With conclusion of a virtual 2020 Kitchen Tune-Up National Reunion, hundreds of participants, including franchisees and home office team members, returned to work. They were even more energized with ideas for providing a superior customer experience to meet a growing demand for affordable residential and commercial kitchen updates. By Nancy E. Williams
Before launching her 360˚ Painting franchise in Sarasota, Florida, last March, Emily May was a stay-at-home mom who had her hands full with two sons. But something was missing. So, together with her husband, Jeff, she started investigating the prospect of launching a franchise. By Jessica Jones
ATLANTA — Floor Coverings International recently received the 2020 Franchise Innovation Award for Most Innovative Consumer Self-Service Tools. The awards are presented by San Jose based Franchise Update Media, a magazine publisher and provider of unique seminars and tools for franchise industry executives. For this year’s awards, a jury of seven judges evaluated the innovation, objectives, and results of more than 130 entrants. Franchise innovators, game-changers, and disruptors competed in four categories: Marketing & Branding, Products & Services, Operations, and Human Resources.
Floor Coverings International is the No.1 Flooring Franchise in North America. Utilizing a unique in-home experience, a mobile showroom comes directly to the customer’s door with more than 3,000 flooring choices. The company has 150-plus locations throughout the U.S. and Canada with aggressive growth plans for continued expansion over the next five years.
Floor Coverings International is well known for its constant innovations. The particular and newest one that was recognized with this award is the result of a collaboration between Floor Coverings International, FranConnect, the leading franchise management software provider, and Lumin.ai, a conversational Artificial Intelligence platform. The Lumin.ai Smart Scheduler allows customers to book appointments with franchisees with ease.
“The integration of this technology has given our franchisees the ability to increase their conversion of digital leads by up to 18% resulting in significant revenue and profitability gains for the individual franchisees,” said Tom Wood President and CEO of Floor Coverings International. “After that success we also deployed to allow franchisee candidates to schedule appointments with our development team through FranConnect. Both applications of the technology allowed us to meet our potential customers and clients where they are which improves the overall customer experience right from the start.”
About Floor Coverings International:
For franchise information, please visit www.opportunities.flooring-franchise.com and to find your closest location go to www.floorcoveringsinternational.com.
As COVID-19 spread, shutting down workplaces and forcing the population into quarantine, 360˚ Painting was forced to adapt. Faced with the prospect of pausing business or adjusting its protocols, the essential home services corporation opted for the latter, offering additional training and protective equipment to their employees. By Jessica Jones
The Glass Guru franchise recently welcomed its newest franchise owners into its network of 75-plus franchise locations in North America. The Glass Guru of Tyler, Texas, also marks the organization’s 11th location in that state.
The home improvement Industry has been the go-to during the latest shut-in. People have had a great deal of time to look at their homes and begin exploring ways to beautify them. By Rose Mango
Jim Norconk spent most of his career in the field of substance-abuse treatment. Launching his profession as a clinical technician before earning his master’s degree and advancing to therapist, the North Carolina resident most recently moved into the operations side of the business, building and maintaining treatment facilities for the better part of a decade. But Norconk became maxed out. By Jessica Jones
For more than 32 years, Kitchen Tune-Up has been transforming customers’ kitchens and baths in one to five days. And while some franchisees have opened retail spaces for their businesses, 70% of Kitchen Tune-Up owners prefer to remain mobile, working out of their home offices. This allows them to ramp up quickly and keep over-head low while still providing exemplary customer service. By Nancy E. Williams
Kitchen Tune-Up has been updating kitchens and cabinetry for over 32 years. The franchise is well-known for its signature one-day wood restoration Tune-Up, cabinet painting, cabinet refacing and redooring, custom cabinets, granite sealing, and storage solutions. By Nancy Williams
Border Magic – a provider of continuous concrete landscaping edging, curbing and walkways – has grown rapidly, with franchise locations throughout the country. By Rochelle Miller