What do you do when it’s no longer just an irate customer? When it’s beyond angry? How do you handle the situation? What can you do to save the account? The all-important relationship? And, of course, the business? By Nancy Friedman
Over the years I’ve been blessed with working and training dozens of franchise businesses. Bottom line, showing them how to improve communications and customer service with their customers. By Nancy Friedman
Discover Strength launched in 2006 and brought a science-informed appreciation for fitness. By Kelsi Trinidad
A while back we surveyed a group of folks on how they felt about getting bad customer service. We found 7 common threads. We labeled them the 7 Consequences of Bad Customer Service. By Nancy Friedman
After 20 rewarding years in the U.S. Air Force, Fred White retired to civilian life. Finding a new career as a veteran involves more than a salary or stability; White was looking for a career that matched his skills and interests. By Elice Morgenson
The franchising industry has all sorts of rules and regulations. Here are some good common sense customer service rules. Cardinal Rule #1 / People before paperwork. By Nancy Friedman
Looking for a company that delivers top-notch service and is a master of the digital frontier? Look no further than ProntoWash. With 220 franchises in nine countries on three continents, this brand is a leader in the car-wash industry. By Jorgette Krsulic
It appears most of us are familiar with the basics of customer service tips. Say please, say thank you, don’t use ‘no problem’ to replace ‘you’re welcome,’ smile, and the list goes on. I certainly encourage everyone to go back to the basics. They’re always great refreshers and won’t ever go out of style. By Nancy Friedman
Milex and Mr. Transmission franchisee builds on a strong customer service foundation. By Rose Mango