home services franchisor

Significant development and same-store sales growth positions the global home service franchisor for continued expansion.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, announced today ahead of the International Franchise Association’s annual conference in San Diego the expansion of the company’s global footprint to 5,000 franchises representing 29 total brands across nine countries. In addition, the company achieved record same store sales growth for 2021 and systemwide sales of $3.3 billion. The company was acquired by KKR, one of the world’s leading investment firms, in third quarter 2021.

“We have ambitious plans to capitalize on this upward momentum and look forward to our next chapter of growth and innovation with KKR’s support and global expertise,” said Mike Bidwell, CEO of Neighborly. “Last year was significant for Neighborly as we validated our business-building strategy and differentiated ourselves as the partner of choice for our franchise owners and 10 million customers worldwide.”

The largest provider and franchisor of home service brands embarked on a digital transformation with a refreshed Neighborly.com website and the launch of the U.S. Neighborly app. To help drive further growth, Neighborly recently launched an all-new website for potential new business owners to explore franchising opportunities.

“As a franchisor, Neighborly simply could not have asked for a better year than we experienced in 2021 with more units sold in one year than ever before, expanding our franchise network in numerous areas and taking our Own the Home™ strategy to new heights,” said Brad Stevenson, Chief Development Officer for Neighborly. “Our franchise model proved itself to be resilient once again through its continuous evolution and innovation, and I’m proud of our family of home service brands for achieving significant growth while simultaneously delivering on our ‘Done Right Promise’ to thousands of communities.”

Neighborly’s 2021 success as a franchisor is already earning the organization coveted industry recognition in the new year, with numerous Neighborly brands included on the recently announced 2022 rankings for Entrepreneur’s Franchise 500^® and Franchise Business Review’s Franchisee Satisfaction Awards.

Other noteworthy Neighborly developments from 2021 include:

• The grand opening of a second Neighborly headquarters office in Las Colinas, Texas;
• Roger Chacko joining Neighborly as the new Chief Strategy & Marketing Officer;
• Held its first annual conference in person since the onset of the pandemic, appropriately themed “Coming Together”;
• Successfully completed multiple acquisitions, including London-based Pimlico Plumbers;
• Reached 40-year company milestone, being founded in 1981.

For more information about Neighborly’s service brands visit https://www.neighborlybrands.com/.

Perfect for the digital age and with people spending more time at home, Neighborly’s new mobile app is the answer to tackling all home service needs in the new year.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands focused on repairing, maintaining and enhancing homes and businesses, released today a list of expert-recommended and trending home service projects for homeowners to prioritize in 2022, serving as a guide for the new year and now accessible on Neighborly’s new mobile app, available for both iOS and Android.

“The shift to so much more of the world working from home has created more demand for home repairs, maintenance and enhancements to improve the look, feel and performance level of the home,” said Mike Bidwell, President and CEO of Neighborly. “By identifying the top home maintenance trends for homeowners to focus on in the coming year with this list made available through our new mobile app, we’re not only making expert guidance readily available to and quickly accessible for our customers, but we are also simplifying the process for homeowners to then connect with trusted local providers whose work is backed by Neighborly’s Done Right Promise™.”

Neighborly’s list of 2022 home service trends is provided in the form of actionable items that any homeowner can look into, along with calling out those projects that are best handled by expert professionals across Neighborly’s 29 home service brands including Mr. Handyman, Mr. Appliance, Aire Serv and many more.

This 2022 guide includes but is not limited to projects such as:

• Installing an ultraviolet light to your air filter system for improved air quality.
• Investing in a tankless water heater to help save on energy and maintenance costs.
• Adding a home fire suppression system to extinguish or contain fires in less than two minutes.
• Protecting your home from flooding by installing a basement waterproofing system.

To access the full list of trending home maintenance projects for the new year, download the Neighborly app by visiting https://www.neighborly.com/.

In addition to housing this list and other useful resources created to help homeowners keep their homes in the best possible shape, the Neighborly app is currently offering its users the chance to enter the Neighborly Sweepstakes upon downloading. Users who begin regularly using the app and checking into the Sweepstakes daily will have a chance to win daily gift cards or discounted services and will also receive daily entries for a chance to win a grand prize of $10,000.

For more information about Neighborly’s service brands, visit www.neighborlybrands.com.

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. LEGAL RESIDENTS OF THE 50 UNITED STATES (D.C.) 18 YEARS AND OLDER. VOID WHERE PROHIBITED. Promotion ends 12/31/21. For Official Rules, alternate method of entry, prize descriptions and odds disclosure, visit http://neighborly.com/rules. Sponsor: Dwyer Franchising LLC d/b/a Neighborly, 1010 North University Parks Drive, Waco, TX 76707.

As interest rises in recession-resilient home service franchises due to homeownership trends, franchisor seeks growth opportunities in roughly 150 New York territories.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, announced today its plans for rapidly expanding its footprint across the New York Metro area.

Within the counties surrounding New York City’s five boroughs, Neighborly has identified roughly 150 territories in which it is actively seeking to open new franchise businesses with 10 of the organization’s trusted brands.

“The recession-resilient nature we’ve seen within the last year from the home services sector has led to increased investment interest in franchises that specialize in services ranging from painting to plumbing and everything in between, and excellence in this space is what Neighborly’s 40-year legacy is built on,” said Brad Stevenson, Chief Development Officer of Neighborly. “Today’s homeowners are relying more than ever on professionals for maintenance and enhancements of their homes. Given the large population of suburban, single-family homes in the New York metro counties where we’ve identified development opportunities, Neighborly is eager to partner with aspiring business owners looking to deliver Neighborly’s essential services from across our roster of brands to these communities.”

The following Neighborly brands are actively seeking both multi-unit and single-unit prospective owners across all of the available New York metro territories:

• The Grounds Guys, with more than 15 territories available for development;
• Mr. Electric, with more than 15 territories available for development;
• Window Genie, with more than 15 territories available for development;
• Molly Maid, with more than 10 territories available for development;
• Aire Serv, with more than 10 territories available for development;
• Real Property Management, with more than 10 territories available for development;
• Dryer Vent Wizard, with more than five territories available for development;
• Five Star Painting, with more than five territories available for development;
• Mosquito Joe, with more than five territories available for development;
• Mr. Handyman, with more than five territories available for development.

Across the 150 territories being targeted with this growth initiative, four of the New York metro area’s counties — Suffolk, Westchester and Rockland, New York, as well as Bergen, New Jersey — stand out as they encompass about 40 of these available territories.

“As we continue pursuing our vision to Own The Home™ through Neighborly’s family of home service brands, our franchise owners can expect more and more cross-marketing opportunities from one Neighborly brand to the next,” said Stevenson. “In the New York metro market which is ripe with homeowners in need of the professional services we are known for, we look forward to teaming up with driven franchise owners with whom we can work to spread the positive impact of Neighborly’s values-driven business practices.”

Neighborly’s franchising brand initial investments range from $70,800 to $652,980 depending on the specific Neighborly brand, with incentive programs available for veterans.* Interested prospects can find out more information here.

*See item 7 of the Franchise Disclosure Document for full information.

With its’ new mobile app, Neighborly makes recommended seasonal maintenance and enhancements easier than ever for homeowners.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, announced this month the return of its Fall Home Maintenance Checklist, now accessible on Neighborly’s new mobile app, available for both iOS and Android. The checklist is designed to provide homeowners with helpful tips for seasonal maintenance procedures recommended by Neighborly’s community of home service experts.

By making this fall’s checklist accessible via its new mobile app, Neighborly is not only providing homeowners with expert home maintenance recommendations, tips and tricks all in the palm of their hands, but the company is also simplifying the process for homeowners to then connect with trusted local providers whose work is backed by Neighborly’s Done Right Promise™.

“In our continued commitment to providing homeowners with the best care possible for repairing, maintaining and enhancing their homes, these seasonal guides have become a trusted resource for so many of the customers we serve,” said Mike Bidwell, President and CEO of Neighborly. “With the recent launch of our new mobile app, the advice we offer in these seasonal guides will help homeowners accomplish our recommended projects easier than ever, which will be especially important ahead of pending colder weather. It’s through services like these that we consistently position ourselves as the go-to marketplace for home service needs.”

The 2021 Fall Home Maintenance Checklist provides actionable items that any homeowner can look into, as well as projects that are best handled by any Neighborly service brand.

Among the projects detailed in Neighborly’s 2021 Fall Checklist are:

• Check windows and doors for air leaks to save on your heating bill.
• Replace refrigerator water filter.
• Winterize outdoor irrigation.
• Have furnace checked and serviced.
• Rake and remove all leaves from the yard.
• Disconnect all garden hoses and ensure no water remains in them.
• Check exterior paint for any cracks or peeling.
• Schedule holiday lighting installation to avoid the rush and get ahead of the game!

To access the full checklist, download the Neighborly app by visiting https://www.neighborly.com/. In addition to utilizing the Fall Home Maintenance Checklist via the Neighborly app, homeowners have the chance to enter the Neighborly Sweepstakes upon downloading. Users who begin regularly using the app, checking into the Sweepstakes daily, will have a chance to win daily gift cards, discounted services and will receive daily entries for a chance to win a grand prize of $10,000.

For more information about Neighborly’s service brands, visit www.neighborlybrands.com.

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. LEGAL RESIDENTS OF THE 50 UNITED STATES (D.C.) 18 YEARS AND OLDER. VOID WHERE PROHIBITED. Promotion ends 12/31/21. For Official Rules, alternate method of entry, prize descriptions and odds disclosure, visit http://neighborly.com/rules. Sponsor: Dwyer Franchising LLC d/b/a Neighborly, 1010 North University Parks Drive, Waco, TX 76707.

Home repairs and enhancements app goes live with sweepstakes presenting opportunities for daily prizes worth up to $100, plus the chance for three lucky users to receive $10,000 each.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, announced today the launch of the company’s new mobile app in the US, available for both iOS and Android and designed to quickly and easily connect homeowners with top local service professionals to address their home maintenance and enhancement needs. Between now and Dec. 31, 2021, those who download and begin using the app will have the opportunity to enter a sweepstakes in the U.S. for a chance to win daily prizes, with three grand prize awards of $10,000 each awaiting three lucky winners.

The Neighborly app is a homeowner’s go-to platform for connecting with local Neighborly home service franchise brands through the use of primary features including a “click to call” capability for scheduling made easy, service status update notifications, exclusive offers and promotions and expert tips to empower customers to hire with confidence thanks to Neighborly’s Done Right Promise™.

“We have made significant investments in our digital platform with Neighborly.com and the Neighborly App to aid in the acquisition, retention and overall value for Neighborly customers,” said Mike Bidwell, President and CEO of Neighborly. “The launch of our app marks a pivotal moment in the pursuit of our organizational vision to Own the Home™, warranting an exciting and interactive experience for our early users. I’m excited for our customers to begin using the app and experience how we have made it easier than ever before to interact with our Neighborly brands in local communities.”

Upon downloading the new Neighborly App, users can access the sweepstakes from the home screen by tapping on the Neighborly Sweepstakes banner. Along with entering for the $10,000 grand prize, users can also win daily prizes, including $100 prepaid cards and $20 coffee gift cards. The three grand prize winners will be announced in early January 2022.

To download the app now, visit Neighborly.com/theneighborlyapp.

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.  LEGAL RESIDENTS OF THE 50 UNITED STATES (D.C.) 18 YEARS AND OLDER.  VOID WHERE PROHIBITED. Promotion ends 12/31/21. For Official Rules, alternate method of entry, prize descriptions and odds disclosure, visit http://neighborly.com/rules. Sponsor: Dwyer Franchising LLC d/b/a Neighborly, 1010 North University Parks Drive, Waco, TX 76707.

Acquisition of the United Kingdom’s leading independent home service company grows Neighborly’s portfolio to 29 total brands operating across nine countries.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, today announced the acquisition of Pimlico Plumbers, central London’s leading independent residential and commercial service and maintenance company. The acquisition of Pimlico, which is a corporate-owned subsidiary, expands Neighborly to 29 brands across 19 service verticals and nearly 1,500 associates operating in nine countries.

“We are thrilled to be growing our global footprint with the addition of Pimlico as the next subsidiary brand to join our global family of home service professionals,” said Mike Bidwell, President and CEO of Neighborly. “Pimlico’s wide array of trade services as well as its exceptional customer care perfectly align with Neighborly’s purpose, which is to build an extensive service community known for providing excellent experiences. We are excited for the growth to come for both Pimlico and Neighborly as a result of this acquisition.”

Founded in 1979 by Charlie Mullins, Pimlico operates based on its vision as a service and maintenance company that provides “More Than Just Plumbers.” While Mullins started the company by working from home with nothing more than a second-hand van and a bag of tools, today the organization brings in annual revenue of nearly $70 million and is recognized as the UK’s first branded plumbing company, as well as one of the best-known building services firms in the world.

Pimlico’s services include heating, plumbing, bathrooms, drainage, electrics and more. With the support of more than 400 associates, the company prides itself on completing an average of more than 100,000 service jobs for central London homeowners and businesses each year.

“Neighborly is well-respected across the globe as the driving force behind so many reputable brands in the home service and maintenance industry,” said Scott Mullins, President and CEO of Pimlico. “Even after Pimlico’s 40-plus years of independent business success, Neighborly’s proven track record for growth and its commitment to its Code of Values assures that we’ve found a like-minded company that can help us grow. This marks a major international milestone for both organizations, and I am excited about the continued innovation and prosperity that is sure to follow for us all.”

“I would like to pay tribute to my father Charlie, for creating the business out of nothing. I would like to thank all of those involved in the process that has concluded with us ultimately choosing Neighborly as our partner going forward, those at finnCap Cavendish and our CFO Mike Bergin, without whom this would have not happened.”

Scott Mullins will maintain his role as Pimlico’s leading executive following the acquisition; his father Charlie Mullins has stepped down as the owner of Pimlico.

For more information about Neighborly’s service brands visit www.neighborlybrands.com.

Annual checklist offers useful tips to help homeowners narrow down which maintenance projects to prioritize ahead of warmer weather.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, released last Friday the company’s annual spring maintenance checklist, designed to offer homeowners useful insight on seasonal maintenance projects recommended by Neighborly’s community of home service experts.

This year’s checklist follows a harsh winter, with many homes across the United States still recovering from damage inflicted by severe snow and ice storms. Now with hurricane and tornado seasons on the horizon, the checklist is a timely resource for homeowners to rely on as they prepare their homes to better cope with the upcoming warmer months and hot summer to follow.

“For more than 40 years, Neighborly has been dedicated to providing premium, professional home services,” said Mike Bidwell, President and CEO of Neighborly. “We create these checklists each year by compiling input from our industry experts regarding the most common seasonal home maintenance needs for homeowners to keep in mind. In turn, Neighborly’s family of brands effectively Own the Home™ by offering the services to cover all of a homeowner’s potential needs.”

Neighborly’s checklist highlights actionable items that any homeowner can look into, as well as projects that are best handled with the support of Neighborly’s service professionals.

Among the services detailed in Neighborly’s 2021 spring checklist are:

• Inspect home’s exterior for rot, peeling paint or insect damage;
• Replace or repair any damaged windows or door screens;
• Start your mosquito and tick control service;
• Inspect BBQ grill and other outdoor kitchen appliances;
• Trim/prune trees and shrubs. That includes branches near power lines or hanging over a home’s roof;
• Clean the gutters;
• Clear dead plants/debris from yard;
• Service air conditioner;
• Make sure the garage door works properly.

To download the full checklist, visit www.neighborly.com/neighborly-advice/2021/march/prep-your-home-for-spring-with-this-seasonal-che/. To hire a Neighborly service professional in your area, visit www.neighborly.com.

For more information about Neighborly’s service brands, visit www.neighborlybrands.com.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, is doing all it can to continue helping homeowners in the aftermath of the harsh winter storms wreaking havoc on countless communities across the United States.

Neighborly, based in Waco, Texas, is the parent company of 28 home service brands represented by nearly 4,500 franchise locations, all focused right now on doing their respective parts to fix the winter damage currently being inflicted on homes and businesses.

Since Monday, Neighborly brands including Mr. Rooter Plumbing, Rainbow International Restoration, Aire Serv and Mr. Electric have been responding to a significant influx in home service requests related to burst pipes, flooding damage and other emergencies caused by the weather. As the ice and snow begin to melt, Neighborly expects that even more damage will become apparent and require maintenance from its service professionals. 

“Our hearts are with everyone whose homes and lives have been affected by this extreme weather,” said Mike Bidwell, President and CEO of Neighborly. “Our headquarters and many of our team members were hit hard as well, so we know the severity of damage spanning the southern region. It’s in times like these that our home services are truly essential, and we’re proud to be able to provide some relief wherever we can as we all navigate these serious conditions.”

For a quick list of best practices in the aftermath of recent winter storms, click here. To request services from a Neighborly brand in your area, visit www.neighborly.com.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, ended 2020 strong with 382 new franchise agreements awarded, setting new records for signed agreements in three quarters and achieving the company’s first franchise development trifecta since 2018 with number of units, revenue and EBITDA goals all surpassed in fourth quarter.

Between these impressive franchise development milestones and the organization’s 2020 acquisitions of five home service brands, Neighborly’s still-growing presence now consists of 4,500 franchises representing 28 total brands across nine countries.

“This past year, we successfully executed our ‘Own the Home’ strategy despite the challenges brought on by the pandemic,” said Mike Bidwell, President and CEO of Neighborly. “2020 was unexpected, but Neighborly’s family of home service brands persevered and adjusted protocols in order to continue safely providing exceptional service to our nearly 10 million customers around the world.”

Neighborly’s 2020 acquisitions of Dryer Vent Wizard, HouseMaster, ShelfGenie and Precision Door Service added entirely new verticals to Neighborly’s portfolio of home services. In addition, Rainbow International completed an acquisition in Canada to supplement its network in that market. To ensure these and the rest of Neighborly’s home services would be safely delivered throughout the remainder of the pandemic and beyond, Neighborly developed and perfected in 2020 a number of new service protocols including virtual estimates via video chats, contactless paperwork and payment and more, all designed to keep both customers and service professionals healthy.

Other Neighborly success highlights from 2020 include:

• Announcement of plans to open a second Neighborly headquarters office in Irving, Texas, in April of 2021;
• Receiving a silver medal in the Enduring Impact category of Inc.‘s inaugural Best in Business Awards;
• Being named Global Franchise‘s Best Property and Home Maintenance Franchise for the second consecutive year;
• Onboarding of new Molly Maid Brand President Vera Peterson;
• And inclusion of Neighborly and/or many of its franchise brands in top industry rankings, such as Entrepreneur magazine’s Franchise 500 and Top Franchises for Veterans; Franchise Times’ Top 200+ Franchises and Inc.‘s List of Fastest Growing Private Companies.

Neighborly’s 2020 success is already earning the organization coveted industry recognition in the new year, with numerous Neighborly brands included on the recently announced 2021 rankings for Entrepreneur‘s Franchise 500 and Franchise Business Review‘s Franchisee Satisfaction Awards.

“If 2020 showed us anything, it was that the Neighborly organization is resilient in its mission to deliver exceptional services to the homeowners who need them,” said Bidwell. “As we progress into this new year, I look forward to seeing how the growth, execution strategies and digital transformation that carried us through one of the most challenging years in history will continue to elevate Neighborly as a trusted provider to customers and an attractive investment for prospective franchise owners.”

For more information about Neighborly’s service brands visit www.neighborlybrands.com.

Neighborly’s fifth and final acquisition of 2020 grows franchisor to 28 brands across 19 service verticals, more than 4,500 franchises and 1,000 associates across nine countries.

WACO, Texas — Neighborly^®, the world’s largest franchisor of home service brands, today announced the acquisition of Precision Door Service, the nation’s leading garage door repair franchise headquartered in Titusville, Florida. The acquisition was finalized on December 31, making it Neighborly’s fifth service brand acquired in 2020.

“I am thrilled to be adding Precision Door Service’s premier customer experiences, top-of-the-line service offerings and experienced franchise owners to our global network,” said Mike Bidwell, President and CEO of Neighborly. “Our Neighborly family includes 10 million customers who rely on our brands as the home for exceptional service, and we’re proud to now add to our portfolio through this acquisition the needed and important service of garage door repair and installation. We look forward to working with the Precision Door Service team to collectively execute our strategy to ‘Own the Home’ through Neighborly home service offerings.”

Founded in the late 1980s by Brian Tindall, who is reinvesting in the organization through franchise ownership following the sale of the company, Precision Door Service’s vision from day one has been to provide the best garage door repair and installation service in the market. Today, the organization’s franchise network is more than 100 locations across the United States and generates appropriately $300 million of system sales.

As a result of this acquisition, Precision Door Service will benefit from the increased consumer awareness, new tools for growth and enhanced lead generation capabilities that Neighborly has a proven track record of providing to its franchise brands. Furthermore, Neighborly will add support for existing Precision Door Service franchise owners to help them realize their same store sales potential.

“All of us at Precision Door Service are so excited to be joining Neighborly, such a well-established and ethical franchisor with a renowned reputation for growing franchises,” said Mike Brickner, President of Precision Door Service. “Over time, I’ve had the privilege of getting to know the Neighborly organization and many of its leaders and have seen firsthand how much this company values innovation and its Code of Values, which aligns well with our own corporate culture. The resources this change will bring to Precision Door Service are many, and we look forward to what it will mean for us over the coming months and years.”

For more information about Neighborly’s service brands visit www.neighborlybrands.com.