BrightStar Care

World’s Premier Home Care Franchise Receives Prestigious Honor from The Joint Commission.

GURNEE, Ill. — BrightStar Care, a national private duty home care and medical staffing franchise with nearly 340 independently owned and operated locations nationwide, was awarded The Joint Commission’s 2020 Enterprise Champion for Quality Award, celebrating the brand’s commitment to achieving the highest standards of quality and safety in home care. BrightStar Care is the only organization to achieve the title eight years in a row, with 95 percent of their franchisees being Joint Commission accredited. Additionally, BrightStar Care is one of only two franchisors to receive this accolade since the award’s inception in 2013.

“At BrightStar Care, we pride ourselves in the fact that we deliver the highest quality care and it has truly helped guide our efforts when navigating this new environment,” said Shelly Sun, founder and CEO of BrightStar Care. “This award is a testament of that commitment, and we are thankful to our franchisees and staff for always delivering the highest standard of safety and care. Thanks to the Joint Commission accreditation, BrightStar Care was more than prepared from a protocol standpoint to execute when it came to infectious diseases and disaster plans. We’ll always continue to elevate the bar on safety to help keep the most vulnerable population safe at home.”

The Gold Seal of Approval indicates that franchisees have undergone a detailed on-site review and are demonstrating continuous compliance with The Joint Commission’s standards, including integrating the standards into agency policies, procedures and training materials. BrightStar Care conducts regular mock evaluations to help its franchisees uphold the standards. Joint Commission accreditation allows for consistency across the board at each locally owned and operated BrightStar Care agencies when it comes to safety protocols, which has been very important during the COVID-19 pandemic.

“We have truly elevated our standards with the Joint Commission. We’re honored to be awarded The Joint Commission’s Enterprise Champion for Quality Award for the eighth consecutive year, and we’re committed to improving our patient safety and quality of care,” said Misty Taylor, Senior Vice President of Clinical Operations and Quality at BrightStar Care. “Our primary focus at BrightStar Care, is delivering a higher standard of care, and we ensure our franchisees receive the tools and training required to remain a recipient of this esteemed honor. It’s prepared us for the COVID-19 pandemic and has truly helped us keep our clients and caregivers safe during uncertain times.”

“By earning this award, BrightStar Care continues to demonstrate its dedication to clients and caregivers experiencing the safest and highest quality of services,” said Gary Bachrach, executive director, Home Care Accreditation Program, The Joint Commission. “Meeting the nation’s most comprehensive requirements is reflected in the caliber of care BrightStar Care provides. Its ability to maintain that standard during COVID-19 is a true testament to the commitment and talent of this organization’s leadership and staff.”

Listen as Shelly Sun talks with Dawn Glossa MPA, director of Corporate Communications at The Joint Commission, about how BrightStar Care’s pursuit for higher standards helped manage their franchise through COVID-19.

Joint Commission accreditation is a known quality indicator within the industry as it is the same organization that accredits and certifies more than 22,000 health care organizations and programs in the United States. Joint Commission accreditation has allowed BrightStar Care to help its clients continue living safely in their homes and help prevent hospital re-admission.

BrightStar Care provides the full continuum of home care services comprised of companionship, personal care, dementia care, transportation, medication assistance, skilled nursing and more to improve clients’ health and quality of life.

For more information on BrightStar Care please visit www.brightstarcare.com.

For more information on The Joint Commission, please visit www.jointcommission.org.

About The Joint Commission
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.

More Than 100 Franchise Brands Associated With International Franchise Association Access PPE As Result of BrightStar Care and Franworth Partnership.

ANN ARBOR, Mich. — In the midst of COVID-19, there have been many examples of companies innovating and partnering to solve unprecedented challenges. To ensure the safety of BrightStar Care clients and franchise employees to continue providing the highest quality of in-home care during the pandemic, CEO and founder Shelly Sun and her team leveraged resources across the globe and quickly secured necessary PPE. With over $2 Million invested in the procurement side of the equation, the BrightStar Care team enlisted the help of Franworth, a franchise-focused growth equity firm led by immediate past International Franchise Association (IFA) Chair David Barr and Founder and CEO John Rotche. BrightStar Care leveraged the Franworth’s state-of-the-art Fulfillment Division to facilitate and accelerate distribution of crucial PPE materials for its franchise system. Now BrightStar Care and Franworth are offering access to the PPE inventory to the franchise community at cost.

With nearly 340 locations, each BrightStar Care independently owned and operated agency employs nurses and caregivers who are on the frontline, providing in-home care and ensuring the most vulnerable population can remain safe at home and out of hospitals. Through the rapid capabilities of the Franworth Fulfillment Division proprietary supply chain system, BrightStar Care was able to fill and distribute orders for all franchise owners of essential PPE including N-95 masks, face shields, digital thermometers, disposable gloves and hand sanitizer bottles. As a result, Franworth’s services enabled BrightStar Care’s independently owned and operated small businesses to continue serving and protecting the safety and well-being of their staff and clients.

“It’s been a long journey, but we wanted to support the entire franchise community in the fight against this pandemic by making PPE available for everyone regardless of who they are caring for during these times. Partnering with Franworth has made this all possible,” said Shelly Sun, CEO and Founder of BrightStar Care. “We always want to do the right thing, so we have invested more than $2 million in PPE and vetted all sources thoroughly so that our franchisees can instead focus on their business. Our goal is to protect BrightStar Care clients and ensure that our offices’ employees can continue providing the highest quality of in-home care during the pandemic. We also want to empower the entire franchise industry to truly make a difference in their local communities and taking the workload away from them when it comes to sourcing PPE frees them up to do what they do best.”

With PPE supplies in high demand, many businesses are struggling to determine how to prepare for reopening while maintaining the safety of staff and customers and items remain scarce. As leaders within the franchise industry, BrightStar Care and Franworth have expanded their partnership in an effort to help more franchisors gain access to the materials they need, extending PPE at cost to fellow IFA members through the reliable and unparalleled services of Franworth’s Fulfillment Division. Since the launch of this initiative, BrightStar Care and Franworth have fulfilled PPE orders for more than 100 franchise companies, providing them with the resources they need to reopen their business while following the health and safety guidelines of their local community.

“Limited access to PPE materials is one of the biggest challenges facing businesses today, and we’re proud to be partnering with BrightStar Care and leveraging the capabilities of Franworth’s Fulfillment Division to support the franchising community,” said Franworth President of Procurement Dan Hannay. “We know that our technology and supply chain resources can alleviate some of the burden for franchisors who are trying to support their franchisees through the COVID-19 pandemic. Having an opportunity to make a positive impact on fellow IFA members has been incredibly rewarding and we look forward to helping more brands facilitate their PPE distribution needs and navigate the challenges of these unprecedented times.”

Franworth’s Fulfillment Division is an invaluable warehousing, procurement and distribution resource for its portfolio and affiliate franchise brands, providing value to companies of all sizes.

For more information on how Franworth can help support distribution and fulfillment needs for your business, visit www.franworth.com/liberty.

For more information on BrightStar Care please visit www.brightstarcare.com.

About Franworth 

Headquartered in Ann Arbor, Michigan, Franworth accelerates value for brands and independent unit value for franchisees using our proven franchise systems, professional support services and shared resources platform. Partnering with Franworth gives franchise concepts access to an expansive suite of best-in-class processes, talent, technology, proprietary supply chain system and logistics designed to help scale their businesses efficiently to achieve profitability and maximize their potential for success. Led by a team of industry veterans with more than 450 years of combined experience, Franworth’s executive board and leadership team includes Founder, CEO and Managing Director John Rotche, CFE; Managing Director and Partner David Barr; Partner Drew Brees; President and Chief Operating Officer Dave Keil; General Counsel and Chief of Staff Jonathan Koudelka; Chief Financial Officer David Taccolini, President of Procurement Dan Hannay, Operating Partner and Professional Services Division Lead Mike Skitzki; and Operating Partner and CEO of The Lash Lounge Meg Roberts. Franworth’s current portfolio of franchise brands includes The Lash Lounge®, skoah®, CITYROW® and Madison Reed Color Bar®. For more information on Franworth or to learn more about how it can help your company grow, visit franworth.com.