What do you do when it’s no longer just an irate customer? When it’s beyond angry? How do you handle the situation? What can you do to save the account? The all-important relationship? And, of course, the business? By Nancy Friedman
Tune into the Franchise Business Radio show to listen and learn from Dan Wirtz, founder of Windsor Realty Group, to get a deeper understanding on commercial real estate. By Pamela Currie
It’s true that business ownership has never been this high, according to the Wall Street Journal, and for that, certified franchise consultants are in high demand. By Don Clayton
The start of any new year is a great time for a checkup of your personal fitness and wellness. It’s also a perfect time to check on the fitness of your brand. Whether your brand is part of a global enterprise or local small business, it may need some attention or a remedy. By Jack Monson
Franchising is about creating a community of business owners working out of the same system and sharing the same goals, metrics, brand, system, etc. It is franchise malpractice to not have your franchisees reporting their numbers in a uniform way, which starts with a standard chart of accounts for your franchisees. By Tom Spadea