Ace Handyman Services® is thriving with a model that differs from the traditional independent handyman structure. “We operate on an employee-based model,” said Colette Bell, vice president of franchise development. “Our craftsmen are W2 employees, not day laborers or subcontractors. That means background checks, ongoing training, accountability and professional customer experience from start to finish.” By Erika Ortega
Ace Handyman Services® is thriving with a model that differs from the traditional independent handyman structure.
“We operate on an employee-based model,” said Colette Bell, vice president of franchise development. “Our craftsmen are W2 employees, not day laborers or subcontractors. That means background checks, ongoing training, accountability and professional customer experience from start to finish.”
Backed by the well-known Ace Hardware brand, Ace Handyman Services has built a reputation for reliability and professionalism. With a focus on optimizing the handyman hiring experience, the brand uses quality vehicles, uniforms, a technology-driven scheduling platform and clear communication to ensure top customer satisfaction and loyalty.
Through convenient scheduling, pricing transparency and local expertise, the brand meets the diverse needs of its clients.
“Our culture is rooted in three principles: love the work, love the people and love the results,” said Bell. “That commitment shows up in customer satisfaction, franchisee support and the pride our craftsmen take in every project.”
In the last year, Ace Handyman Services has seen persistent demand for services due to aging housing.
“In the U.S., the median home age continues to rise, and homeowners are choosing to repair and maintain rather than move due to interest rates and affordability,” explained Bell. “We also saw a shift toward smaller, high-value projects. Instead of major remodels, homeowners are investing in practical improvements, deferred maintenance and safety-related upgrades.”
Focused on providing seamless experiences, Ace Handyman Services invests in technology, training and franchisee support.
“We are proud to consistently rank in major franchise industry lists, including Entrepreneur’s Franchise 500 and Franchise Dictionary Magazine,” said Bell. “Beyond formal awards, we are especially proud of our strong systemwide customer satisfaction scores and the growth of our franchise network nationwide.”
In 2026, Ace Handyman Services plans to continue strategic growth while maintaining quality ownership and operational excellence.
“We plan to continue expanding into open and underserved territories, adding about 42 new territories while also supporting existing franchisees,” said Bell. “Growth for us is not just about adding units. It’s about strengthening the system: improving technology, increasing average revenue per territory and building strong leadership teams within each market.”
Erika Ortega