Batteries Plus Bulbs

18 03, 2020

Batteries Plus Bulbs Remains Open to Meet Immediate Consumer Needs; Adds Curbside Pickup

2020-03-18T16:54:46-04:00March 18th, 2020|Tags: , , , |

Franchise continues to provide essential battery products, device repair services.

HARTLAND, Wis. — To ensure that its customers are able to stay connected and powered up throughout the efforts to curb COVID-19, Batteries Plus Bulbs stores plan to remain open to continue serving customers the essential products they need during this time.

The retailer, which has more than 700 stores across 47 states, supplies products and services that meet an immediate customer need, or that can’t be found elsewhere because stores are closed or out of inventory.

For commercial customers, Batteries Plus Bulbs provides critical items to hospitals, municipalities, warehouses and more, including:

  • Sealed lead acid for pallet jacks, backup systems and more
  • Communication products such as two-way radio and phone batteries
  • Chargers, batteries and more to keep remote workers connected
  • AA/AAA and other alkaline products in bulk

For consumers, the retailer promises to power:

  • Transportation, whether by vehicle, wheelchair or mobility scooter
  • Home medical devices like hearing aids, glucose meters, thermometers and more
  • Phones, tablets and laptops, essential for working from home and homeschooling
  • Household items that run on alkaline or coin cells

In addition to the widest selection of batteries available, Batteries Plus Bulbs provides repair services for cell phones, laptops and tablets — devices that are essential in helping customers stay connected to loved ones, colleagues and the news.

“Many of our customers rely on our products and services to stay connected, enable their mobility and power their medical devices,” said Scott Williams, CEO of Batteries Plus Bulbs. “We’re remaining open to ensure they’re able to get the products and services they need, and we’re taking precautions to make sure they can get them in a safe manner.”

To help comply with social distancing recommendations, Batteries Plus Bulbs stores offer curbside pickup. Customers can call their local store to place an order, drive to Batteries Plus Bulbs and staff will deliver the orders to their cars. Additionally, Batteries Plus Bulbs locations are adhering to recommendations from the Center for Disease Control (CDC) and World Health Organization (WHO) to increase cleaning and disinfecting efforts to ensure the safety of customers who would prefer to shop in-store.

Batteries Plus Bulbs also offers products for purchase through its website, batteriesplus.com.

About Batteries Plus Bulbs:

Batteries Plus Bulbs, founded in 1988 and headquartered in Hartland, WI, is a leading omni channel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Through a nationwide network of stores, the company offers a differentiated value proposition of unrivaled product selection, in-stock availability and customer service. Batteries Plus Bulbs is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. For additional information, visit https://www.batteriesplus.com/.

6 12, 2019

Batteries Plus Bulbs Recognized for High Quality Device Repair Services

2019-12-06T11:14:13-05:00December 6th, 2019|Tags: , , , |

National retailer’s device repair service certified by CTIA under WISE™ Program

MILWAUKEE — Batteries Plus Bulbs, the nation’s only battery, light bulb and phone repair franchise, is now recognized by CTIA as the first certified device repair retailer under the Wireless Industry Service Excellence (WISE) program.

CTIA is the trade association for the U.S. wireless communications industry, and its WISE program creates a network of certified retail locations, helping consumers identify qualified providers that meet the highest standards for service quality and device repair. More than 730 Batteries Plus Bulbs locations across the country are working towards being certified.

“Batteries Plus Bulbs’ training facility as well as our proprietary methodology and tools have allowed us to provide phone repair services to over 3 million customers to date,” said Scott Williams, CEO of Batteries Plus Bulbs. “Our WISE certification will help us lead the market in repair quality and reach even more people who are looking for high-quality device repair services.”

Technicians at Batteries Plus Bulbs’ stores nationwide will participate in the WISE technician certification program. The program educates and tests wireless device repair technicians on industry-recognized standards, certifying those that meet the highest standards for service quality and technical skill. The first certification of its kind, WISE-certified device repair technicians provide consumers with a predictable, high-quality repair experience.

Technicians who complete the WISE Technician Certification Program pass an extensive online training course and then advance to a hands-on skills test. The training curriculum provides a comprehensive background in smartphone repair including parts identification, repair tools, diagnostics, device disassembly and reassembly, and guidance for handling the lithium-ion batteries in today’s smartphones. Technicians must renew their certification annually to ensure they stay current on advances in the aftercare of wireless devices.

Batteries Plus Blubs has been a proud member of CTIA and has helped shape the business requirements for the WISE Certification Program by developing requirements for technicians and retailers as well as for industry-recognized standards for the aftercare of wireless devices.

“Batteries Plus Blubs is proud to have been part of this important standard setting, and more importantly, proud to be one of the very first organizations to adopt these industry standards to help raise the bar for a trusted experience when customers seek device repair,” said Williams.

To learn more about Batteries Plus Bulbs and its device repair services, visit https://www.batteriesplus.com/service.

About Batteries Plus Bulbs:

Batteries Plus Bulbs, founded in 1988 and headquartered in Hartland, WI, is a leading omni channel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Through a nationwide network of stores, the company offers a differentiated value proposition of unrivaled product selection, in-stock availability and customer service. Batteries Plus Bulbs is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. For additional information, visit www.batteriesplus.com.