When Sharon Green was hired as a temporary office worker at a North Carolina Paul Davis Restoration franchise in 2002, she made an immediate impact. Covering for the owner’s two-week vacation, Green received just one day of training and was tasked with simply holding down the fort. By Jessica Petrucelli
When Sharon Green was hired as a temporary office worker at a North Carolina Paul Davis Restoration franchise in 2002, she made an immediate impact. Covering for the owner’s two-week vacation, Green received just one day of training and was tasked with simply holding down the fort. But after two days on the job, she cleaned, rearranged, and organized the office and warehouse and then jumped at the opportunity to assist on a water-damage job.
“That was the end of my temporary job,” Green said. “Once I caught the bug, I was hooked. I loved the business, and I loved helping people and being able to make a living doing it.”
Now, 20 years later, she is the owner of Paul Davis of Greater Asheville and is responsible for restoring residential and commercial properties throughout North Carolina’s Buncombe, Henderson, Transylvania, Haywood, Madison, and Polk counties.
Specializing in restoring residential and commercial properties damaged by fire, water, storms, mold, and other disasters for more than 55 years, the Paul Davis brand is a one-stop disaster mitigation and restoration company. Quickly approaching 350 independently owned franchises in both the U.S. and Canada, the franchise has built a solid reputation as a trusted source for a variety of major cleanups.
On her journey to owner, Green learned every aspect of the insurance restoration business. She first became part of a mitigation team – cleaning, mitigating, and helping rebuild damaged properties. She then learned to write estimates before being named general manager in 2009 and purchasing the franchise in 2016.
“The business was a great fit,” said Green, whose husband, Hugh, also works with her. “There is always a need for help. We serve people who are really in a tough situation and help to put their lives back together.”
Green and her team are a perfect example of Paul Davis’ “Difference Makers,” a newly established company title that represents employees who “provide extraordinary care for those affected by disasters in their communities.”
During her first onsite job, Green harnessed the power of that title, arriving at a disaster, ready to build hope and designing effective solutions to resolve customer concerns. The job was for an 88-year-old woman whose house had flooded. She was despondent and crying because she had no idea what to do. Green and her co-workers put the woman at ease and went to work. Several hours later, the woman was doling out homemade cookies and hugs in appreciation of their efforts.
“It has been a wonderful road, and I am still happy to do this every day,” Green said.
Jessica Petrucelli
Contact: pauldavisbusiness.com