senior services

10 06, 2020

Comfort Keepers Celebrates 2nd Annual National Day Of Joy; Releases Survey That Finds 9 In 10 Americans Believe The World Needs More Joy

2020-06-10T12:19:11-04:00June 10th, 2020|Tags: , , , |

Leading In-Home Care Provider Places Priority on Finding Joy and Sharing with Others, Reinforcing Relevance in Light of Global Pandemic.

IRVINE, Calif. — Comfort Keepers®, a market-leading provider of uplifting home care for seniors and adults who need assistance, today announced that it will celebrate its second annual National Day of Joy on June 24, 2020. The National Day of Joy, which takes place every year on the last Wednesday in June, was established by Comfort Keepers in 2019 to help inspire and encourage people to experience joy and share it with others; an action that has become more meaningful in the current COVID-19 environment.

“The global health crisis we’re experiencing has, in many cases, had a profoundly negative impact on many people who are living in isolation, away from family and friends and unable to participate in their usual activities,” Carl McManus, Chief Executive Officer, Comfort Keepers, North America. “While Comfort Keepers established the National Day of Joy in 2019 to help people find happiness in everyday moments regardless of what may be happening in the world, its existence has been particularly meaningful this year. Taking time to identify and acknowledge the positive elements of our daily lives that bring joy is an important way to improve our physical and emotional health as well as overall well-being.”

Finding the silver lining in any situation can have a positive mental health impact. Laughter, in particular, has been shown to mitigate the negative effects of stress, improve mood, curb anxiety and depression and in some cases, help relieve pain.i

Prior to the COVID-19 crisis, Americans were already on the quest to find joy, peace and balance in their busy lives, in an effort to improve mental health. Simple, sometimes mundane activities have become increasingly more meaningful in today’s setting, as more people are spending a greater amount of time at home, away from the office, their commute or the grind of their everyday lives. In fact, according to a national survey, reading, taking walks and spending time at home with family– have risen to the top of the list of activities that bring the most joy that people want to continue post-COVID-19.

And while these ‘simple pleasures’ are bringing many people joy, the majority are participating in these activities alone. With social distancing mandated across most of the country, most older Americans have not been able to see their loved ones in person. A national survey found that more than half (57%) of all people aged 65+ have missed hugs from a loved one since being in quarantine. This has also been difficult for the “sandwich generation” – a group of people who are tasked with caring for their aging parents as well as their own younger children. This has made caregiving services, like Comfort Keepers, even more critical during this time. On the National Day of Joy — and everyday after that – the sandwich generation is comforted by the fact that even if they cannot visit or spend time with their loved ones, they are in good hands with a qualified Comfort Keeper caregiver.

National 2020 ‘State of Joy’ Survey
Each year, as part of the National Day of Joy, Comfort Keepers conducts a survey that polls Americans on their perspectives about joy, including specific activities that bring them happiness, evolving attitudes about joy in light of current events as well as overall opinions about the state of joy in the world. The survey was conducted from May 5-11 and polled 2,000 Americans; 1,000 of those surveyed were 30+ years of age with at least one living parent, and 1,000 were people aged 65+. Highlights from the survey are outlined below:

The World Needs More Joy

  • Ninety percent (90%) of people surveyed agree that “the world needs more joy.”
  • Eighty-five (85%) percent agree that finding joy is more important now more than ever.
  • Eight in ten agree that the world doesn’t seem to have as much joy as it used to.
  • Simple Activities Bring the Most Joy
  • Sixty-one percent (61%) responded that family dinners brought them the most joy. This was followed by:
    • Time spent outside (60%)
    • Watching a favorite TV or movie (58%)
    • Receiving a hug from a friend or loved one (58%)
    • Listening to favorite song (65%)

Joyful Activities Have Changed Since COVID-19

  • Many individuals are enjoying certain activities now that they did not have time to do before COVID-19, including:
    • Spending time with family (33%)
    • Reading (32%)
    • Taking walks (28%
  • Almost three-quarters (72%) agree that technology has brought them a lot of joy during the COVID-19 pandemic.
  • And while most surveyed wish to spend time with their family and friends in person after COVID-19, 37% agree that they will continue to video-chat with loved ones after the quarantine is over.

“The current environment has changed the way most of us live, work, play and experience joy,” said McManus. “Many seniors – particularly those who live alone – have had to change their routines to ensure they are able to stay connected with friends and loved ones and get the practical, day-to-day help they need, like obtaining medications, shopping for groceries, cooking meals or housework. Finding happiness and joy in the evolving world we’re living in is particularly important for a person’s health and wellness.”

Comfort Keepers prides itself on approaching caregiving differently. Rather than focusing on what individuals may be losing by hiring a caregiver, Comfort Keepers aims to change this mindset by concentrating on the freedom, and the joyful moments and experiences clients are gaining through caregiver relationships.

The National Day of Joy is being celebrated in more than 100 locations where Comfort Keepers has a presence and will include both virtual and local celebrations and various social media extensions. To participate in the National Day of Joy, do something that makes you happy, and share your activity on social media using #DayofJoy. For more information about the National Day of Joy and Comfort Keepers services, visit www.ComfortKeepers.com.

About Comfort Keepers® 

For more than two decades, Comfort Keepers® has been Elevating the Human SpiritSM through its in-home care network for seniors and other adults by empowering them to maintain their independence and realize joy in the everyday moments. Comfort Keepers is a division of Sodexo, the global leader in services that improve Quality of Life. Sodexo serves 100 million consumers each day in 67 countries, through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Comfort Keepers operates a franchise network that has grown to more than 700 locations around the world. In addition to providing services that focus on health care and senior markets, Sodexo’s integrated offerings encompass more than 45 years of experience in reception, safety, maintenance and cleaning, foodservices, facilities and equipment management, and concierge services. For more information, visit ComfortKeepers.com.

3 03, 2020

Comfort Keepers® Awarded “America’s Best Customer Service” By Newsweek

2020-03-03T12:42:56-05:00March 3rd, 2020|Tags: , , , |

Comfort Keepers Celebrates More than 20 Years Providing Outstanding Customer Service, Support and Joy to Families Needing In-Home Care.

IRVINE, Calif. — With decades of experience providing unparalleled in-home care to clients and their families nationwide, Comfort Keepers® has been recognized by Newsweek as “America’s Best Customer Service” in the category of Home Care Services for Seniors and Disabled. With one of the largest network of caregivers across the county, Comfort Keepers has been named to Newsweek’s Best Customer Service list two years in a row since the award’s inception.

The Comfort Keepers approach to customer service and in-home care is to find ways to inspire joy and hope among all of its clients and their families – helping to make their lives brighter, safer and more enjoyable from the comfort of home. As a result, the Comfort Keepers caregiver network has found ways to provide seniors or those with declining health with the opportunity to live happy, fulfilling and independent lives. This positive approach to caregiving can help transform a life for the better, create a lasting friendship and ultimately elevate a human spirit.

“We are so honored to be named on the prestigious 2020 Newsweek List for ‘America’s Best Customer Service’, said Carl McManus, CEO, Comfort Keepers North America. “When your business is touching the lives and hearts of so many people, service always has to be the first priority each and every day. We have a commitment to our clients to deliver quality care in a way that inspires joy and enrichment, while also delivering a promise to families that their loved ones are cared for properly in the safety of their own home.”

The Newsweek America’s Best Customer Service ranking is based on an independent survey from a sample of more than 20,000 U.S. customers who have either made a purchase, used a service or gathered information about a product or service in the last three years. The criteria that these customers rate includes: quality of communication, technical competence, range of services, customer focus and accessibility. For more information, visit: https://www.newsweek.com/americas-best-customer-service-2020.

For more information on Comfort Keepers, please visit ComfortKeepers.com, or connect with us on Facebook, Twitter, and YouTube.

About Comfort Keepers® 

For more than two decades, Comfort Keepers® has been Elevating the Human SpiritSM through its in-home care network for seniors and other adults by empowering them to maintain their independence and realize joy in the everyday moments. A division of Sodexo, a global leader that delivers Quality of Life services to over 75 million consumers in 80 countries each day, Comfort Keepers operates a franchise network that has grown to more than 700 locations around the world. In addition to providing services that focus on health care and senior markets, Sodexo’s integrated offerings encompass more than 45 years of experience in reception, safety, maintenance and cleaning, foodservices, facilities and equipment management, and concierge services. For more information, visit ComfortKeepers.com.

27 12, 2018

Right at Home Franchises Recognized With Caring.com’s “Caring Stars of 2019” Award

2018-12-27T17:31:07-05:00December 27th, 2018|Tags: , , , , , , , , , , , , , , , |

Right at Home Leads Nation for Most Winning Listings

OMAHA, Neb. — Caring.com, a trusted resource for families to find in-home care for their senior loved ones, released its annual “Caring Stars of 2019” list, a reliable industry source of information that showcases the best senior care around the country every year. The list is based on consumer ratings and reviews and features the top in-home care agencies in the United States.

This year, Caring.com is also highlighting those organizations that made the “Caring Super Stars of 2019” list. These are businesses that received the Caring Stars award in 2017, 2018 and 2019.

Right at Home, one of the nation’s leading providers of home care for seniors and adults with disabilities, is thrilled to announce that of the 446 in-home care agencies that received the Caring Stars of 2019 award, 141 of them are Right at Home agencies. Also, 50 in-home care agencies received the Caring Super Stars of 2019 award, and of those, 22 are Right at Home agencies, more than any other company. This makes Right at Home No. 1 in the nation.

“This year, we more than doubled our presence on this list of the nation’s top-rated in-home care agencies,” said Right at Home President and CEO Brian Petranick. “To go from 61 locations being recognized by Caring.com in 2018 to 141 locations in 2019 proves our dedication to providing the best quality and personalized care that’s possible.”

In-home care agencies that made the 2019 Caring Stars list had to meet exceptional criteria. They must have had 10 or more consumer reviews on their Caring.com listing by the qualification deadline of Oct. 15, 2018, and must have had an overall average rating of 4.5 stars or higher on a scale of 1 to 5. Old reviews were not allowed to be part of the qualifying criteria. The in-home care agencies had to have three or more reviews on their Caring.com listing dated between Oct. 15, 2017, and Oct. 15, 2018. At least one of those reviews needed to have a five-star rating, and at least one of those reviews had to have been posted in 2018.

Significantly, in order to qualify, brands also had to respond to all negative reviews on their listing. Negative reviews counted as those that only had one or two stars.

“Congratulations to these in-home care agencies for earning such high praise from their clients and clients’ family members,” said Jim Rosenthal, Caring.com CEO. “Achieving the Caring Stars award or Caring Super Stars award is a distinction worthy of significant celebration and promotion — as it speaks volumes about the difference these home care agencies are making in serving older adults. We applaud their accomplishment!”

The remarkable impact Right at Home makes is provided through its proprietary care delivery system, called RightCare. RightCare is “the Right People doing the Right Things the Right Way for the Right Reason.” Right at Home is committed to providing an individualized RightCare experience for every client to improve their quality of life, and accolades like these give credence to the exceptional work Right at Home franchisees and their staffs and caregivers are doing every day to serve the needs of seniors and adults with disabilities.

The recent Caring Stars awards top off a significant year in 2018 for the Right at Home brand. Right at Home opened a conversion program for independent home care businesses. The brand also launched its inaugural Professional Caregivers Week in November to showcase their appreciation for caregivers and bring attention to the profession. With more than 500 locations in over 40 states and eight countries, Right at Home is positioned to continue dominating the in-home senior care market in 2019.

ABOUT RIGHT AT HOME

Founded in 1995, Right at Home offers in-home companionship and personal care and assistance to seniors and adults with a disability who want to continue to live independently. Local Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff, each of whom is thoroughly screened, trained, and bonded/insured prior to entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 500 franchise locations in the U.S. and seven other countries. Right at Home is the highest-ranked senior care franchise opportunity on Entrepreneur magazine’s Franchise 500 List in 2018, coming in at No. 49 overall. In 2018, Forbes Magazine ranked Right at Home the No. 1 franchise to own under $150,000.

ABOUT CARING.COM

With three million unique visitors to its website monthly, Caring.com is a leading senior care resource for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. Headquartered in San Mateo, CA, Caring.com provides helpful caregiving content, online support groups, and a comprehensive Senior Care Directory for the United States, with more than 150,000 consumer ratings and reviews and a toll-free senior living referral line at (800) 325-8591. Connect with Caring.com on Facebook, Twitter, Google+, Pinterest, LinkedIn, and/or YouTube.