David Giacobbo, president and CEO of One You Love Homecare, had set a target goal for 2020 of having at least 15 new franchisees by the end of the year. As of August, Giacobbo is thrilled to announce that he has signed on 12 new franchisees with strong future growth projections expected to continue. By Cindy Charette
Looking for the right franchise can be a daunting and complicated task. The growing senior-care industry has created numerous choices for those looking to join. Jake Rankin, CEO and founder of Talem Home Care, advises that buyers take the time to understand why a home-care service was created and what it stands for. By Elice Morgenson
FirstLight Home Care’s national network of franchises earns exceptional overall rating in 2018
CINCINNATI — FirstLight Home Care, a leading provider of non-medical home care, has released its annual client satisfaction survey results for 2018. The report found that the company’s national network of franchise locations earned an exceptional score in overall client satisfaction with an average rating of 4.7 stars out of 5.
FirstLight has a proven commitment to client satisfaction. The company conducts live phone interviews with its current clients every quarter through independent third-party research firm Infosurv. The quarterly results are then rolled up into an annual client satisfaction star rating, which is based on a five-point scale. Consistent with FirstLight’s Culture of Care, Infosurv conducts these surveys to gather honest, unbiased feedback in specific areas, including quality of care, communication and responsiveness and overall satisfaction. Clients are also given the opportunity to provide feedback in areas where FirstLight excels, as well as areas where the company should improve.
Non-medical home care provides the support people need to live independently in their homes. Traditionally, home care providers focus services exclusively on older adults who are aging in place. But FirstLight also delivers services to adults with disabilities; those recovering from illness, injury or surgery; new and busy mothers; and anyone 18 or older who needs assistance managing daily activities.
The home care segment is experiencing significant growth, making superior client satisfaction a critical component in helping consumers make the most informed decisions about home care services. Regularly surveying clients and considering their feedback is the first step toward achieving the goal of providing exceptional care.
Since opening its first franchise location in 2010, FirstLight Home Care has experienced steady growth and is now serving or in the process of serving clients in more than 250 locations in 34 states throughout the U.S. FirstLight provides Personal Care and Companion Care Services, as well as specialty services, such as Dementia Care, Respite Care, Veteran Care, Disability Care and Travel Companion Programs.
About FirstLight Home Care
FirstLight Home Care is a leading provider of non-medical home care, helping individuals in more than 30 states achieve the quality of life they deserve. The company has set a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client and employee satisfaction. FirstLight is a lifeline not only for seniors, but for people recovering from illness, injury or surgery; adults with disabilities; new and busy mothers; and anyone over the age of 18 who needs extra assistance. Care can be provided at private residences, as well as independent and assisted living communities. Visit www.FirstLightHomeCare.com.
Best Life Brands Announced as Platform Company Name for ComForCare, At Your Side, CarePatrol, and Future Acquisitions
Multi-brand platform company to continue expanding services and support to people across the continuum of care, with an emphasis on aging adults.
DETROIT — Today, ComForCare Health Care Holdings, LLC CEO Steve Greenbaum announced the creation of Best Life Brands, LLC (“Best Life Brands”) for the purpose of uniting ComForCare and At Your Side, premier franchised providers of home care, CarePatrol, the nation’s largest franchised senior placement organization, and future acquisitions under one multi-branded service organization. Best Life Brands plans to continue expanding services by adding brands that share the company’s goal to serve older adults and people with diverse needs in a more effective and holistic way.
“As Best Life Brands continues to expand its services, our focus isn’t just on home care and placement services. We’re building a family of brands focused on the wellness and well-being of our clients under our ‘live your best life’ philosophy. This is extremely important for people dealing with the challenges of aging, recovering from an injury, or living with a chronic medical condition,” said Greenbaum. “We will continue to invest in people, processes, technology, and profitability across our franchise network while pursuing additional strategic acquisitions to expand and enhance our capabilities and reach.”
The new name follows a year of impressive growth and momentum. In 2018:
- Greenbaum, an experienced franchise founder and former chairman of the IFA, took the helm as CEO of ComForCare and At Your Side.
- ComForCare acquired CarePatrol to help people navigate care community solutions on behalf of a loved one, enhancing the company’s value-added services.
- ComForCare, At Your Side, and CarePatrol announced collaborations with Kindred at Home, the nation’s largest provider of home health, hospice and community care services.
- Greenbaum was appointed to the board of directors of the Home Care Association of America.
- The company launched the CaregiverFirstSM program to aid in the recruiting, retention and recognition of the people who passionately serve clients.
In addition to those achievements, Best Life Brands is entering the new year by elevating its technology platforms for ComForCare and At Your Side franchisees, including a new office operating system, an industry-leading learning management system, greater connectivity through Google’s G Suite platform, and enhanced client and caregiver satisfaction tools to ensure goals are being met. Together, these tools will allow franchisees to easily access and manage caregiver and client data, more effectively connect with payer and referral sources, provide training, certifications and accreditations for each state’s unique requirements and create better communication throughout the franchise system.
In 2019, Best Life Brands also plans to add more locations to the roster for ComForCare, At Your Side, and CarePatrol through strong franchise development initiatives. Extensive planning has also been under way to produce significant enhancements for CarePatrol. Now combined under the new platform company, each brand offers a strong investment opportunity positioned as a leader in their respective industries.
About Best Life Brands, LLC
Based in Bloomfield Hills, Michigan, Best Life Brands, LLC is a holding company that includes ComForCare and At Your Side, premier franchised providers of home care, and CarePatrol, the nation’s largest franchised senior placement organization, which together include more than 350 franchise locations across the U.S. and Canada. With a private equity investment from The Riverside Company, Best Life Brands is a platform of award-winning complementary businesses that serve people along the continuum of care.
CHICAGO — BrightStar Care, the nation’s leading in-home care franchise, recently ranked in the 2019 edition of Entrepreneur magazine’s prestigious Franchise 500®. The ranking, widely reviewed by potential franchisees, bases its yearly listing on measurements including unit growth, financial strength and stability and brand power. Based on this criteria, BrightStar Care came in at No. 184 this year. Having a steady year-over-year presence on the listing, BrightStar Care continues to prove the success of and demand for its franchise opportunity.
“I started BrightStar Care after personally having struggled finding quality in-home care for family, and it’s been a pleasure watching this company grow and provide relief and peace of mind to people going through similar situations,” said Shelly Sun, Founder and CEO of BrightStar Care. “The business has proven to provide a prosperous opportunity for our franchise owners, and we’re honored to be ranked once again amongst the top 500 companies in the country.”
BrightStar Care offers both medical and non-medical private duty home care services, as well as medical staffing and each BrightStar Care location employs a Registered Nurse serving as Director of Nursing who tailors unique, personalized plans of care for each client and oversees a professional care team of well-qualified, experienced caregivers. The company began franchising in 2005, and has since grown to a $400 million system with more than 330 locations across the U.S. and Canada.
“As we celebrate 40 years of producing the Franchise 500, it’s a good opportunity to step back and look at how much has changed since that first ranking in 1980,” says Jason Feifer, editor in chief of Entrepreneur. “While the franchise business model has changed little, the strongest franchise brands are constantly evolving and innovating to keep up with changing trends and technology.”
Entrepreneur bases its yearly evaluation on costs and fees, size and growth, support, brand strength, and financial strength and stability. Each franchise is given a cumulative score based on an analysis of more than 150 data points, and the 500 franchises with the highest cumulative scores become the Franchise 500® in ranking order. This is BrightStar Care’s ninth continuous year ranking on the list.
To view BrightStar Care in the full ranking, visit www.entrepreneur.com/franchise500 or see the January/February 2109 print issue of Entrepreneur. To learn more about the BrightStar Care franchise opportunity, visit www.franchise.brightstarcare.com.
About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 330 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 2,500 registered nurses who play a unique role in overseeing the care for each individual client, a service that no other private duty home care provider offers. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. In 2018, the company ranked No. 75 on Entrepreneur Magazine’s Franchise 500 list and was included for the fourth consecutive year on Forbes Magazine’s list of top franchise opportunities. For more information on BrightStar Care please visit www.brightstarcare.com; to find out more about BrightStar Care Franchising, visit www.franchise.brightstarcare.com.
Industry Veteran Brian Honeyman Joins Leading Home Repair Company to Oversee U.S. Business Development and Operations
BLUE ASH, Ohio — Handyman Connection, a home repair company with more than 25 years experience, announced today that industry veteran Brian Honeyman has been named vice president of operations. In his new role, Honeyman will lead business development and operations for Handyman Connection throughout the United States.
“Earlier in my career, I had the opportunity to work with Brian at College Pro Painters and quickly discovered his ability to equip executives and franchisees with the skills needed to catapult the growth of their business,” said Jeff Wall, CEO of Handyman Connection. “His talent has continued to deliver quality results over the years and I am extremely excited to welcome him onboard at Handyman Connection. Having trained and mentored hundreds of business leaders within the industry, I am confident that Brian will be instrumental to our brand success.”
Honeyman is a certified skill examiner and brings more than 30 years of experience in leading high performance operations and business development teams within the franchise industry as both a franchisor and franchisee. Previous roles include executive vice president of Signal 88, a franchise system providing mobile security services, and most recently, the head consultant at HCG, a company that specializes in coaching franchise owners and works with franchisor leadership, as well as local business owners, and operations and sales teams. Honeyman also spent seven years as a California Closets franchisee.
“Handyman Connection is one of the industry’s leading home repair companies and I’m thrilled to have the opportunity to help implement enhanced and strategic business operations to build on the momentum the brand has garnered since its inception,” said Honeyman. “This new endeavor brings an immense amount of responsibility, but also excitement, and I look forward to all we can accomplish in 2019.”
Handyman Connection operates more than 65 locations throughout 27 states and Canada. For more than 25 years, the brand has offered homeowners across North America a complete resource for professional craftsmanship and exemplary customer service. Handyman Connection offers a variety of services ranging from traditional home repairs to painting, remodeling and more.
For more information about franchise opportunities with Handyman Connection, call (855) 769-1112 or visit handymanconnection.com.
About Handyman Connection
Since 1991, homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and exemplary customer service. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry. Our values are steeped in a long-standing dedication to the people we serve, and truly differentiate Handyman Connection as a home repair company.
Franchise Business Review ranks FirstLight No. 30 out of Top 200 franchise opportunities based on survey of owner satisfaction and performance
CINCINNATI — FirstLight Home Care, a leading national provider of non-medical home care, has been named by Franchise Business Review as a top franchise opportunity for 2019 based on franchisee satisfaction and performance, ranking No. 30 on the list of 200.
More than 30,000 franchise owners were surveyed, representing 310 franchise brands, to determine the best franchises of 2019. Franchise Business Review’s top franchise list is based on franchise owner answers to questions that focused on areas such as the home office’s leadership, training, core values and also the owner’s business lifestyle and how much they enjoyed running their franchise.
“Making this list is very satisfying because it’s based on surveys of owners and shows how happy they are to be a part of the FirstLight family,” said Jeff Bevis, co-founder and CEO of FirstLight Home Care. “We feel that the key to our continued growth is to serve our home care clients exceptionally well and to do everything in our power to make our owners successful. We take the team concept very seriously and a ranking like this proves that our approach is working.”
FirstLight serves seniors, adults with disabilities, new mothers, veterans, those recovering from surgery and other adults in need of assistance. The company’s caregivers help with many needs – from personal hygiene and household duties such as cooking, cleaning and running errands to mobility assistance and dementia care.
The news comes on the heels of FirstLight being named for the second straight year to the Franchise Times Fast & Serious list. That annual ranking is based on growth, and FirstLight reported 20.1 percent sales growth in 2018.
In recent months, the company has also made the Inc. 5000 list of fastest-growing, privately held companies, the Franchise Times Top 200+ of the 500 largest franchise companies and Franchise Business Review’s Top 100 Franchises for Innovation and Top Franchises for Veterans lists.
For more information about FirstLight Home Care’s franchise opportunities, visit www.firstlightfranchise.com.
About FirstLight Home Care
FirstLight Home Care is a top rated non-medical home care provider with a network of offices that provides more than 100,000 hours per week in care for more than 4,900 clients in over 34 states. The company has created a new standard in home care by combining best practices with innovative approaches to make them an emerging market leader in a rapidly growing industry. Their 4,900 caregivers provide companion and personal care services at private residences, assisted living and retirement communities, nursing homes, adult-family homes and group homes. Clients include seniors, new mothers, and individuals recovering from surgery, veterans, adults with disabilities and anyone 18 and over who might just need a little extra care or assistance. Visit www.firstlighthomecare.com to learn more.
National non-medical home care provider to open new southwest Michigan location
KALAMAZOO, Mich. — FirstLight Home Care, an award-winning provider of non-medical home care, announced today it will open a new location in the Kalamazoo area in early 2019. The office will be owned and operated by brothers, Jeremy and Don Fellows, and Jeffrey Lamborne.
The Fellows and Lamborne currently own and operate FirstLight Home Care locations in Grand Rapids and Muskegon. Their business success has allowed them to expand operations and open a third office to better serve southwest Michigan.
“Jeremy, Don and Jeffrey have been an excellent example of the core values of FirstLight Home Care and have set a high standard for home care in southwest Michigan,” said Jeff Bevis, FirstLight Home Care co-founder and CEO. “The need for home care is growing, and FirstLight’s focus on providing exceptional and compassionate care to those in need has made us a leader in this industry. We are eager for continued expansion in southwest Michigan and to extend FirstLight’s culture of care to meet the growing need in the Kalamazoo community.”
The new FirstLight Home Care will serve the greater Kalamazoo area, including Comstock, Portage, Cooper, and Scotts. Qualified caregivers — home health aides and CNAs — interested in FirstLight career opportunities are encouraged to email firstname.lastname@example.org.
FirstLight serves seniors, adults with disabilities, new mothers, veterans, those recovering from surgery and other adults in need of assistance. Their caregivers help with many needs – from personal hygiene and household duties, such as cooking, cleaning and running errands, to mobility assistance and dementia care.
Since opening its first franchise location in 2010, FirstLight Home Care has experienced steady growth and is now operating more than 250 locations in 34 states throughout the U.S.
About FirstLight Home Care
FirstLight Home Care is a top rated non-medical home care provider with a network of offices that provides more than 100,000 hours per week in care for more than 4,900 clients in over 34 states. The company has created a new standard in home care by combining best practices with innovative approaches to make them an emerging market leader in a rapidly-growing industry. Their 4,900 caregivers provide companion and personal care services at private residences, assisted living and retirement communities, nursing homes, adult-family homes and group homes. Clients include seniors, new mothers, and individuals recovering from surgery, veterans, adults with disabilities and anyone 18 and over who might just need a little extra care or assistance. Visit www.firstlighthomecare.com to learn more.