VIRTUAL ZOOM programs Archives | Franchise Dictionary Magazine

30 04, 2022

The ABCs of Franchise Relationships: Customer Service, and Communications

Tatyana Stemkovski2022-04-30T15:58:38-04:00April 30th, 2022|Tags: customer service speaker, Franchise Relationships, Telephone Doctor Customer Service Training, VIRTUAL ZOOM programs|

Ask any seasoned salesperson what is the first thing to learn in Sales 101? Right! The client/customer buys you first. Then the product or service. So, if the customer must buy YOU first, what needs to be done? Right! Build a relationship. By Nancy Friedman

(more…)

Six Cardinal Rules of Customer Service

Tatyana Stemkovski2022-03-30T16:00:37-04:00March 30th, 2022|Tags: customer service, customer service speaker, Telephone Doctor Customer Service Training, The franchising industry, VIRTUAL ZOOM programs|

The franchising industry has all sorts of rules and regulations. Here are some good common sense customer service rules. Cardinal Rule #1 / People before paperwork. By Nancy Friedman

(more…)

Game Changers = Attitude

Tatyana Stemkovski2021-11-30T15:40:41-05:00November 30th, 2021|Tags: Game Changers, keynote customer service speaker, Telephone Doctor Customer Service Training, VIRTUAL ZOOM programs|

There are good game changers and not so good game changers. And in life, we need to work with both. By Nancy Friedman