Caring Senior Service

Christina Divine was chosen from among several nominees systemwide for the non-medical care services company’s prestigious award

SAN ANTONIO — Caring Senior Service, a private-duty, non-medical home care services company, has named Brazoria County, Texas, Caring Senior Service employee Christina Divine as its 2023 Caregiver of the Year.

Divine was nominated by her employers, Mike and Adie Walls, owners of Caring Senior Service of Brazoria County.

“Christina consistently exceeds all expectations, and we’re thrilled that she was chosen as Caring Senior Service’s Caregiver of the Year,” said Adie Walls. “Her devotion to her clients is inspiring. She makes accommodations for special occasions, never complains when plans are changed and always maintains a positive attitude. We believe no one is more deserving of this award than Christina.”

In addition to receiving this honor, Divine will receive an all-expense-paid trip to the company’s annual conference in Cancun, Mexico, in April, where she will also be recognized on stage.

In their nomination of Divine, the Walls pointed to her devotion to her clients as one of the reasons she should receive the award. They said that she prepares a four-course meal from scratch daily for her clients and even makes them a meal in the slow cooker for the weekend so that they have healthy food to eat when she is not available. She also attends doctor’s visits with her clients and helps with hair and makeup.

Divine has worked with Caring Senior Service since 1997 and has been employed at three Caring Senior Service locations during her career, including Caring Senior Service of Phoenix and Caring Senior Service of Kerrville, Texas, before coming to Brazoria County in 2015. She worked at the Brazoria County location for a short time before leaving, only to return in 2023.

“When she reapplied to work here, we knew we had to have her back,” Walls said. “She’s a great asset and has made the most of her time with us.”

In late 2023, Divine received the educational requirements to become a GreatCare® Master Caregiver.

“Christina actively remains engaged in the wellbeing of her clients, overcoming daily caregiving challenges with a smile and a heart full of positivity,” said Caring Senior Service founder and CEO Jeff Salter. “Her care goes above and beyond to enhance the lives of those she serves. Christina is truly the embodiment of the spirit of Caring Senior Service, and we want to thank her for her dedication.”

For more information about Caring Senior Service, visit https://www.caringseniorservice.com/.

The Texas-based private-duty, non-medical home services company earns a spot on the prestigious list based on the recommendations of its franchise owners

SAN ANTONIO — Caring Senior Service, a private-duty, non-medical home care services company, was recently named a Top Franchise for 2024 by Franchise Business Review. This is the 19^th annual ranking of the 200 best franchise opportunities as rated by franchise business owners.

The list is available at https://franchisebusinessreview.com/lists/top-200-franchises/.

“It’s a wonderful honor to have made the Franchise Business Review’s Top 200 Franchises for the third year in a row,” said Caring Senior Service CEO and founder Jeff Salter. “Our placement is especially meaningful because it’s based on the feedback from our incredible franchise owners. Caring Senior Service is able to carry out its mission of providing our clients with the ability to stay healthy and happy at home because of the hard work of our franchise owners. We succeed because of their dedication.”

Franchise Business Review, a market research firm that performs independent surveys of franchisee satisfaction and employee engagement, provides the only rankings and awards for franchise companies based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of the top 200 franchises in its annual Guide to Today’s Top Franchises.

Caring Senior Service was among more than 375 franchise brands, representing 35,000 franchise owners, who participated in Franchise Business Review’s research. Caring Senior Service’s franchise owners were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training and support, operations, franchisor/franchisee relations, and financial opportunity.

The company’s survey data showed that its franchise owners ranked Caring Senior Service as “very good” in training and support, leadership, core values, franchise community and self-evaluation.

“Franchisee satisfaction continues to be the leading indicator of franchise performance and system health, and we are pleased to report that our latest research shows satisfaction has remained at some of the highest levels in the past 19 years,” said Michelle Rowan, president and COO of Franchise Business Review. “In fact, our survey results show that three out of four franchise owners would recommend their brand to others. That’s extremely encouraging news for franchise owners and anyone considering investing in a franchise. As an independent research firm, Franchise Business Review is committed to helping prospective franchisees get an objective view of the best franchise opportunities available based on actual feedback from the people who own them. Each of the award winners on this year’s list of the 200 Top Franchises received stellar ratings from their franchisees in the areas crucial to success in operating a franchise, including training & support, leadership, innovation, culture, and financial opportunity.”

For more information about Caring Senior Service, visit https://www.caringseniorservice.com/.

The review’s independent survey shows that franchise owners of the San Antonio-based non-medical senior home care company are highly satisfied with its performance.

SAN ANTONIO — For the second year in a row, Caring Senior Service, a private-duty, non-medical senior home care services company, has been recognized as one of the 200 best franchise opportunities in the United States by Franchise Business Review, a market research firm that performs independent surveys of franchisee satisfaction and employee engagement.

This is the 18^th annual ranking of the elite list of franchises. Companies are chosen by rankings provided by franchise business owners and the complete list is available at https://franchisebusinessreview.com/page/top-franchises/.

“Not only are we thrilled to make Franchise Business Review’s list for the second year in a row, we are humbled by the fact that we earned this honor because our owners have demonstrated how satisfied they are with our collaborative efforts,” said Caring Senior Service CEO and founder Jeff Salter. “Caring Senior Service’s success relies on our franchise owners throughout the country. It speaks volumes that our franchisees feel that our corporate team is providing them with the types of support and engagement they need to remain successful.”

Caring Senior Service was among more than 360 franchise brands, representing more than 38,000 franchise owners, that participated in Franchise Business Review’s research. Caring Senior Service’s franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity.

Caring Senior Service conducted their franchise review in July 2022 and collected feedback from 86% of their active franchisees. Highlights of the survey include:

• 87% of franchisees agree that Caring Senior Service cares about their success
• 87% of franchisees feel their franchise community is in support of the brand
• 93% of franchisees are likely to recommend the franchise to others

Franchise Business Review President and COO Michelle Rowan said that franchisee satisfaction levels hit an all-time high in 2022, despite the pandemic.

“We are pleased to report that our 2023 research shows satisfaction has remained sky high—a sure indicator that franchisee satisfaction is a top priority for franchise companies—and that’s good news for franchise owners and anyone thinking about investing in a franchise,” Rowan said. “As an independent research firm, Franchise Business Review is committed to helping prospective franchisees get an objective view of the best franchise opportunities available based on actual feedback from the people who own them. This year, nearly 38,000 franchisees completed our survey and from there we identified the franchise brands with the highest levels of satisfaction and performance to educate potential buyers about which franchise to invest in. Each of the 200 Franchisee Satisfaction Award winners on this year’s list achieved stellar ratings from their franchisees.”

For more information on Caring Senior Service, please visit https://www.caringseniorservice.com/ and to learn more about becoming a Caring Senior Service franchise owner, please visit https://caringfranchise.com/.