As the population ages, the home care industry is booming with opportunity. Families are committed to finding trusted, high-quality care for their loved ones. Since 2006, Assisting Hands® Home Care has been providing individuals with the exceptional and compassionate care they need to remain happy, healthy and at home. By Shelby Green
As a leader in the nonmedical home care industry, Assisting Hands® Home Care provides personalized care to seniors and others in the comfort of their homes. Assisting Hands has won numerous awards, including being ranked No. 22 on Entrepreneur’s Top Franchises for Less Than $100,000 Ranking in 2022. By Nancy E. Williams
Focused on providing unparalleled medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients, BrightStar Care, a private duty home care and medical staffing franchise, recently recognized eight members of its national team for their exceptional service. By Jessica Petrucelli
John and Eli Collier opened their first two HomeWell Care Services franchises in 2019 in Nashville, Tennessee. They have since added two more territories, covering approximately 70 geographic miles of the downtown area. By Cindy Charette
David Giacobbo, president and CEO of One You Love Homecare, had set a target goal for 2020 of having at least 15 new franchisees by the end of the year. As of August, Giacobbo is thrilled to announce that he has signed on 12 new franchisees with strong future growth projections expected to continue. By Cindy Charette
Home care is an essential resource that many people utilize to stay in their homes and maintain a healthy life. The spread of COVID-19 across the world has caused many people to rethink home care and how to maintain social distancing. By Elice Morgenson
Looking for the right franchise can be a daunting and complicated task. The growing senior-care industry has created numerous choices for those looking to join. Jake Rankin, CEO and founder of Talem Home Care, advises that buyers take the time to understand why a home-care service was created and what it stands for. By Elice Morgenson
FirstLight Home Care’s national network of franchises earns exceptional overall rating in 2018
CINCINNATI — FirstLight Home Care, a leading provider of non-medical home care, has released its annual client satisfaction survey results for 2018. The report found that the company’s national network of franchise locations earned an exceptional score in overall client satisfaction with an average rating of 4.7 stars out of 5.
FirstLight has a proven commitment to client satisfaction. The company conducts live phone interviews with its current clients every quarter through independent third-party research firm Infosurv. The quarterly results are then rolled up into an annual client satisfaction star rating, which is based on a five-point scale. Consistent with FirstLight’s Culture of Care, Infosurv conducts these surveys to gather honest, unbiased feedback in specific areas, including quality of care, communication and responsiveness and overall satisfaction. Clients are also given the opportunity to provide feedback in areas where FirstLight excels, as well as areas where the company should improve.
Non-medical home care provides the support people need to live independently in their homes. Traditionally, home care providers focus services exclusively on older adults who are aging in place. But FirstLight also delivers services to adults with disabilities; those recovering from illness, injury or surgery; new and busy mothers; and anyone 18 or older who needs assistance managing daily activities.
The home care segment is experiencing significant growth, making superior client satisfaction a critical component in helping consumers make the most informed decisions about home care services. Regularly surveying clients and considering their feedback is the first step toward achieving the goal of providing exceptional care.
Since opening its first franchise location in 2010, FirstLight Home Care has experienced steady growth and is now serving or in the process of serving clients in more than 250 locations in 34 states throughout the U.S. FirstLight provides Personal Care and Companion Care Services, as well as specialty services, such as Dementia Care, Respite Care, Veteran Care, Disability Care and Travel Companion Programs.
FirstLight Home Care is a leading provider of non-medical home care, helping individuals in more than 30 states achieve the quality of life they deserve. The company has set a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client and employee satisfaction. FirstLight is a lifeline not only for seniors, but for people recovering from illness, injury or surgery; adults with disabilities; new and busy mothers; and anyone over the age of 18 who needs extra assistance. Care can be provided at private residences, as well as independent and assisted living communities. Visit www.FirstLightHomeCare.com.
Multi-brand platform company to continue expanding services and support to people across the continuum of care, with an emphasis on aging adults.
DETROIT — Today, ComForCare Health Care Holdings, LLC CEO Steve Greenbaum announced the creation of Best Life Brands, LLC (“Best Life Brands”) for the purpose of uniting ComForCare and At Your Side, premier franchised providers of home care, CarePatrol, the nation’s largest franchised senior placement organization, and future acquisitions under one multi-branded service organization. Best Life Brands plans to continue expanding services by adding brands that share the company’s goal to serve older adults and people with diverse needs in a more effective and holistic way.
“As Best Life Brands continues to expand its services, our focus isn’t just on home care and placement services. We’re building a family of brands focused on the wellness and well-being of our clients under our ‘live your best life’ philosophy. This is extremely important for people dealing with the challenges of aging, recovering from an injury, or living with a chronic medical condition,” said Greenbaum. “We will continue to invest in people, processes, technology, and profitability across our franchise network while pursuing additional strategic acquisitions to expand and enhance our capabilities and reach.”
The new name follows a year of impressive growth and momentum. In 2018:
In addition to those achievements, Best Life Brands is entering the new year by elevating its technology platforms for ComForCare and At Your Side franchisees, including a new office operating system, an industry-leading learning management system, greater connectivity through Google’s G Suite platform, and enhanced client and caregiver satisfaction tools to ensure goals are being met. Together, these tools will allow franchisees to easily access and manage caregiver and client data, more effectively connect with payer and referral sources, provide training, certifications and accreditations for each state’s unique requirements and create better communication throughout the franchise system.
In 2019, Best Life Brands also plans to add more locations to the roster for ComForCare, At Your Side, and CarePatrol through strong franchise development initiatives. Extensive planning has also been under way to produce significant enhancements for CarePatrol. Now combined under the new platform company, each brand offers a strong investment opportunity positioned as a leader in their respective industries.
To learn more about ComForCare and At Your Side, visit www.comforcare.com or atyoursidehomecare.com. To learn more about CarePatrol, visit www.carepatrol.com.
Based in Bloomfield Hills, Michigan, Best Life Brands, LLC is a holding company that includes ComForCare and At Your Side, premier franchised providers of home care, and CarePatrol, the nation’s largest franchised senior placement organization, which together include more than 350 franchise locations across the U.S. and Canada. With a private equity investment from The Riverside Company, Best Life Brands is a platform of award-winning complementary businesses that serve people along the continuum of care.
CHICAGO — BrightStar Care, the nation’s leading in-home care franchise, recently ranked in the 2019 edition of Entrepreneur magazine’s prestigious Franchise 500®. The ranking, widely reviewed by potential franchisees, bases its yearly listing on measurements including unit growth, financial strength and stability and brand power. Based on this criteria, BrightStar Care came in at No. 184 this year. Having a steady year-over-year presence on the listing, BrightStar Care continues to prove the success of and demand for its franchise opportunity.
“I started BrightStar Care after personally having struggled finding quality in-home care for family, and it’s been a pleasure watching this company grow and provide relief and peace of mind to people going through similar situations,” said Shelly Sun, Founder and CEO of BrightStar Care. “The business has proven to provide a prosperous opportunity for our franchise owners, and we’re honored to be ranked once again amongst the top 500 companies in the country.”
BrightStar Care offers both medical and non-medical private duty home care services, as well as medical staffing and each BrightStar Care location employs a Registered Nurse serving as Director of Nursing who tailors unique, personalized plans of care for each client and oversees a professional care team of well-qualified, experienced caregivers. The company began franchising in 2005, and has since grown to a $400 million system with more than 330 locations across the U.S. and Canada.
“As we celebrate 40 years of producing the Franchise 500, it’s a good opportunity to step back and look at how much has changed since that first ranking in 1980,” says Jason Feifer, editor in chief of Entrepreneur. “While the franchise business model has changed little, the strongest franchise brands are constantly evolving and innovating to keep up with changing trends and technology.”
Entrepreneur bases its yearly evaluation on costs and fees, size and growth, support, brand strength, and financial strength and stability. Each franchise is given a cumulative score based on an analysis of more than 150 data points, and the 500 franchises with the highest cumulative scores become the Franchise 500® in ranking order. This is BrightStar Care’s ninth continuous year ranking on the list.
To view BrightStar Care in the full ranking, visit www.entrepreneur.com/franchise500 or see the January/February 2109 print issue of Entrepreneur. To learn more about the BrightStar Care franchise opportunity, visit www.franchise.brightstarcare.com.
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 330 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 2,500 registered nurses who play a unique role in overseeing the care for each individual client, a service that no other private duty home care provider offers. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. In 2018, the company ranked No. 75 on Entrepreneur Magazine’s Franchise 500 list and was included for the fourth consecutive year on Forbes Magazine’s list of top franchise opportunities. For more information on BrightStar Care please visit www.brightstarcare.com; to find out more about BrightStar Care Franchising, visit www.franchise.brightstarcare.com.