trained and certified caregivers

EPHRATA, Pa. — Senior Helpers, the nation’s premier provider of in-home senior care services, is the first private duty in-home care provider in the United States to be Age-Friendly Care at Home certified by Community Health Accreditation Partners (CHAP). On August 26, 2024, locally owned Senior Helpers of Lancaster County joined the list of Senior Helpers CHAP Age-Friendly Care at Home Certified locations.

“Senior Helpers’ achievement as the pioneering Age-Friendly Care certified home care organization is truly remarkable. Their proactive approach in implementing numerous tools to enhance care for older adults, even before receiving the AFC certification, speaks volumes about their commitment to excellence,” said Teresa Harbour, COO of CHAP. “Their use of LIFE Profile to reduce the risk of hospitalizations, their Senior Gems program for dementia care, and their Centers for Excellence for staff training and competency set them up for success, so adding the Age-Friendly Care at Home Certification was a logical next step.”

Owners, Kent and Rebekah Terry stated, “It is an honor to be the first franchise in the country to attain this certification. Our decision to voluntarily pursue this certification, further demonstrates our dedication to providing a higher standard of care throughout Lancaster County.”

What is Age-Friendly Care at Home?

The first-of-its-kind certification was created to help meet the demand for high-quality care for older adults and showcases companies that use all-encompassing, person-centered care to address the unique needs of every individual. The focus is on the 4Ms (What Matters, Medication, Mentation, and Mobility), a research-backed and evidence-based approach to care. To receive the CHAP certification, Senior Helpers of Lancaster County worked to ensure that the 4Ms Framework is an integral part of operations and daily interactions with clients.

1. What Matters puts clients at the center of care and empowers them to be involved in goalsetting and preferences for their care.
2. Medication should be used in an age-friendly way that does not interfere with What Matters to the client.
3. Mentation focuses on preventing, identifying, treating, and managing depression and dementia.
4. Mobility ensures older adults move safely and maintain function so they can do What Matters to them.

CHAP provides training, certification, and accreditation for senior care providers, ensuring quality and compliance with the highest standards of care using the 4M Framework and other guidelines.

Senior Helpers Elevates Care Standards for Seniors

In addition to the CHAP certification, Senior Helpers of Lancaster County elevates its care for clients through three key programs: the proprietary LIFE Profile assessment tool, the Senior Gems® program, and the Center of Excellence training spaces.

LIFE Profile is a research-based technology tool that uses data to identify a client’s risk of being hospitalized.

The Senior Gems® program provides effective strategies for supporting and caring for loved ones from normal aging through late-stage dementia, focusing on what is precious and unique about each senior at each stage.

The Senior Helpers Center of Excellence is a training space designed to simulate a client’s home, allowing caregivers to learn and train in a real-world environment and demonstrate their ability to provide the highest quality of care in a client’s home.

Senior Helpers of Lancaster County provides in-home care for seniors to help them age in place and live quality lives. They provide personalized care, including chronic disease care, Alzheimer’s, dementia and Parkinson’s care, transportation, end-of-life care, and more.

To learn more about Senior Helpers of Lancaster County services, visit www.seniorhelpers.com/pa/lancaster-county

Three Senior Helpers Locations Receive Prestigious Certification

TOWSON, Md. –– Senior Helpers, the nation’s premier provider of in-home senior care services, is the first in-home care provider in the United States to be Age-Friendly Care at Home certified by Community Health Accreditation Partner (CHAP). With three locations awarded the prestigious certification, Senior Helpers is established as the top in-home care provider in the nation.

“We have always set the highest standard of care for ourselves and our clients, and we are thrilled to be recognized for that,” said Mari Baxter, COO of Senior Helpers. “Our proprietary LIFE Profile assessment tool sets us apart from others in the industry and helped position us to be the first in the country to achieve the Age-Friendly Care Certification. Our holistic person-centered care offers a better system and higher standards, enabling our clients to live the lives they want with the support of our caregivers.”

The three Senior Helpers locations that have earned the coveted Age-Friendly Care Certification for home care are Senior Helpers of Milwaukee, Senior Helpers of Charlotte, and Senior Helpers of Greater Chicagoland. More locations are expected to receive their certifications soon.

“Senior Helpers’ achievement as the pioneering Age-Friendly Care certified home care organization is truly remarkable. Their proactive approach in implementing numerous tools to enhance care for older adults, even before receiving the AFC certification, speaks volumes about their commitment to excellence,” said Teresa Harbour, COO of CHAP. “Their use of LIFE Profile to reduce the risk of hospitalizations, their Senior Gems program for dementia care, and their Centers for Excellence for staff training and competency set them up for success, so adding the Age-Friendly Care at Home Certification was a logical next step.”

What is Age-Friendly Care?

The first-of-its-kind certification was created to help meet the demand for high-quality care for older adults and showcases companies that use all-encompassing, person-centered care to address the unique needs of every individual. The focus is on the 4Ms (What Matters, Medication, Mentation, and Mobility), a research-backed and evidence-based approach to care. To receive the CHAP certification, Senior Helpers worked to ensure that the 4Ms Framework is an integral part of operations and daily interactions with clients.

1. What Matters puts clients at the center of care and empowers them to be involved in goal-setting and preferences for their care.
2. Medication should be used in an age-friendly way that does not interfere with What Matters to the client.
3. Mentation focuses on preventing, identifying, treating, and managing depression and dementia.
4. Mobility ensures older adults move safely and maintain function so they can do What Matters to them.

CHAP provides training, certification, and accreditation for senior care providers, ensuring quality and compliance with the highest standards of care using the 4M Framework and other guidelines.

Senior Helpers Elevates Care Standards for Seniors

In addition to the CHAP certification, Senior Helpers elevates its care for clients through three key programs: the proprietary LIFE Profile assessment tool, the Senior Gems® program, and the Center of Excellence training spaces.

LIFE Profile is a research-based technology tool that uses data to identify a client’s risk of being hospitalized. Using this tool, Senior Helpers locations nationwide leverage more than 20 years of data to categorize and quantify 13 key areas where seniors need their needs met to successfully age in place and live an enhanced quality of life. This also provides much-needed caregiver support and improves medical condition management.

The Senior Gems® program provides effective strategies for supporting and caring for loved ones from normal aging through late stage dementia, focusing on what is precious and unique about each senior at each stage.

The Senior Helpers Center of Excellence is a training space designed to simulate a client’s home, allowing caregivers to learn and train in a real-world environment and demonstrate their ability to provide the highest quality of care in a client’s home.

Senior Helpers provides in-home care for seniors nationwide to help them age in place and live quality lives. They provide personalized care, including chronic disease care, Alzheimer’s, dementia and Parkinson’s care, transportation, end-of-life care, and more. As a franchise system, Senior Helpers allows local owners to care for their community.

To learn more about Senior Helpers services, visit https://www.seniorhelpers.com/.

To learn more about the franchise opportunities with Senior Helpers, visit https://www.seniorhelpersfranchise.com/.

Leading In-Home Senior Care Provider Jumps 23 Spots on Coveted, Annual Listing.

BALTIMORE — Senior Helpers^®, one of the nation’s premier providers of in-home senior care, has been named to Entrepreneur‘s Franchise 500 list, the world’s most comprehensive franchise ranking, for the twelfth consecutive year. The company jumped 23 spots from #195 in 2022 to earn #172 in this year’s ranking, which recognizes exceptional franchise brands for their outstanding performance in areas such as unit growth, financial strength and stability, and brand power. Of the 500 companies listed in the 2023 list, Senior Helpers was named among the top-ranked national homecare providers. The country’s aging population combined with an increasing preference for aging in place will continue to drive demand for safe, quality in-home health care for seniors.

“Being recognized as a top franchise for the twelfth year in a row by Entrepreneur is a testament to the collective, unwavering success of our franchisees and the services they provide,” said Rob Cantrell, executive vice president of franchise development at Senior Helpers. “This honor also reflects the strong collaboration between our franchise owners and our team at headquarters to continue providing high-quality care to each and every client we serve as the in-home senior care industry evolves.”

With a vision to be the leading home care company in each community it serves, Senior Helpers caregivers are trained to offer the highest level of care possible based on the company’s Senior Gems^® Alzheimer’s and dementia care program, which was developed in conjunction with nationally recognized dementia care expert Teepa Snow, Positive Approach, LLC. Additionally, Senior Helpers utilizes a data-driven assessment tool, LIFE Profile, to capture and evaluate micro social determinants of health that affect senior health and well-being. This proprietary tool provides a holistic view of the risks and factors that influence an individual’s ability to age in place, allowing Senior Helpers to provide the highest caliber of personalized in-home senior care across all of its franchise locations.

“The past year underscores the extraordinary opportunities that the franchise industry presents for entrepreneurs of all levels,” says Jason Feifer, Entrepreneur editor-in-chief. “The companies named to our 44^th annual Franchise 500 list represent some of the most innovative, creative, and trusted brands across many industries and highlight what it takes to build the kind of momentum that drives long-lasting success.”

To see the full list of the Franchise 500, click here. Results are published in the publication’s January/February 2023 issue.

Senior Helpers Franchise is a top low-cost franchise, with a franchise fee of $55,000 and total investment between $125,800 – $169,800. For more information on the Senior Helpers franchise opportunity, visit https://www.seniorhelpersfranchise.com/.

Leading provider of in-home senior care awarded high-profile industry honor spotlighting employee satisfaction and people-focused culture

BALTIMORE — Senior Helpers^®, the nation’s premier provider of in-home senior care, is proud to announce it has achieved the prestigious Great Place to Work^® certification for the fourth consecutive year. As the first national in-home care company to be awarded this distinction in 2019, Senior Helpers’ rapidly growing business is dedicated to continually providing safe, quality and compassionate care to older adults, helping to alleviate the stresses associated with caregiving for seniors and their families. The company currently operates 344+ territories across the country and will continue to open new territories throughout this year.

“It’s extremely rewarding for the entire organization to see our commitment to creating a positive culture come to light through obtaining the Great Place to Work^® certification for the fourth time,” said Peter Ross, Senior Helpers CEO. “At Senior Helpers, we strive to create a workplace environment built upon the values of inclusion, appreciation, respect and compassion, and we’re thrilled to know that our employees consistently report having a positive experience. Ultimately, our employees are the ones who drive us forward and we truly believe that caring for them allows them to provide the best care for our seniors.”

Senior Helpers was granted this prominent designation by Great Place to Work for the fourth year in a row after undergoing a rigorous, data-driven evaluation which considers more than 60 elements of the team member experience derived from surveys and feedback from more than 12,000 employees, regardless of their role in the organization. This highly regarded honor evaluates employee pride and camaraderie, as well as the company’s overall community impact, and will help Senior Helpers to attract new talent and new clients. The belief that each employee’s work makes a true difference for clients, and the recognition that the time and care team members put in everyday has special meaning, is especially critical to the assessment process.

“We applaud Senior Helpers for seeking certification and releasing its employees’ feedback,” said Dr. Jacquelyn Kung, of Great Place to Work’s senior care affiliate Activated Insights. “This honor measures Senior Helpers’ capacity to earn the trust of its employees while creating a supportive workplace that fosters collaboration and high performance.”

The Great Place to Work Trust Index™ methodology includes an exacting survey taken by millions of employees in thousands of companies annually. For nearly three decades, it has represented the gold standard in measuring workplace culture and employee engagement, and it is the benchmark for identifying and recognizing top-tier workplace experiences.

To learn more about what employees say about the company’s culture, please visit https://www.greatplacetowork.com/certified-company/7012996.

About Great Place to Work
Great Place to Work is the global authority on high-trust, high-performance workplace cultures. Through its certification programs, Great Place to Work recognizes outstanding workplace cultures and produces the annual Fortune “100 Best Companies to Work For^®” and Great Place to Work Best Workplaces lists for Millennials, Women, Diversity, Small & Medium Companies, industries and, internationally, countries and regions. Through its culture consulting services, Great Place to Work helps clients create great workplaces that outpace peers on key business metrics like revenue growth, profitability, retention and stock performance. Learn more at Greatplacetowork.com.

Leading In-Home Senior Care Provider Named to Coveted List for Eleventh Consecutive Year.

BALTIMORE — Senior Helpers^®, one of the nation’s premier providers of in-home senior care, has been ranked #195 on Entrepreneur‘s 2022 Franchise 500 list, the world’s most comprehensive franchise ranking. This is the eleventh consecutive year the company has been recognized. The annual list recognizes brands for their outstanding performance in areas including financial strength and stability, unit growth, and brand power. Of the 500 companies listed, Senior Helpers was named among the top-ranked national homecare providers. As the population ages, the demand for home health continues to grow and the COVID-19 pandemic has only emphasized the need for safe in-home care.

“To be recognized for the eleventh year in a row as a top franchise in Entrepreneur‘s competitive ranking is a significant milestone,” said Rob Cantrell, Executive VP of Franchise Development at Senior Helpers. “The in-home senior care industry has been challenged over the past 24 months, and we applaud our franchisees for being nimble and innovative, all while prioritizing safety and quality care for each and every one of our clients.”

Senior Helpers operates with a vision to be the leading home care company in each community it serves. Its caregivers are trained to offer the highest level of care possible based on the company’s Senior Gems^® Alzheimer’s and dementia care program. As the highest measure of excellence in personalized in-home senior care, the program was developed in conjunction with nationally recognized dementia care expert Teepa Snow, Positive Approach, LLC. Local residents will also benefit from the company’s Parkinson’s Care Program, a specialized training program for their caregivers created in conjunction with leading experts from the Parkinson’s Foundation’s Centers of Excellence network.

“Every year we take extraordinary pride in celebrating the companies that are honored in our Franchise 500 list and the 2022 list was no exception,” says Jason Feifer, Entrepreneur editor-in-chief. “The past year has been unlike any in recent memory and the franchise systems who made the 2022 Franchise 500 earned their place by not only teaching us something about franchising, but about entrepreneurship.”

As COVID-19 and the omicron variant spread across the country, Senior Helpers has taken unprecedented steps to ensure the safety of its caregivers, staff and clients. The company reviews guidelines from the U.S. Centers for Disease Control and Prevention (CDC) daily and consistently provides owners and staff with ongoing updates. Additionally, Senior Helpers directs all caregivers and staff to follow enhanced prevention procedures, including properly using PPE (face masks, face shields, gloves, etc.), avoiding touching public surfaces, washing their hands often, disinfect all touched surfaces and objects, avoiding crowds and more—all so that clients can age safely and gracefully in the comfort of their own home.

To see the full list of the Franchise 500, click here. Results are published in the publication’s January/February 2022 issue.

Senior Helpers Franchise is a top low-cost franchise, with a franchise fee of $52,500 and total investment between $113,000–$152,000. For more information on the Senior Helpers franchise opportunity, visit https://www.seniorhelpersfranchise.com/.

Local In-home Senior Care Company Distinguished by Georgia Residents for Providing Premier Care for Older Adults, Seniors and Elders in the Comfort of Their Homes.

PEACHTREE CITY, Ga. — Senior Helpers^®, one of the nation’s premier providers of personalized in-home senior care, today announced its location in Peachtree City has been named a 2021 Best of Georgia® winner in Georgia Business Journal’s annual readers’ poll. Weighing in on the best of everything throughout the state, Georgia Business Journal readers and editors honored Senior Helpers’ team in Peachtree City among thousands of businesses and organizations in more than 25 broad business and community sectors. The franchise has been in operation since 2006 and is operated by Amber Hamani and Anum Virani. Senior Helpers of Peachtree City serves senior citizens and anyone over the age of 18 and their families needing help with daily activities of living throughout the region including, Fayette, Coweta, South Fulton, Douglas and surrounding counties in South Metro Atlanta. Based on the work of its professionally trained caregivers, local seniors continue to enjoy the comfort of their own home, despite age-related illnesses and mobility challenges.

“We’re delighted to be recognized for this prestigious honor by residents throughout the state of Georgia,” comments Hamani and Virani. “It’s a true testament to the hard work of all our staff, our dedication to our company mission and to the national reputation and support of Senior Helpers as an organization. We love serving this community, so it is extremely rewarding to have connected with so many local fans.”

Senior Helpers operates with a vision to be the leading home care company in each community it serves. Its caregivers in Peachtree City are trained to offer the highest level of care possible based on the company’s Senior Gems^® Alzheimer’s and Dementia care program. As the gold standard for excellence in personalized in-home senior care, the program was developed in conjunction with nationally recognized dementia care expert Teepa Snow, Positive Approach, LLC. Local residents will also benefit from the company’s Parkinson’s Care Program, a specialized training program for their caregivers created in conjunction with leading experts from the Parkinson’s Foundation’s Centers of Excellence network.

Senior Helpers was nominated on the Best of Georgia website and voting remained open throughout the year, with tens of thousands of votes ultimately received. Best of Georgia winners and nominees were chosen by a combination of readers’ votes and editors’ input, and are vetted through several ranking sites, Better Business Bureau complaint reports and voting pattern analysis reports. Winners were named in hundreds of individual categories, providing Georgia Business Journal readers with a go-to-guide for the best of everything in Georgia. Georgia Business Journal recognizes three levels of winners: The Best of Georgia, Best of Georgia Regional Winners and Honorable Mentions. Within each category, there are multiple honorees named in each tier, depending on the size of the market sector.

You can view the full list of Best of Georgia winners at BESTofGEORGIA.com/winners.

Senior Helpers of Peachtree City is located at 301 Kelly Dr Suite #8, in Peachtree City, GA 30269. For more information, please visit https://www.seniorhelpers.com/ga/south-metro-atlanta/. For inquiries, please call (770)487-1297 or email ptcoffice@seniorhelpers.com.

National In-home Senior Care Company Invites Professional Caregivers, Family Caregivers and Members of the Local Community to Hone Skills at Premier Training Venue.

SCOTTSDALE, Ariz. — Senior Helpers^®, the nation’s premier provider of personalized, in-home senior care, today announced the official opening of the Senior Helpers Center of Excellence in Caregiving at its Scottsdale, Arizona, location. The Center of Excellence in Caregiving will open to the public on October 1 and serve as a comprehensive training facility where Senior Helpers-certified caregivers, family caregivers, and members of the community who assist the elderly can expand their skills and knowledge of administering specialized care that is designed to meet the needs and requirements of senior citizens at various stages. With the goal of elevating the overall level of care provided to the elderly in Scottsdale and the surrounding communities, the new location joins existing Senior Helpers corporate training facilities in Baltimore and Chicago.

“It has always been our mission to provide high-quality care to the senior population within our community, and we are extremely grateful and excited to be expanding our Scottsdale location,” said Tiffany Phelan, owner, Senior Helpers Scottsdale. “The new Center of Excellence will allow us to be even more involved with the caregiver community and broaden our reach among families who have loved ones in need.”

Tiffany and Shaun Phelan have owned the Senior Helpers Scottsdale franchise for 15 years and this expansion will bolster the location’s capabilities to serve professional and family caregivers, as well as members of the community who are interested in a caregiving profession. The franchise has partnered with organizations and experts in various fields to develop different training sessions, which will be available for free at the new Senior Helpers Center of Excellence in Caregiving in the weeks following the grand opening. Each training session will feature a unique curriculum for different areas of care, including hospice-specific training, patient autonomy and dementia care, giving attendees hands-on experience in an apartment setting complete with a living room, bedroom, kitchen, and bathroom.

Senior Helpers operates with a vision to be the leading home care company in each community it serves and its caregivers in Scottsdale are trained to offer the highest level of care possible based on the company’s Senior Gems^® Alzheimer’s and Dementia care program. The Center of Excellence in Caregiving aims to support caregivers’ professional growth and give members of the community—caregivers and those assisting elderly loved ones alike—the tools and experience to hone their caregiving skills, ensuring that local seniors can continue to enjoy the comfort of their own homes despite age-related illnesses and mobility challenges.

“We’re thrilled to be opening a Senior Helpers Center of Excellence in Caregiving at our Scottsdale location,” said Peter Ross, chief executive officer, Senior Helpers. “Shaun and Tiffany Phelan have a passion for their community and a strong dedication to compassionate senior care, and this new facility can only enhance the quality of services we provide to seniors and families throughout the surrounding area.”

The newest Senior Helpers Center of Excellence in Caregiving is located at 9832 N Hayden Rd, Suite 103, Scottsdale, Ariz. For more information, please visit www.seniorhelpers.com/az/scottsdale. For inquiries about training session availability, please call Tiffany Phelan at (480) 621-6672 or email tphelan@seniorhelpers.com. Senior Helpers Scottdale is also hiring caregivers. For more information on available jobs call Jorge Pena at (480) 621-6672 or email jpena@seniorhelpers.com.