Founders of franchise systems spend time, treasure and pain to get their system to the point that it has significant enterprise value. Many have a numerical goal for that value and a timeline for when they want to harvest their years of hard work. By Tom Spadea
Sergio came to America from Europe 21 years ago to take a logistics position at a Fortune 100 company in the Northwest. Several years later, cutbacks and layoffs occurred, and he needed to make a change. There were no similar corporations in the region and very few good job opportunities. Furthermore, Sergio saw that starting over with another company would probably lead to more of the same. By Jack Monson
Recently I had a candidate who’d get real excited about an opportunity but the very next day it’d be inevitable that he’d contact me with something negative or what I call “stinkin’ thinkin’.” In other words, instead of seeing the glass half full, he saw it as half empty. By Don Clayton
While the country is experiencing corporate downsizing and layoffs, we highly advise companies not to neglect the staff they have retained. Unfortunately, there are companies who while experiencing the emotional trauma of laying off staff, that forget they still have employees and those are the ones that must have customer service training. By Nancy Friedman