BrightStar Care, a private duty, and home-care and medical-staffing franchise with over 340 locally owned and operated locations nationwide, was recently awarded The Joint Commission’s 2021 Enterprise Champion for Quality Award, reinforcing the brand’s devotion to the highest standards of quality and safety in in-home care. By Jessica Jones
World’s Premier Home Care Franchise Receives Prestigious Recognition from The Joint Commission.
GURNEE, Ill. — BrightStar Care, a national private duty home care and medical staffing franchise with over 340 locally owned and operated locations nationwide, was awarded The Joint Commission’s 2021 Enterprise Champion for Quality Award, reinforcing the brand’s devotion to the highest standards of quality and safety in in-home care.
BrightStar Care is the only organization to achieve the title nine years in a row, with more than 95 percent of its franchisees accredited by The Joint Commission, the nation’s oldest and largest standards-setting and accrediting body in health care. Additionally, BrightStar Care is one of only two franchisors to receive this title since the award’s inception in 2013.
Receiving the Gold Seal of Approval® from The Joint Commission means that health care organizations have completed a comprehensive on-site review and follow the policies and procedures established by their organization. To achieve accreditation, organizations must incorporate Joint Commission standards and requirements into their policies, procedures and training materials, as well as conduct consistent mock evaluations. Joint Commission accreditation helps organizations improve safety procedures, which became even more important amid the COVID-19 pandemic.
“Since its inception, it has been BrightStar Care’s utmost objective to deliver the gold standard of high-quality in-home care for our patients to stay comfortable and safe in their homes and we are thrilled that The Joint Commission recognizes our efforts by awarding us with its Enterprise Champion for Quality Award for the ninth time in a row,” said Shelly Sun, founder and CEO of BrightStar Care. “This past year illustrated the growing importance of having access to a quality home care for home-bound patients and we will continue collaborating with our franchisees to ensure that our patients receive the high-quality care they deserve.”
“It’s a privilege to be awarded The Joint Commission’s Enterprise Champion for Quality Award for the ninth year in a row as we’re dedicated to continuously improving the quality of care BrightStar Care provides,” said Josie Rhoades, vice president of Clinical Operations at BrightStar Care. “We take great pride in providing a higher standard of care and making sure franchisees are equipped with the right training and resources to remain a recipient of the prestigious honor.”
“We are pleased to recognize BrightStar Care for the ninth consecutive year with the Enterprise Champion for Quality Award,” said Gary Bachrach, executive director, Home Care Accreditation Program, The Joint Commission. “We applaud the BrightStar Care organization for its commitment and effort to work closely with its franchisees to help improve quality and safety for the many individuals and families it serves within the home care setting across the country.”
Joint Commission accreditation is a known quality indicator within the industry as it is the same organization that accredits and certifies more than 22,000 health care organizations and programs in the United States. Joint Commission accreditation has allowed BrightStar Care to help its clients continue living safely in their homes and help prevent hospital re-admission.”
BrightStar Care provides the full continuum of home care services comprised of companionship, personal care, dementia care, transportation, medication assistance, skilled nursing and more to improve clients’ health and quality of life.
For more information on BrightStar Care, please visit www.brightstarcare.com.
For more information on The Joint Commission, please visit www.jointcommission.org.
About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with over 340 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 16,000 caregivers and over 5,700 nurses who play a unique role in overseeing the care for each individual client. BrightStar Care has a strong leadership, with its CEO & Founder Shelly Sun being named one of the top 25 highest rated CEOs during the COVID crisis by Glassdoor, along with one of the Top 100 Female Founders by Inc. Magazine. BrightStar Care has also ranked on Entrepreneur’s Franchise 500 list for ten consecutive years. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. For more information on BrightStar Care please visit www.brightstarcare.com.
BrightStar Care, a leading private-duty in-home care and medical staffing franchise, has joined the Moving Health Home coalition in an effort to change the way policymakers view the home as a site of clinical service. By Jessica Jones
Moving Health Home Coalition Unites Leading Healthcare Organizations Around the Bold Vision to Expand Access to In-Home Care.
GURNEE, Ill. — BrightStar Care, a leading national private duty home care and medical staffing franchise with over 340 locally owned and operated locations, is excited to announce that it has joined Moving Health Home, a coalition of pioneering healthcare companies aiming to change how policymakers think about home as a site of clinical service. BrightStar Care joins founder members Amazon Care, Landmark Health, Signify Health, Dispatch Health, Elara Caring, Intermountain Healthcare, Home Instead, Ascension, and Amwell in the coalition’s efforts to define what home care looks like in the future.
Formed in March 2021, Moving Health Home members are working to change federal and state policy to enable the home to be a clinical site of care. The pandemic has put into sharper focus the urgent need for safe and reliable in-home care. But this more modern way of approaching holistic care needs is not accessible to millions of Americans. Moving Health Home will advocate for increased access to high-quality home-based services and will also push for permanent flexibility to transfer or treat patients in their home when it is found clinically appropriate.
“Based on evidence, we know that it is possible for Americans to receive health care in their homes, and we want to ensure that we work with leaders in the health care industry that can support our mission to change the culture around institutional care,” said Krista Drobac, Founder, Moving Health Home. “We are excited to welcome BrightStar Care to the coalition as we believe their reputation and experience with home care will move our mission forward.”
“The future of healthcare is in the home, and BrightStar Care is honored to be a part of a coalition that is set to change how our country approaches access to clinical care,” said Shelly Sun, CEO and Founder of BrightStar Care. “The pandemic showed us how important it is to keep the most vulnerable safe at home, and we are proud to be joining Moving Health Home’s mission to explore opportunities to further advance a national conversation around increasing access to home-based care services.”
BrightStar Care is uniquely positioned within the coalition to share home care best practices and expertise from its 2.8 million care encounters annually to help ensure the needs of senior and long-term care patients are represented in conversations with policymakers. The brand will also draw on almost 2 decades of home care experience and a network of over 340 locations in key discussions regarding site of service flexibility for clinical care.
There are over 4.7 million Americans who rely on home care services, with the number set to grow rapidly as the U.S. population ages. Understanding this, BrightStar Care has long been advocating for home care to be recognized as an important part of the healthcare system. The importance of these efforts has been highlighted during the pandemic as the home has become the preferred setting for delivering care. BrightStar Care’s commitment to quality as evidenced by the Joint Commission accreditation of all of its agencies and its approach to managing outcomes and change of condition to ensure that home-bound patients can safely age at home while receiving the highest quality of care possible. BrightStar Care is passionate about being at the forefront of changing the home-care model and will continue to champion the higher standard of care through aligning itself with like-minded organizations. BrightStar Care is already working with health systems, post-acute care networks and other leading healthcare organizations to provide the homecare and staffing capabilities needed for innovative programs such as Hospital at Home and SNF Alternatives. The company’s existing partnership experience and extensive knowledge of the home care industry will complement the other members of the Moving Health Home coalition and its ongoing efforts to improve quality of care for home-bound patients.
A nine-time recipient of The Joint Commission’s Enterprise Champion for Quality Award, BrightStar Care provides the full continuum of home care services comprised of companionship, personal care, dementia care, medication assistance, skilled nursing and more to improve clients’ health and quality of life.
For more information on BrightStar Care please visit www.brightstarcare.com
For more information about the Moving Health Home Coalition, please visit www.movinghealthhome.org
About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with over 340 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 16,000 caregivers and over 5,700 nurses who play a unique role in overseeing the care for each individual client. BrightStar Care has a strong leadership, with its CEO & Founder Shelly Sun being named one of the top 25 highest rated CEOs during the COVID crisis by Glassdoor, along with one of the Top 100 Female Founders by Inc. Magazine. BrightStar Care has also ranked on Entrepreneur’s Franchise 500 list for ten consecutive years. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. For more information on BrightStar Care please visit www.brightstarcare.com.
Over the past year, BrightStar Care, the medical and non-medical in-home healthcare franchise with over 340 locations across the U.S., faced a major challenge. Adjusting its practices to meet the needs of its franchisees, caregivers, clients, and the communities it serves to ensure all were protected from the spread of coronavirus, this essential business remained strong despite all of 2020’s adversity. By Jessica Jones
In its efforts to evolve and drive the brand forward, BrightStar Care is currently experiencing a pattern of growth. The national private-duty home care and medical-staffing franchise, which operates over 340 locations across the country, is focused on recruitment and retention, recently naming Russ Nykaza as vice president of talent management. By Jessica Jones
Inspired by his grandfather, who received a Purple Heart for injuries sustained in the South Pacific during WWII, Michael Perez enlisted in the U.S. Navy in 1972. Working as a cryptologic technician, operating and managing various computerized information processing systems, Perez served until 1976 before returning stateside and launching a career in sales management that lasted for 30 years. By Jessica Jones
Shelly Sun never intended to launch her own business, let alone build a $500 million company, but after enduring the home health-care journey with a loved one, the Chicago resident felt like she could personally make a difference in the industry. So in 2002, she founded BrightStar Care. By Jessica Jones
As the deadly coronavirus raced across the globe, BrightStar Care founder Shelly Sun recognized the urgency in protecting those working within her in-home healthcare network and its clients. But she also saw an opportunity to assist new franchise owners in making inroads in their communities and to help other frontline healthcare providers. By Jessica Jones
World’s Premier Home Care Franchise Receives Prestigious Honor from The Joint Commission.
GURNEE, Ill. — BrightStar Care, a national private duty home care and medical staffing franchise with nearly 340 independently owned and operated locations nationwide, was awarded The Joint Commission’s 2020 Enterprise Champion for Quality Award, celebrating the brand’s commitment to achieving the highest standards of quality and safety in home care. BrightStar Care is the only organization to achieve the title eight years in a row, with 95 percent of their franchisees being Joint Commission accredited. Additionally, BrightStar Care is one of only two franchisors to receive this accolade since the award’s inception in 2013.
“At BrightStar Care, we pride ourselves in the fact that we deliver the highest quality care and it has truly helped guide our efforts when navigating this new environment,” said Shelly Sun, founder and CEO of BrightStar Care. “This award is a testament of that commitment, and we are thankful to our franchisees and staff for always delivering the highest standard of safety and care. Thanks to the Joint Commission accreditation, BrightStar Care was more than prepared from a protocol standpoint to execute when it came to infectious diseases and disaster plans. We’ll always continue to elevate the bar on safety to help keep the most vulnerable population safe at home.”
The Gold Seal of Approval indicates that franchisees have undergone a detailed on-site review and are demonstrating continuous compliance with The Joint Commission’s standards, including integrating the standards into agency policies, procedures and training materials. BrightStar Care conducts regular mock evaluations to help its franchisees uphold the standards. Joint Commission accreditation allows for consistency across the board at each locally owned and operated BrightStar Care agencies when it comes to safety protocols, which has been very important during the COVID-19 pandemic.
“We have truly elevated our standards with the Joint Commission. We’re honored to be awarded The Joint Commission’s Enterprise Champion for Quality Award for the eighth consecutive year, and we’re committed to improving our patient safety and quality of care,” said Misty Taylor, Senior Vice President of Clinical Operations and Quality at BrightStar Care. “Our primary focus at BrightStar Care, is delivering a higher standard of care, and we ensure our franchisees receive the tools and training required to remain a recipient of this esteemed honor. It’s prepared us for the COVID-19 pandemic and has truly helped us keep our clients and caregivers safe during uncertain times.”
“By earning this award, BrightStar Care continues to demonstrate its dedication to clients and caregivers experiencing the safest and highest quality of services,” said Gary Bachrach, executive director, Home Care Accreditation Program, The Joint Commission. “Meeting the nation’s most comprehensive requirements is reflected in the caliber of care BrightStar Care provides. Its ability to maintain that standard during COVID-19 is a true testament to the commitment and talent of this organization’s leadership and staff.”
Listen as Shelly Sun talks with Dawn Glossa MPA, director of Corporate Communications at The Joint Commission, about how BrightStar Care’s pursuit for higher standards helped manage their franchise through COVID-19.
Joint Commission accreditation is a known quality indicator within the industry as it is the same organization that accredits and certifies more than 22,000 health care organizations and programs in the United States. Joint Commission accreditation has allowed BrightStar Care to help its clients continue living safely in their homes and help prevent hospital re-admission.
BrightStar Care provides the full continuum of home care services comprised of companionship, personal care, dementia care, transportation, medication assistance, skilled nursing and more to improve clients’ health and quality of life.
For more information on BrightStar Care please visit www.brightstarcare.com.
For more information on The Joint Commission, please visit www.jointcommission.org.
About The Joint Commission
Founded in 1951, The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. An independent, nonprofit organization, The Joint Commission is the nation’s oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.
About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with nearly 340 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 20,000 caregivers and over 3,500 nurses who play a unique role in overseeing the care for each individual client. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. For more information on BrightStar Care, please visit http://www.brightstarcare.com.