Five Great Theater Tips To Make You More Effective
If your background contains some sort of theater work, you’re ahead of the game in the business world. By Nancy Friedman
28
02, 2022
31
01, 2022
Forgotten Customer Service Tips
It appears most of us are familiar with the basics of customer service tips. Say please, say thank you, don’t use ‘no problem’ to replace ‘you’re welcome,’ smile, and the list goes on. I certainly encourage everyone to go back to the basics. They’re always great refreshers and won’t ever go out of style. By Nancy Friedman
1
01, 2022
6 Steps to Service Recovery
What do you do when it’s no longer just an irate customer? When it’s beyond angry? How do you handle the situation? What can you do to save the account? The all-important relationship? And, of course, the business? By Nancy Friedman
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30
11, 2021
Game Changers = Attitude
There are good game changers and not so good game changers. And in life, we need to work with both. By Nancy Friedman
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1
11, 2021
The Art of Rapport Building
Rapport building is not for everyone. By that, I mean that not everyone is good at it. Rapport building is an art, not science, and some of us are better at building rapport than others. For some, it’s a place where anxiety hangs high. By Nancy Friedman