Neighborly

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, is doing all it can to continue helping homeowners in the aftermath of the harsh winter storms wreaking havoc on countless communities across the United States.

Neighborly, based in Waco, Texas, is the parent company of 28 home service brands represented by nearly 4,500 franchise locations, all focused right now on doing their respective parts to fix the winter damage currently being inflicted on homes and businesses.

Since Monday, Neighborly brands including Mr. Rooter Plumbing, Rainbow International Restoration, Aire Serv and Mr. Electric have been responding to a significant influx in home service requests related to burst pipes, flooding damage and other emergencies caused by the weather. As the ice and snow begin to melt, Neighborly expects that even more damage will become apparent and require maintenance from its service professionals. 

“Our hearts are with everyone whose homes and lives have been affected by this extreme weather,” said Mike Bidwell, President and CEO of Neighborly. “Our headquarters and many of our team members were hit hard as well, so we know the severity of damage spanning the southern region. It’s in times like these that our home services are truly essential, and we’re proud to be able to provide some relief wherever we can as we all navigate these serious conditions.”

For a quick list of best practices in the aftermath of recent winter storms, click here. To request services from a Neighborly brand in your area, visit www.neighborly.com.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, ended 2020 strong with 382 new franchise agreements awarded, setting new records for signed agreements in three quarters and achieving the company’s first franchise development trifecta since 2018 with number of units, revenue and EBITDA goals all surpassed in fourth quarter.

Between these impressive franchise development milestones and the organization’s 2020 acquisitions of five home service brands, Neighborly’s still-growing presence now consists of 4,500 franchises representing 28 total brands across nine countries.

“This past year, we successfully executed our ‘Own the Home’ strategy despite the challenges brought on by the pandemic,” said Mike Bidwell, President and CEO of Neighborly. “2020 was unexpected, but Neighborly’s family of home service brands persevered and adjusted protocols in order to continue safely providing exceptional service to our nearly 10 million customers around the world.”

Neighborly’s 2020 acquisitions of Dryer Vent Wizard, HouseMaster, ShelfGenie and Precision Door Service added entirely new verticals to Neighborly’s portfolio of home services. In addition, Rainbow International completed an acquisition in Canada to supplement its network in that market. To ensure these and the rest of Neighborly’s home services would be safely delivered throughout the remainder of the pandemic and beyond, Neighborly developed and perfected in 2020 a number of new service protocols including virtual estimates via video chats, contactless paperwork and payment and more, all designed to keep both customers and service professionals healthy.

Other Neighborly success highlights from 2020 include:

• Announcement of plans to open a second Neighborly headquarters office in Irving, Texas, in April of 2021;
• Receiving a silver medal in the Enduring Impact category of Inc.‘s inaugural Best in Business Awards;
• Being named Global Franchise‘s Best Property and Home Maintenance Franchise for the second consecutive year;
• Onboarding of new Molly Maid Brand President Vera Peterson;
• And inclusion of Neighborly and/or many of its franchise brands in top industry rankings, such as Entrepreneur magazine’s Franchise 500 and Top Franchises for Veterans; Franchise Times’ Top 200+ Franchises and Inc.‘s List of Fastest Growing Private Companies.

Neighborly’s 2020 success is already earning the organization coveted industry recognition in the new year, with numerous Neighborly brands included on the recently announced 2021 rankings for Entrepreneur‘s Franchise 500 and Franchise Business Review‘s Franchisee Satisfaction Awards.

“If 2020 showed us anything, it was that the Neighborly organization is resilient in its mission to deliver exceptional services to the homeowners who need them,” said Bidwell. “As we progress into this new year, I look forward to seeing how the growth, execution strategies and digital transformation that carried us through one of the most challenging years in history will continue to elevate Neighborly as a trusted provider to customers and an attractive investment for prospective franchise owners.”

For more information about Neighborly’s service brands visit www.neighborlybrands.com.

Neighborly’s fifth and final acquisition of 2020 grows franchisor to 28 brands across 19 service verticals, more than 4,500 franchises and 1,000 associates across nine countries.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, today announced the acquisition of Precision Door Service, the nation’s leading garage door repair franchise headquartered in Titusville, Florida. The acquisition was finalized on December 31, making it Neighborly’s fifth service brand acquired in 2020.

“I am thrilled to be adding Precision Door Service’s premier customer experiences, top-of-the-line service offerings and experienced franchise owners to our global network,” said Mike Bidwell, President and CEO of Neighborly. “Our Neighborly family includes 10 million customers who rely on our brands as the home for exceptional service, and we’re proud to now add to our portfolio through this acquisition the needed and important service of garage door repair and installation. We look forward to working with the Precision Door Service team to collectively execute our strategy to ‘Own the Home’ through Neighborly home service offerings.”

Founded in the late 1980s by Brian Tindall, who is reinvesting in the organization through franchise ownership following the sale of the company, Precision Door Service’s vision from day one has been to provide the best garage door repair and installation service in the market. Today, the organization’s franchise network is more than 100 locations across the United States and generates appropriately $300 million of system sales.

As a result of this acquisition, Precision Door Service will benefit from the increased consumer awareness, new tools for growth and enhanced lead generation capabilities that Neighborly has a proven track record of providing to its franchise brands. Furthermore, Neighborly will add support for existing Precision Door Service franchise owners to help them realize their same store sales potential.

“All of us at Precision Door Service are so excited to be joining Neighborly, such a well-established and ethical franchisor with a renowned reputation for growing franchises,” said Mike Brickner, President of Precision Door Service. “Over time, I’ve had the privilege of getting to know the Neighborly organization and many of its leaders and have seen firsthand how much this company values innovation and its Code of Values, which aligns well with our own corporate culture. The resources this change will bring to Precision Door Service are many, and we look forward to what it will mean for us over the coming months and years.”

For more information about Neighborly’s service brands visit www.neighborlybrands.com.