Ace Handyman Services

31 07, 2022

Ace Handyman Services: High Demand Meets High-Quality Service

2022-07-31T15:00:33-04:00July 31st, 2022|Tags: , , |

When exploring low-cost franchises with unlimited potential, Ace Handyman Services tops the to-do list. Colette Bell, vice president of franchise development for the Colorado-based, home-repair and maintenance franchise, said a shift from the “Do It Yourself” to the “Do It For Me’’ consumer is propelling the franchise forward. By Patty Horansky

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28 06, 2022

Ace Handyman Services: Increased Growth Brings More Ways to Give Back

2022-06-29T11:12:56-04:00June 28th, 2022|Tags: , , |

Looking back, Ace Handyman Services has experienced impressive growth, from 119 territories in 2019 to 311 territories today. This also has led to increased hiring at the corporate office during the pandemic. Even with its significant growth, Ace Handyman Services has not jeopardized its culture of giving. By Jennifer Callender

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16 02, 2022

Ace Handyman Services and Dispatch Bring “Local Hardware Store” Experience Into Your Home

2022-02-16T10:21:36-05:00February 16th, 2022|Tags: , , , |

Dispatch is empowering home service brands to use customer experience as a differentiator.

BOSTON — Dispatch – the leading field service software platform for home service franchise businesses – has partnered with Ace Handyman Services to give customers Ace Hardware’s renowned expertise and customer experience for their home projects.

Ace Handyman Services – formerly Handyman Matters – is Ace Hardware’s new handyman division, created to help loyal Ace customers achieve their home improvement project goals. Ace Handyman Services allows customers to hire reliable, experienced craftsmen to come into their homes and assist with projects that may need an extra hand or some additional expertise.

Handyman Matters was a long-time customer of Dispatch, already providing an unparalleled home service experience in the handyman market with Dispatch’s powerful field service toolset. Ace Hardware saw this emphasis on customer experience – enabled by Dispatch – and acquired Handyman Matters to provide the infrastructure for their new handyman services arm.

“Ace had services on the radar for quite some time, and when they went out to find a business like ours, our core values really lined up – our already great customer reviews, and our tagline of helping you love your home” Said Chris Bue, who was in a leadership role at Handyman Matters, and is now President at Ace Handyman.

Since the acquisition, Dispatch and Ace Handyman Services have successfully implemented their offering at over 160 Ace Hardware locations and counting, creating a holistic home improvement destination at popular stores around the country.

Avi Goldberg, Dispatch Founder and Chief Strategy Officer, has seen this before – “Retailers across industries are realizing that pairing services with their retail offering is the best way to build loyalty, drive foot traffic, and provide a complete experience to their customers – and Ace has quickly become a leader in this space.”

The Dispatch Solution

Dispatch works with home service enterprises to provide visibility into the performance of their locations and independent contractors, and to enable every home service customer experience to be a modern and branded one. With the consumerization of technology and the increasing demand for modern home service delivery, brands need to evolve to stay competitive.

“Customer experience is even more important when you’re thinking about stepping into someone’s home. It’s one thing for a customer to step into your store, but when you step into the customer’s home – that attention to a customer’s needs, and just showing respect and being truly helpful is really very important ” – notes Aaron Williams, Ace Handyman’s VP of Technology.

When using Dispatch, home service brands can feel confident that the experience being delivered to their customers on their behalf is one that exceeds modern expectations.

Building Steps to Success

In a recent case study, Ace Handyman Services details how using the Dispatch platform has enabled their handyman business to scale and align with Ace Hardware’s famous focus on customer experience.

Through using Dispatch, Ace Handyman Services was able to show measurable growth across several important success indicators, leading to:

  • Increased service requests
  • Increased location job volume and revenue
  • Increased customer satisfaction
  • Higher service ratings

These results, in addition to the best-in-class service experience delivered to every Ace Handyman customer, has cemented Ace as the leader in handyman services, and enabled their explosive growth over the past year. Whether it’s in-store or in your home, the Ace Hardware brand continues to mean quality craftsmanship and superior service.

About Dispatch

Dispatch, founded in 2013 and headquartered in Boston, Massachusetts, is the leading provider of software solutions for enterprise service brands that rely on independent service providers. Dispatch gives service brands visibility into the performance of their independent service providers and control over the customer experience those pros deliver. Dispatch is backed by Vista Equity Partners, a leading global technology investor. Visit www.dispatch.me to learn more.

About Ace Handyman Services

Ace Handyman Services, founded in 1998, is Ace Hardware’s handyman division, offering home and commercial maintenance, improvement and remodeling services. Since its acquisition in 2019, Ace Handyman Services is now present at over 160 Ace Hardware locations and growing, providing Ace customers with on-site help with their home improvement projects. Visit www.acehandymanservices.com to learn more.

31 10, 2021

Ace Handyman Services: Coming Full Circle

2021-10-31T13:42:36-04:00October 31st, 2021|Tags: , , , |

When Beth Young left corporate America in 2020 after a high- profile career in supply chain and procurement, she wasn’t quite ready to hang up her hat. Though happy to relinquish the stress of managing 300-plus global teams, she looked for her next adventure. By Lizzy Yeserski

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31 07, 2021

Ace Handyman Services: A Handyman Alliance With A Fresh Approach

2021-07-31T20:12:01-04:00July 31st, 2021|Tags: , , , |

In 2019, Ace Hardware acquired Handyman Matters, to create Ace Handyman Services. This service connects the consumer with multi-skilled craftsmen, who are experienced, reliable, efficient, and provide superior service at reasonable rates. By Elice Morgenson

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30 06, 2021

Ace Handyman Services: Now Is the Perfect Time To Start

2021-06-30T20:19:44-04:00June 30th, 2021|Tags: , , |

When Andy Bell founded Handyman Matters in 1998, he understood the importance of providing home repair services based on integrity and a simple code of ethics: making and keeping promises to homeowners. He also recognized that the home-repair segment represented a tremendous opportunity for growth. By Lizzy Yeserski

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