Don Guilbert started his franchise ownership journey in 2020 with two criteria: He had to make enough money to pay his bills and go home every day feeling great about what he did. By Nancy E. Williams
A Feel-good Franchise
Don Guilbert started his franchise ownership journey in 2020 with two criteria: He had to make enough money to pay his bills and go home every day feeling great about what he did. Focused on the home health care sector, he happened upon Mobility City, which garnered excellent ratings on a franchise rating website. He opened his Hilliard, Ohio, location in 2021 and couldn’t be happier with his choice.
“The support team at Mobility City has been great, particularly the operations and national accounts team,” shared Guilbert.
What the franchisee loves most about the business is that it exceeds the criteria he selected years ago. “Even after a long day, you still go home feeling good,” Guilbert said. “We change people’s lives. Many of them need help and don’t know where to go or are looking for advice. They show up at our store, we help them and they feel much better with the solution we provided them to move forward.”
Here’s a glimpse of a day in the life of a Mobility City franchisee.
7 a.m. Guilbert’s Mobility City location is less than 2 miles from his home, which enables him to drop off his daughter at school every day and head into the showroom. He works on various administrative activities until the store opens.
9 a.m. Technicians and showroom managers arrive, and Guilbert reviews the binders that contain the day’s work orders with each technician to determine what is required for the day’s appointments.
10 a.m. Guilbert and the showroom manager split the duties of answering phones, managing walk-ins and overseeing jobs from national accounts. Sometimes, equipment repairs and product assembly must be completed in the on-site workshop.
2 p.m. Technicians return from morning calls to drop off and/or pick up equipment for afternoon calls. Once or twice a week, Guilbert will attend scheduled service or emergency calls.
5:30 p.m. This time is used to prepare for closing and the next day’s calls. Guilbert and the store manager alternate on who closes. The store closes at 6 p.m., and Guilbert tries to be home with family by 6:30.
Nancy E. Williams