Paul Davis Restoration is a company that often meets customers in their time of desperate need. Whether it’s a leak that has destroyed a homeowner’s flooring and ceiling, a stove fire or even the aftermath of a natural disaster, Paul Davis Restoration restores homes to their former glory. By Kelsi Trinidad
Paul Davis Restoration is a company that often meets customers in their time of desperate need. Whether it’s a leak that has destroyed a homeowner’s flooring and ceiling, a stove fire or even the aftermath of a natural disaster, Paul Davis Restoration restores homes to their former glory. Since its founding in 1966, Paul Davis Restoration has been steadily expanding its locations across the U.S. and Canada. The franchise currently has over 320 locations and is growing rapidly.
Because of the nature of the work, Paul Davis Restoration is a recession-resistant business. Most of the company’s revenue comes from everyday events that occur: pipes bursting, fires and storms, to name a few.
“These are things that happen 24/7 365 days a year. You know, it doesn’t matter what the economy’s doing, it’s going to happen,” explained John Conway, director of franchise development for Paul Davis. “It’s going to happen today, it’s going to happen 10 years from now and people have to get these repairs.”
Unlike other businesses that require customers to pay out of pocket, a large part of each Paul Davis service is paid for by homeowners insurance, which makes customers more willing to get the required work done. This also creates another avenue of being able to evade recessions.
“I’ve been in the franchising world for 30 years, and this is the first business where the customer doesn’t really care how much it costs because they’re not even paying the bill,” said Conway. “They’re paying a deductible, and the insurance company’s paying the bill.”
At the heart of the business is a desire to help communities in their time of need, and that is why many people turn to this line of work. “If you talk to our franchisees, one of the things that you’re going to hear over and over again is not just how much money they can make but how they help the community and how they love helping people in their time of need,” said Conway.
Kelsi Trinidad