personal and companion care

Independent Survey Shows Franchise Owners Are Highly Satisfied with Senior Helpers’ Support and Overall Performance

TOWSON, Md. — Senior Helpers was recently named a Top Franchise for 2025 by Franchise Business Review (FBR). This is FBR’s 20th year of honoring the top-ranked franchise opportunities as rated by franchise business owners. The list is available at https://franchisebusinessreview.com/lists/top-200-franchises/.

This prestigious honor reflects the company’s commitment to empowering its franchise owners with unparalleled support, innovative programs, and a proven business model in a rapidly growing industry. Senior Helpers® is a premier provider of in-home senior care, offering tailored services that range from companionship to specialized care for individuals living with Alzheimer’s, Parkinson’s, and other chronic diseases. Founded in 2002, Senior Helpers has grown to include a network of more than 350 locally owned and operated franchises dedicated to delivering compassionate, personalized in-home care that improves the quality of life for seniors and their families, enabling them to remain safely and comfortably in their homes.

Franchise Business Review, a market research firm that performs independent surveys of franchisee satisfaction and employee engagement, provides the only rankings and awards for franchise companies based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of the top 200 franchises in its annual Guide to Today’s Top Franchises.

Senior Helpers was among more than 350 franchise brands, representing over 34,000 franchise owners, that participated in Franchise Business Review’s research. Senior Helpers’ franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity.

Senior Helpers’ survey data revealed exceptional satisfaction among franchisees, with the highest rankings in their overall enjoyment of being part of the organization, their willingness to “do it again,” and their likelihood to recommend the franchise opportunity to others. Franchisees also gave top marks for the honesty and integrity of the franchisor and their respect for the franchisor. Additionally, the survey highlighted strong satisfaction with the organization’s clear vision and the collaborative, supportive team culture that defines Senior Helpers.

“Franchisee satisfaction continues to be the leading indicator of franchise performance and system health, and we are pleased to report that owner satisfaction among the 2025 Franchisee Satisfaction Award winners averages 30% higher than other franchise brands,” said Michelle Rowan, president and COO of Franchise Business Review. “As an independent research firm, Franchise Business Review is committed to providing unbiased data to prospective franchise buyers to help them identify the best franchise opportunities based on actual feedback and experiences from current owners. Each of the award winners on this year’s list of the Top 200 Franchises received stellar ratings from their franchisees in the areas crucial to success in operating a franchise, including training & support, leadership, innovation, culture, and financial opportunity.”

“We are deeply honored to be recognized by Franchise Business Review as a top franchise business in 2025,” said Peter Ross, CEO and Co-Founder of Senior Helpers. “This award reflects the dedication and efforts of our franchise owners and the entire Senior Helpers team, who tirelessly work to bring our mission to life every day. At Senior Helpers, we believe that profitability goes hand-in-hand with making a positive, meaningful impact in the communities we serve. We prioritize providing our franchisees with the tools, training, and support they need to thrive, and this recognition reinforces our commitment to fostering a culture of collaboration, innovation, and success across our network.”

Visit FranchiseBusinessReview.com to see the full description of the 2025 Top Franchises.

HATTIESBURG, Miss. — Senior Helpers, the nation’s premier provider of in-home senior care services, is the first private duty in-home care provider in the United States to be Age-Friendly Care at Home certified by Community Health Accreditation Partners (CHAP). On November 19, 2024, locally owned Senior Helpers of Hattiesburg joins the list of Senior Helpers CHAP Age-Friendly Care at Home Certified locations.

“Senior Helpers’ achievement as the pioneering Age-Friendly Care certified home care organization is truly remarkable. Their proactive approach in implementing numerous tools to enhance care for older adults, even before receiving the AFC certification, speaks volumes about their commitment to excellence,” said Teresa Harbour, COO of CHAP. “Their use of LIFE Profile to reduce the risk of hospitalizations, their Senior Gems program for dementia care, and their Centers for Excellence for staff training and competency set them up for success, so adding the Age-Friendly Care at Home Certification was a logical next step.”

Owner, Kevin Weldon stated, “It was an honor to be the first franchise in the state of Mississippi to attain this certification. Our decision to voluntarily pursue this certification, further demonstrates our dedication to providing a higher standard of care.”

What is Age-Friendly Care at Home?

The first-of-its-kind certification was created to help meet the demand for high-quality care for older adults and showcases companies that use all-encompassing, person-centered care to address the unique needs of every individual. The focus is on the 4Ms (What Matters, Medication, Mentation, and Mobility), a research-backed and evidence-based approach to care. To receive the CHAP certification, Senior Helpers of Hattiesburg worked to ensure that the 4Ms Framework is an integral part of operations and daily interactions with clients.

1. What Matters puts clients at the center of care and empowers them to be involved in goal-setting and preferences for their care.
2. Medication should be used in an age-friendly way that does not interfere with What Matters to the client.
3. Mentation focuses on preventing, identifying, treating, and managing depression and dementia.
4. Mobility ensures older adults move safely and maintain function so they can do What Matters to them.

CHAP provides training, certification, and accreditation for senior care providers, ensuring quality and compliance with the highest standards of care using the 4M Framework and other guidelines.

Senior Helpers Elevates Care Standards for Seniors

In addition to the CHAP certification, Senior Helpers of Hattiesburg elevates its care for clients through three key programs: the proprietary LIFE Profile assessment tool, the Senior Gems® program, and the Center of Excellence training spaces.

LIFE Profile is a research-based technology tool that uses data to identify a client’s risk of being hospitalized.

The Senior Gems® program provides effective strategies for supporting and caring for loved ones from normal aging through late stage dementia, focusing on what is precious and unique about each senior at each stage.

The Senior Helpers Center of Excellence is a training space designed to simulate a client’s home, allowing caregivers to learn and train in a real-world environment and demonstrate their ability to provide the highest quality of care in a client’s home.

Senior Helpers of Hattiesburg provides in-home care for seniors to help them age in place and live quality lives. They provide personalized care, including chronic disease care, Alzheimer’s, dementia and Parkinson’s care, transportation, end-of-life care, and more.

To learn more about Senior Helpers of Hattiesburg services, visit seniorhelpers.com/ms/hattiesburg

EPHRATA, Pa. — Senior Helpers, the nation’s premier provider of in-home senior care services, is the first private duty in-home care provider in the United States to be Age-Friendly Care at Home certified by Community Health Accreditation Partners (CHAP). On August 26, 2024, locally owned Senior Helpers of Lancaster County joined the list of Senior Helpers CHAP Age-Friendly Care at Home Certified locations.

“Senior Helpers’ achievement as the pioneering Age-Friendly Care certified home care organization is truly remarkable. Their proactive approach in implementing numerous tools to enhance care for older adults, even before receiving the AFC certification, speaks volumes about their commitment to excellence,” said Teresa Harbour, COO of CHAP. “Their use of LIFE Profile to reduce the risk of hospitalizations, their Senior Gems program for dementia care, and their Centers for Excellence for staff training and competency set them up for success, so adding the Age-Friendly Care at Home Certification was a logical next step.”

Owners, Kent and Rebekah Terry stated, “It is an honor to be the first franchise in the country to attain this certification. Our decision to voluntarily pursue this certification, further demonstrates our dedication to providing a higher standard of care throughout Lancaster County.”

What is Age-Friendly Care at Home?

The first-of-its-kind certification was created to help meet the demand for high-quality care for older adults and showcases companies that use all-encompassing, person-centered care to address the unique needs of every individual. The focus is on the 4Ms (What Matters, Medication, Mentation, and Mobility), a research-backed and evidence-based approach to care. To receive the CHAP certification, Senior Helpers of Lancaster County worked to ensure that the 4Ms Framework is an integral part of operations and daily interactions with clients.

1. What Matters puts clients at the center of care and empowers them to be involved in goalsetting and preferences for their care.
2. Medication should be used in an age-friendly way that does not interfere with What Matters to the client.
3. Mentation focuses on preventing, identifying, treating, and managing depression and dementia.
4. Mobility ensures older adults move safely and maintain function so they can do What Matters to them.

CHAP provides training, certification, and accreditation for senior care providers, ensuring quality and compliance with the highest standards of care using the 4M Framework and other guidelines.

Senior Helpers Elevates Care Standards for Seniors

In addition to the CHAP certification, Senior Helpers of Lancaster County elevates its care for clients through three key programs: the proprietary LIFE Profile assessment tool, the Senior Gems® program, and the Center of Excellence training spaces.

LIFE Profile is a research-based technology tool that uses data to identify a client’s risk of being hospitalized.

The Senior Gems® program provides effective strategies for supporting and caring for loved ones from normal aging through late-stage dementia, focusing on what is precious and unique about each senior at each stage.

The Senior Helpers Center of Excellence is a training space designed to simulate a client’s home, allowing caregivers to learn and train in a real-world environment and demonstrate their ability to provide the highest quality of care in a client’s home.

Senior Helpers of Lancaster County provides in-home care for seniors to help them age in place and live quality lives. They provide personalized care, including chronic disease care, Alzheimer’s, dementia and Parkinson’s care, transportation, end-of-life care, and more.

To learn more about Senior Helpers of Lancaster County services, visit www.seniorhelpers.com/pa/lancaster-county

Three Senior Helpers Locations Receive Prestigious Certification

TOWSON, Md. –– Senior Helpers, the nation’s premier provider of in-home senior care services, is the first in-home care provider in the United States to be Age-Friendly Care at Home certified by Community Health Accreditation Partner (CHAP). With three locations awarded the prestigious certification, Senior Helpers is established as the top in-home care provider in the nation.

“We have always set the highest standard of care for ourselves and our clients, and we are thrilled to be recognized for that,” said Mari Baxter, COO of Senior Helpers. “Our proprietary LIFE Profile assessment tool sets us apart from others in the industry and helped position us to be the first in the country to achieve the Age-Friendly Care Certification. Our holistic person-centered care offers a better system and higher standards, enabling our clients to live the lives they want with the support of our caregivers.”

The three Senior Helpers locations that have earned the coveted Age-Friendly Care Certification for home care are Senior Helpers of Milwaukee, Senior Helpers of Charlotte, and Senior Helpers of Greater Chicagoland. More locations are expected to receive their certifications soon.

“Senior Helpers’ achievement as the pioneering Age-Friendly Care certified home care organization is truly remarkable. Their proactive approach in implementing numerous tools to enhance care for older adults, even before receiving the AFC certification, speaks volumes about their commitment to excellence,” said Teresa Harbour, COO of CHAP. “Their use of LIFE Profile to reduce the risk of hospitalizations, their Senior Gems program for dementia care, and their Centers for Excellence for staff training and competency set them up for success, so adding the Age-Friendly Care at Home Certification was a logical next step.”

What is Age-Friendly Care?

The first-of-its-kind certification was created to help meet the demand for high-quality care for older adults and showcases companies that use all-encompassing, person-centered care to address the unique needs of every individual. The focus is on the 4Ms (What Matters, Medication, Mentation, and Mobility), a research-backed and evidence-based approach to care. To receive the CHAP certification, Senior Helpers worked to ensure that the 4Ms Framework is an integral part of operations and daily interactions with clients.

1. What Matters puts clients at the center of care and empowers them to be involved in goal-setting and preferences for their care.
2. Medication should be used in an age-friendly way that does not interfere with What Matters to the client.
3. Mentation focuses on preventing, identifying, treating, and managing depression and dementia.
4. Mobility ensures older adults move safely and maintain function so they can do What Matters to them.

CHAP provides training, certification, and accreditation for senior care providers, ensuring quality and compliance with the highest standards of care using the 4M Framework and other guidelines.

Senior Helpers Elevates Care Standards for Seniors

In addition to the CHAP certification, Senior Helpers elevates its care for clients through three key programs: the proprietary LIFE Profile assessment tool, the Senior Gems® program, and the Center of Excellence training spaces.

LIFE Profile is a research-based technology tool that uses data to identify a client’s risk of being hospitalized. Using this tool, Senior Helpers locations nationwide leverage more than 20 years of data to categorize and quantify 13 key areas where seniors need their needs met to successfully age in place and live an enhanced quality of life. This also provides much-needed caregiver support and improves medical condition management.

The Senior Gems® program provides effective strategies for supporting and caring for loved ones from normal aging through late stage dementia, focusing on what is precious and unique about each senior at each stage.

The Senior Helpers Center of Excellence is a training space designed to simulate a client’s home, allowing caregivers to learn and train in a real-world environment and demonstrate their ability to provide the highest quality of care in a client’s home.

Senior Helpers provides in-home care for seniors nationwide to help them age in place and live quality lives. They provide personalized care, including chronic disease care, Alzheimer’s, dementia and Parkinson’s care, transportation, end-of-life care, and more. As a franchise system, Senior Helpers allows local owners to care for their community.

To learn more about Senior Helpers services, visit https://www.seniorhelpers.com/.

To learn more about the franchise opportunities with Senior Helpers, visit https://www.seniorhelpersfranchise.com/.

Leading In-Home Senior Care Provider Jumps 23 Spots on Coveted, Annual Listing.

BALTIMORE — Senior Helpers^®, one of the nation’s premier providers of in-home senior care, has been named to Entrepreneur‘s Franchise 500 list, the world’s most comprehensive franchise ranking, for the twelfth consecutive year. The company jumped 23 spots from #195 in 2022 to earn #172 in this year’s ranking, which recognizes exceptional franchise brands for their outstanding performance in areas such as unit growth, financial strength and stability, and brand power. Of the 500 companies listed in the 2023 list, Senior Helpers was named among the top-ranked national homecare providers. The country’s aging population combined with an increasing preference for aging in place will continue to drive demand for safe, quality in-home health care for seniors.

“Being recognized as a top franchise for the twelfth year in a row by Entrepreneur is a testament to the collective, unwavering success of our franchisees and the services they provide,” said Rob Cantrell, executive vice president of franchise development at Senior Helpers. “This honor also reflects the strong collaboration between our franchise owners and our team at headquarters to continue providing high-quality care to each and every client we serve as the in-home senior care industry evolves.”

With a vision to be the leading home care company in each community it serves, Senior Helpers caregivers are trained to offer the highest level of care possible based on the company’s Senior Gems^® Alzheimer’s and dementia care program, which was developed in conjunction with nationally recognized dementia care expert Teepa Snow, Positive Approach, LLC. Additionally, Senior Helpers utilizes a data-driven assessment tool, LIFE Profile, to capture and evaluate micro social determinants of health that affect senior health and well-being. This proprietary tool provides a holistic view of the risks and factors that influence an individual’s ability to age in place, allowing Senior Helpers to provide the highest caliber of personalized in-home senior care across all of its franchise locations.

“The past year underscores the extraordinary opportunities that the franchise industry presents for entrepreneurs of all levels,” says Jason Feifer, Entrepreneur editor-in-chief. “The companies named to our 44^th annual Franchise 500 list represent some of the most innovative, creative, and trusted brands across many industries and highlight what it takes to build the kind of momentum that drives long-lasting success.”

To see the full list of the Franchise 500, click here. Results are published in the publication’s January/February 2023 issue.

Senior Helpers Franchise is a top low-cost franchise, with a franchise fee of $55,000 and total investment between $125,800 – $169,800. For more information on the Senior Helpers franchise opportunity, visit https://www.seniorhelpersfranchise.com/.