
In the restoration industry, every day brings new challenges, from managing complex insurance claims to providing emotional support for distressed property owners. Yet, for Paul Davis Restoration franchisees, these challenges come with unparalleled rewards. By Tamara Rahoumi
In the restoration industry, every day brings new challenges, from managing complex insurance claims to providing emotional support for distressed property owners. Yet, for Paul Davis Restoration franchisees, these challenges come with unparalleled rewards.
“It’s a hard industry to be in for many reasons,” said Alexis Golkin, vice president of Paul Davis Restoration of the National Capital Region. “But the rewards are bigger than the hardships.”
For prospective franchise owners, understanding this balance is crucial. The business demands resilience, both physical and emotional, as teams navigate everything from water extraction to fire damage restoration while supporting customers through traumatic experiences.
“You’re dealing with emotional customers who are in a really horrible place,” said Golkin. “You have to tread lightly and make sure you’re taking care of their emotional needs as well as their physical needs.”
Because the business involves taking care of two customers, insurance companies and property owners, there are many tasks to juggle on top of this emotional complexity. However, the challenges bring extraordinary rewards. Beyond the personal fulfillment of helping others, Paul Davis offers distinct advantages for franchise investors. According to Golkin, for example, it tends to be a very recession-proof company.
“When the economy in the past has tanked, Paul Davis has continued to grow,” she continued.
The franchise model also provides multiple revenue streams through insurance-backed claims across diverse restoration services, creating stability that few businesses enjoy. This resilience is further strengthened by an extensive support network where franchisees regularly collaborate on jobs and share resources.
Paul Davis Restoration’s comprehensive training system also ensures success regardless of a franchisee’s background.
“I’ve seen people come from completely non-construction backgrounds,” said Golkin. “If you have the grit and determination to learn, I think you will be successful.”
For entrepreneurs seeking more than just financial returns, Paul Davis Restoration offers the rare combination of a business that remains strong through economic turbulence while providing genuine human impact. Balancing between challenge and reward, franchisees find something increasingly valuable in today’s business landscape: work that prospers while making a meaningful difference in communities when they need it most.
Tamara Rahoumi