As a top-rated provider of non-medical home care for seniors, Caring Senior Service continues its commitment to client care and franchisee satisfaction. Unlike other home-care franchises that have upward of six forms of business-management software, Caring Senior Service uses one, and it’s a game-changer. By Brianna Bohn
As a top-rated provider of non-medical home care for seniors, Caring Senior Service continues its commitment to client care and franchisee satisfaction. Unlike other home-care franchises that have upward of six forms of business-management software, Caring Senior Service uses one, and it’s a game-changer. Tendio, the brand’s proprietary software, streamlines everything from hiring and scheduling employees to reviewing and updating client plans.
“Tendio allows us to use tablets and mobile devices to track key metrics, and it shows what levers the key metrics are attached to. Our technology is a force multiplier, so it allows us to do more with the resources we have at hand,” said Eric Carter, director of support services. After serving in the U.S. Army for nine years, Carter worked in outpatient radiology for 20 years and then began working for Caring Senior Service to help clients and their families receive the care they need and deserve. He was the managing partner of a Caring Senior Service franchise in Denver and uses that experience to improve the franchisee experience. For over 20 years, franchisees have benefited from the brand’s comprehensive support system, with Tendio optimizing workflow and reducing costs.
Gone are the days of forgotten passwords and out-of-date client care plans. An all-in-one solution for running a Caring Senior Service franchise smoothly, Tendio helps with the ramp-up process and beyond. In an industry that relies on personalized care, the software allows franchisees to track data points connected to employee performance, update and review care plans in real time, and monitor the employment pipeline on one screen. The software even provides reminders about required recertifications, making it easy to meet state regulations and provide high-quality care.
“Our technology helps us see the bigger picture for our clients,” Carter said. “We get immediate feedback from our caregivers out in the field when they enter their notes, and we can monitor our clients’ health more closely. With the software features, instead of waiting for a medical event to happen, we can provide preventive care.”
As a software with incredible business intelligence, Tendio is changing the way franchisees meet their business goals and take care of their clients.