It Can Be Hard to Work With Others
Having spoken at many of the consultant companies in the franchise industry over the years, the truth of the matter is, I have never been a franchise consultant. By Nancy Friedman
29
09, 2023
27
06, 2023
How Are You Answering Your Business Phone?
We have nine ways to communicate (maybe more), and often miscommunicate, in the business world: face-to-face, email, snail mail, fax, phone, voicemail, text, chat and social media. By Nancy Friedman
28
04, 2023
Do You Follow Up or Foul Up After the Sale?
There are all sorts of reports, polls, and data on why customers leave a place of business, any business, due to poor service. Here’s one off the top of my head. We had a rather costly copy machine installed at our office a while back. We’ve never heard from anyone at the company. No thank you note. No nothing. Oh wait, we did get an invoice. And that’s just one item, one industry. By Nancy Friedman
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26
12, 2022
Franchise Boothmanship
There are many articles on this topic. But very few on the specifics that we are talking about. Bear these in mind, while in the booth. By Nancy Friedman
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31
08, 2022
The ABCs of Franchise Relationships
Most folks like their name and like it spelled and pronounced right. Using a name throughout the conversation in person or on the phone is a good thing to practice. By Nancy Friedman
31
07, 2022
The ABCs of Franchise Relationships: J-K-L: Continuing the Alphabet of sales
In the world of the Alphabet of Sales, we continue this month with J – K – L. By Nancy Friedman
30
04, 2022
The ABCs of Franchise Relationships: Customer Service, and Communications
Ask any seasoned salesperson what is the first thing to learn in Sales 101? Right! The client/customer buys you first. Then the product or service. So, if the customer must buy YOU first, what needs to be done? Right! Build a relationship. By Nancy Friedman
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30
03, 2022
Six Cardinal Rules of Customer Service
The franchising industry has all sorts of rules and regulations. Here are some good common sense customer service rules. Cardinal Rule #1 / People before paperwork. By Nancy Friedman
28
02, 2022
Five Great Theater Tips To Make You More Effective
If your background contains some sort of theater work, you’re ahead of the game in the business world. By Nancy Friedman
1
01, 2022
6 Steps to Service Recovery
What do you do when it’s no longer just an irate customer? When it’s beyond angry? How do you handle the situation? What can you do to save the account? The all-important relationship? And, of course, the business? By Nancy Friedman