brick and mortar travel agency

11 06, 2019

Expedia® CruiseShipCenters® Makes Waves in Florida with Aggressive Franchise Development Plans

2019-06-11T13:17:51-04:00June 11th, 2019|Tags: , , , , , |

Cruise Industry Leader Announces New Multi-Unit Signed Agreements; Sets Growth Goal for 20 Additional Locations by 2024

ORLANDO, Fla. Expedia CruiseShipCenters, the top cruise travel agency franchise in North America, has announced targeted expansion plans to bring additional retail travel franchise locations to Florida. Joining the 17 existing locations already open and operating across the state, three additional locations in development, and three recently signed multi-unit agreements, the leading travel franchise brand aims to have 20 more locations open and operating throughout Florida over the next five years.

Folded into an overall growth vision for the brand, its Florida development efforts are key to Expedia CruiseShipCenters’ goal to reach its 500-location milestone in North America over the next five years. Kickstarting this latest expansion are two locations set to open this summer in Ocoee and Plantation, and one location set to open this fall in the Bradenton area.

Multi-unit agreements have played a strong, strategic role in the brand’s rapid expansion across the state. So far in 2019, Expedia CruiseShipCenters has signed three multi-unit agreements that will bring a total of 10 new locations to Florida. Avid entrepreneur Kristan Hamill will bring four locations to the Brandon and Bradenton areas. After 15 years of growing 40 Domino’s franchises, Hamill was ready for her next adventure in travel. Edgardo Rivera, an emergency physician and former U.S. Air Force Officer, will bring three locations throughout Orlando, Kissimmee, and Lake County. Debbie Moreland, a former McDonald’s multi-unit franchisee, is pursuing a second-act career and will add three locations throughout the Jacksonville area. As the cruise industry continues to surge, Expedia CruiseShipCenters’ multi-unit franchise opportunity has provided eager Franchise Partners a path to entrepreneurship that allows for extensive growth.

“According to Cruise Lines International Association, 2.1 million people from Florida took a cruise in 2018, an increase of 14 percent from the previous year. As demand for cruising continues to increase with 30 million passengers expected to cruise in 2019, we are confident that the number of cruisers in Florida will continue to rise,” said Bob Tipple, Vice President, Franchising. “Florida is home to three of the busiest cruise ports in the world: Port Miami, Port Canaveral, and Port Everglades. With a total of five cruise ports in the state, more than any other in the U.S., we’re confident our strategic expansion will remain strong and steady.”

Expedia CruiseShipCenters awarded 26 new franchises, achieved over $790 million in gross bookings, and exhibited 17 percent year-over-year growth in 2018. Riding this wave of success, the brand plans to open even more locations this year with a particular focus throughout Florida including all across the Panhandle, including Tallahassee, Florida’s east coast, from Fort Lauderdale to Jacksonville, and South Florida, including the greater Miami area.  The company is also focusing on a strategy to acquire independent travel agencies with great real estate locations and re-brand them under the Expedia CruiseShipCenters banner.

With plans to open 35 new franchise locations throughout 2019, Expedia CruiseShipCenters continues to provide business opportunities for driven team leaders who want to build income, equity, and a great lifestyle with a retail business they are passionate about.

For more information about franchise opportunities with Expedia CruiseShipCenters visit www.expediafranchise.com.

About Expedia CruiseShipCenters

Expedia CruiseShipCenters provides exceptional value and expert advice for travelers booking cruises and vacations through its network of over 291 retail travel agency franchises. As part of the Expedia Group family of brands, the company’s more than 6,400 Vacation Consultants facilitate the booking of a wide range of vacation products including cruises, flights, hotels, vacation packages, tours, excursions and more. The company has been navigating spectacular vacation experiences for customers across North America for 30 years. For more information on Expedia CruiseShipCenters, visit www.expediafranchise.com.

Expedia and CruiseShipCenters are trademarks or registered trademarks of Expedia, Inc. or its affiliates in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2019 Expedia, Inc. All rights reserved. CST # 2029030-50 and CST # 20893-43

28 05, 2019

Welcome Aboard: Expedia® CruiseShipCenters® Sails Ahead and Reflects on Annual Conference

2019-05-28T13:39:33-04:00May 28th, 2019|Tags: , , , , , |

BELLEVUE, Wash. Expedia® CruiseShipCenters® – part of the Expedia group family of brands – recently celebrated its highly anticipated annual National Conference at sea. This year, the franchise company welcomed attendees onboard Carnival Dream®, all while celebrating last year’s big wins and setting major growth milestones for the year ahead.

The theme for the annual event, attended by over 500 Franchise Partners, corporate support staff and travel industry partners, was “Customer First.”  The brand is putting a refined focus on customers and partners at the center of its product, service innovation, and decision making. With the ultimate goal of best understanding its target customers and partners as well as what each individually values, Expedia CruiseShipCenters is striving to find innovative ways to create an exceptional experience with every customer interaction.

Expedia CruiseShipCenters is working to meet this goal through initiatives which include integrating a state-of-the-art search and booking engine into the Center websites, applying market segmentation analysis to find targeted customers in specific neighborhoods, and developing new training resources to build the confidence and skills of both new and experienced Consultants. As more passengers are expected to travel and the industry continues to grow, Expedia CruiseShipCenters is poised for success.

Kicking off the keynote speakers during the week at sea was President of Expedia CruiseShipCenters, Matthew Eichhorst. His keynote, “An Incredible Journey: The Best is Yet to Come” painted a very promising future for the cruise industry. With 30 million passengers expected to cruise by 2027 – a 34 percent increase from five years prior, a $69B investment, 24 ocean liners and 20 river ships set to debut in 2019, Expedia CruiseShipCenters is excited to capitalize on the growing industry.

“In four years, we aim to become the number one cruise agency in North America by focusing on a customer centric platform and differentiating ourselves from the competition,” said Eichhorst. “Every individual in our franchise system is passionate about helping cruisers plan and purchase their cruise seamlessly across all channels. With the introduction of new tools and resources, we are confident we will have a successful 2019.”

Other keynote speakers included:

  • Cathy Denroche, Regional Sales Director for Oceania Cruises, who shared the wisdom behind Aristotle’s “Fortune Favours the Bold.”
  • Adolfo Perez, Senior Vice President of Sales and Trade Marketing for Carnival Cruise Line, spoke of how taking small steps can generate incredible results in business and in life.
  • Dondra Ritzenthaler, Senior Vice Present of Sales and Trade Support & Services for Celebrity Cruises, discussed The Three P’s — Power, Passion, and Purpose – and how incorporating these elements in your day-to-day can make a positive impact in your personal and professional lives, as well as those who enter your Centers.

During the conference, Expedia CruiseShipCenters also came together in support of its charity of choice, breast cancer research and awareness. Through fundraising initiatives at the corporate and franchise level, with a matched donation from Expedia Group, the company raised more than $30,000 – contributing to its year-to-date total of more than $320,000.

With plans to open 35 new franchise locations by the year’s end, Expedia CruiseShipCenters continues to provide business opportunities for driven team leaders who want to enjoy the benefits of owning a retail business, while making dream vacations come true. Join a company that cares. To learn more about Expedia CruiseShipCenters franchise opportunities, please visit https://expediafranchise.com/.

For more information about Expedia CruiseShipCenters, please visit https://www.cruiseshipcenters.com/en-US/corporate.

About Expedia CruiseShipCenters

Expedia CruiseShipCenters provides exceptional value and expert advice for travelers booking cruises and vacations through its network of over 291 retail travel agency franchises. As part of the Expedia Group family of brands, the company’s more than 6,400 Vacation Consultants facilitate the booking of a wide range of vacation products including cruises, flights, hotels, vacation packages, tours, excursions and more. The company has been navigating spectacular vacation experiences for customers across North America for 30 years. For more information on Expedia CruiseShipCenters, visit www.expediafranchise.com.

Expedia and CruiseShipCenters are trademarks or registered trademarks of Expedia, Inc. or its affiliates in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. © 2019 Expedia, Inc. All rights reserved. CST # 2029030-50 and CST # 20893-43

13 03, 2019

Expedia® CruiseShipCenters® Rides Growth Wave in 2019

2019-03-13T19:00:23-04:00March 13th, 2019|Tags: , , , , , |

Cruise Industry Leader Celebrates 2018 Milestones; Looks to Build on Innovation and Growth in 2019

BELLEVUE, Wash. — The top cruise travel agency franchise in North America, Expedia CruiseShipCenters, announced a milestone-heavy year for the growing brand. In 2018, the brick and mortar travel agency awarded its 100th franchise in the U.S., signed its first multi-unit deal, and exhibited 17 percent year-over-year growth. Riding this wave of momentum in 2019, the company expects another high performing year with 35 new franchise locations projected to open.

Adding to the several notable growth achievements over the past year, Expedia CruiseShipCenters awarded 26 new franchises and achieved over $790 million in gross bookings in 2018. The brand also received industry recognition, winning Carnival Cruise Line’s Retail Partner of the Year Award, Holland America Line’s Franchise Agency Network Award, and Norwegian Cruise Line’s Canadian Retail Partner of the Year, among several others. Most notable, Expedia CruiseShipCenters was ranked on Entrepreneur Magazine’s annual Franchise 500 ranking. The prestigious ranking is a testament to the brand’s ability to grow its footprint across North America while continuing to provide unparalleled franchisee support and customer service.

“2018 was a strong year for the brand, as we achieved some new milestones, won a series of supplier awards, and continued to build on the success from last year,” said Matthew Eichhorst, President of Expedia CruiseShipCenters. “We hope to keep this momentum going in 2019, and with our continued focus on agent recruitment and retention, and our plan to incorporate technology and data to drive our consumer outreach, I believe this will be another incredible year for us.”

In 2019, Expedia CruiseShipCenters has eyes set on key markets throughout the U.S. for development including Florida, Texas and California, Georgia, Illinois, and Washington.

With the cruise travel industry expected to continue its rise throughout 2019, Expedia CruiseShipCenters’ growth is in part driven by this continued demand. According to the Cruise Lines International Association (CLIA) report, more than 30M passengers are expected to cruise in 2019 – a 34percent increase from five years prior. Additionally, 24 new ocean, river and specialty ships are scheduled to debut this year, with more than 125 new ships coming online between now and 2027.

For more information about franchise opportunities with Expedia CruiseShipCenters visit www.expediafranchise.com.

About Expedia CruiseShipCenters

Expedia CruiseShipCenters provides exceptional value and expert advice for travelers booking cruises and vacations through its network of over 270 points of sale. As part of the Expedia Group family of brands, the company’s more than 6,000 Vacation Consultants facilitate the booking of a wide range of vacation products including cruises, flights, hotels, vacation packages, tours, excursions and more. The company has been navigating spectacular vacation experiences for customers across North America for 30 years. For more information on Expedia CruiseShipCenters, visit www.expediafranchise.com.

Expedia and CruiseShipCenters are trademarks or registered trademarks of Expedia, Inc. or its affiliates in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners.