spa concept

The nation’s leading spa recently hired a new Chief Development Officer, new General Counsel and promoted two veteran C-suite team members.

PHILADELPHIA — Hand & Stone Massage and Facial Spa, North America’s leading luxury massage and facial spa franchise has announced new additions to their executive leadership team which includes two new hires and two notable promotions. The brand has named Jennifer Durham as Chief Development Officer and Jeanine Linehan as General Counsel, in addition to advancing Lisa Rossman to Senior Vice President of Service and Product and Meghan Lally as Senior Vice President of Franchise Operations. As these seasoned women step into their new roles, they will be responsible for leading effective cross-functional teams that align with Hand & Stone’s strategic business goals, future franchise expansion, as well as brand growth.

“Building off of the tremendous momentum we have achieved in 2022, we are excited to grow our executive leadership team,” said John Teza, President & CEO of Hand & Stone. “Jennifer and Jeanine are welcomed additions to our team. Their career expertise will certainly be valuable as we look to our next phase of growth and success in the coming years. We are also thrilled to promote both Lisa and Meghan from within, as they know our brand and share a passion for Hand & Stone that is essential for our success.”

Additional details on Hand & Stone’s new team additions and promotions below:

• Jennifer Durham, Chief Development Officer: Jennifer is a seasoned franchise and retail executive, previously serving as the Chief Development Officer for well-known brands including Cooper’s Hawk Winery & Restaurants and Checker’s and Rally’s Restaurants. In her new role, Jennifer will be working closely with Hand & Stone’s franchise development team to support the full system, collaborating with the brand’s real estate and construction teams to optimize Hand & Stone’s rapid growth in new and existing markets.
• Jeanine Linehan, General Counsel: Jeanine previously served as the Chief of Violent Crime at the United States Attorney’s office in the Eastern District of Pennsylvania, where she led a 21-person team and managed a docket of over 300 cases. Throughout her prior legal experiences, Jeanine collaborated both nationally and internationally with local, state, and federal investigative organizations. In her new role, Jeanine will advise on all legal initiatives, including corporate governance, franchise development and administration, compliance risk management and litigation.
• Lisa Rossmann, Senior Vice President of Service and Product: Lisa joined the Hand & Stone team in 2012, working in general spa operations support when the brand had approximately 60 units opened. Since then, both Lisa and the brand have grown immensely, with over 500 locations now under her purview. In her new role, Lisa will oversee the Student Massage Program, along with managing the innovation pipeline.
• Meghan Lally, Senior Vice President of Franchise Operations: Bringing an undeniable energy and passion to the brand since beginning as a Spa Associate in Toms River New Jersey, Meghan has a passion for leadership and franchise operations support. Over the last 15 years, Meghan has grown her role and now in her new position she will lead a team of 22 Directors and Operations Consultants to support franchisees.

The new additions to the Hand & Stone executive team follows a year of growth which includes the opening of 40 Hand & Stone locations. In 2023 the brand will focus on development in California, New England, the Mid-West, and the Mid-South. With more than 500 spas across 35 states and Canada, Hand & Stone is the massage and facial industry leader and fastest growing spa franchise concept. The growth of the brand’s executive leadership team will surely support its expansion into not new markets and new specialty offerings over the next year. For more information about franchise opportunities, visit www.handandstonefranchise.com.

Leading Massage and Facial Spa Franchise Achieves Record-Breaking Year and Accelerates Expansion in the U.S. and Canada.

PHILADELPHIA — Hand & Stone Massage and Facial Spa, the nation’s leading luxury massage and facial spa franchise, announced today that 2021 marked one of the most successful years in its 18-year history, signing 59 new franchise agreements as well as significantly expanding its footprint with 24 new spas. This surge in development doubles the thriving spa concept’s year-over-year signings from 2020 and is fueled by the growth and support of existing franchisees, with more than half of the new agreements in 2021 coming from within the brand’s system. Hand & Stone’s commitment to innovation is a driving force behind its ongoing success. Hand & Stone’s advanced and proprietary massage and facial services are at the forefront of the market and have positioned the brand as the authority on skincare and wellness within the personal services segment.

“2021 was a successful year of franchise development for Hand & Stone. We welcomed several new franchise partners to the system, including established operators with experience in multiple brands. In addition, we saw significant growth from our existing Hand & Stone franchise owners, who accounted for better than 50% of new territory commitments for the year. Our franchise owner’s commitment to the brand and proven success demonstrates the strength of the Hand & Stone model. It is clear that Hand & Stone’s industry-leading innovation and unparalleled service offerings translate to thriving businesses for our franchisees,” said John Teza, CEO of Hand & Stone.

Hand & Stone experienced significant unit growth nationwide throughout 2021, bringing 24 new spas to key markets throughout North America. Hand & Stone expanded the number of markets under development in 2021, adding cities such as El Paso, TX; Mobile, AL; Knoxville, TN; Savannah, GA; Birmingham, AL; and Edmonton, ON to the list of major metros in the brand’s growth pipeline. In May of 2021, Hand & Stone acquired the 23-unit Massage Experts brand, providing the company a footprint in Eastern and Western Canada. There are Hand & Stone spas and Massage Expert clinics in thirty-four states and seven provinces in Canada.

“We closed out 2021 with tremendous momentum and have no doubt that the best is yet to come. We will continue to build upon the strong foundation of the brand. We will continue to engage new and experienced operators from outside the system and know that existing franchise owner development is key to our brand’s overall success. We expect 2022 to be a year of significant growth for Hand & Stone, as we launch Cryoskin body contouring and continue to innovate in both skincare and massage services. We’re focused on attracting the most talented operators across the entire enterprise,” added Teza.

In 2022, Hand & Stone aims to more than double its new spa openings across North America, with the goal of opening 50 locations throughout the U.S. and five in Canada. Additionally, Hand & Stone has aggressive nationwide expansion plans for the year, targeting growth in states like Florida, Texas, Arizona, Ohio and Tennessee.

Throughout 2021, Hand & Stone continued to be recognized as a leading massage and facial services concept and outstanding franchise system. The brand received the Zor Award in the beauty and wellness category by Franchise Times as one of the 10 best franchises to buy in 2021. Hand & Stone also ranked #154 on the publication’s annual Top 400 list (formerly Top 200+), moving up six spots from the 2020 ranking. Most recently, Hand & Stone ranked #296 on Entrepreneur magazine’s highly competitive Franchise 500 ranking of the top franchise brands where it remains one of the leading massage and spa services franchises.

With more than 500 spas across 31 states and Canada, Hand & Stone is the massage and facial industry leader and fastest growing spa franchise concept. For more information about franchise opportunities, visit www.handandstonefranchise.com.

Hand and Stone will use Zenoti to Deliver a Personal and Modern Spa Experience to over 400 locations

BELLEVUE, Wash. — Zenoti Software, the leading cloud-based platform for the spa, salon and med spa industry, today announced it has been selected by Hand & Stone Massage and Facial Spas as their new technology partner for POS, digital marketing and analytics.  Hand & Stone is growing rapidly, and sought a solutions provider to support its changing needs – and those of its customers. The company was recently named to the top 10 of Forbes’ 2019 “Best Franchises to Buy,” and announced plans to add more than 60 locations and over 1800 jobs in the year ahead. Zenoti will provide Hand and Stone the competitive tools they need to meet the changing landscape of customer expectations.

“We’re excited to partner with Zenoti to offer a highly personalized and modern spa experience for our guests and members,” said Joe Brauer, Chief Technology Officer at Hand and Stone. “We started our evaluation of software providers knowing we needed a proven cloud-based system that could reliably support our network of spa locations.  Zenoti stood out as the most robust platform, and as a partner that will lead with innovation for years to come. Their solution provides a one-stop business management tool capable of supporting our business’s custom workflows, for the individually tailored spa experience that our guests have come to expect.”

Zenoti provides businesses with a robust, cloud-based platform focused on increasing revenue and enhancing the guest experience. The system offers powerful guest engagement and modern, mobile check-in and check-out experiences through its Zenoti GO application by streamlining the process for both guests and staff; a robust, all-in-one system with an intuitive user interface that allows franchise owners to fully leverage technology across their business; and equips franchise owners with fully integrated marketing, loyalty management, inventory management, and more solutions.

“We are thrilled to welcome Hand and Stone to the Zenoti community,” said Sudheer Koneru, CEO at Zenoti.  “As guest expectations evolve, spa operators will need to make pivotal changes in their guest engagement strategies.  With Hand and Stone, we’ve found a partner that is able to fully leverage our solution in order to meet the changing demands of customers.  We will remain focused on solving the needs of the largest businesses in the industry as the industry goes through a transformation.”