shouldn’t fight your franchisor

Alesia Visconti2020-03-02T19:40:15-05:00March 2nd, 2020|

You’re excited about finally owning your own franchise. So excited, in fact that you are bursting with ideas and inspiration! The problem is, those ideas sometimes clash with what your franchisor has in mind. Here’s why listening to them is probably a good thing.

Years of experience

If you’ve never owned a franchise, or never owned the particular one you’re considering, heed the voice of experience from your franchisor. They’re likely to be much more knowledgeable about its ins and outs than you are at this point. They may have already considered and tried many of your ideas, only to find out they’re untenable for a reason.

The right kind of franchisor

If you keep finding yourself butting heads with your franchisor, it may be you’re just in the wrong franchise. There are so many different types out there – you may be better off with one that’s already being run the way you want. Consider this carefully before you actually purchase a franchise license.

In the end, fighting your franchisor will not only drain you of time and energy, but it won’t be profitable. The odds are good your franchisor knows what they’re doing – so trust them to pave the way for your success!

2 03, 2020

In Support of National Invest In Veterans Week, Assisted Living Locators Offers 10 Percent Initial Franchise Fee Discount to Encourage Veteran Business Owners

Tatyana Stemkovski2020-03-02T10:00:02-05:00March 2nd, 2020|Tags: assisted living communities, Assisted Living Locators, franchisee sales training, in-home care, independent retirement options, memory care, senior care placement|

SCOTTSDALE, Ariz. — In support of National Invest In Veterans Week, March 1 – 7, Assisted Living Locators, a nationwide senior placement and referral franchisor, announced today it is offering veterans a 10 percent initial franchise fee discount to encourage and honor aspiring veteran business owners.

Assisted Living Locators is a veteran-friendly franchisor with an affordable, low-cost franchise fee, a 10 percent veteran discount, and comprehensive training and mentorship platform, according to Founder and CEO RN Angela Olea. With 130 franchisees in 36 states and the District of Columbia, the company is ranked in Entrepreneur’s 2020 Franchise 500®, Franchise Business Review’s 2020 Top Franchises Report and the Inc. 5000 list of the nation’s fastest growing private companies.

Veterans are buying into franchises at a record pace. According to the International Franchise Association, one of every seven franchises in America is owned by a veteran. “Veterans make great franchisees because they have the skills it takes to own and run a successful business – a mixture of leadership, hard work and dedication, and the ability to follow systems and procedures,” stated Olea.

“Franchising can be a tremendous opportunity for veterans because the business framework is already in place,” she explained. “As an established, top-ranked senior placement brand, Assisted Living Locators offers the entire package for aspiring veteran business owners. Not only do we have a proven, successful business model, but we also offer exceptional training and support for our franchisees.”

Olea noted that some of their best Assisted Living Locators franchisees are veterans, such as Arizona franchisee Dustin Baker, recently named Franchise Business Review’s 2019 Rock Star Franchise Owner.

Baker served in the United States Army as a combat medic in an artillery unit during Operation Iraqi Freedom. He was also an administrative supervisor at an outpatient surgical ward at William Beaumont Army Medical Center in El Paso, TX.

As a top Assisted Living Locators franchise producer, Baker helps and mentors his fellow franchisees and also passionately cares for his senior clients and families, the company and community.

“After my career as a combat medic ended, I wanted to own a business that would make a positive impact on my community,” said Baker. “My journey in helping and serving others led me to the role of Assisted Living Locators franchise owner to provide care and guidance to seniors and families in my community.”

Audra2020-03-02T11:40:21-05:00March 1st, 2020|Tags: be your own boss, healthy delicious meal, Poké Bar, restaurant owner|

Poké Bar gives future franchise owners the opportunity to change careers and become a successful restaurant owner, and the power to provide their community with a healthy, delicious meal and be their own bosses. By Elice Morgenson

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