Founded in 2003, 911 Restoration was born from wanting to give families affected by disasters a fresh start. Founder Idan Shpizear transformed this goal into what he calls the “Fresh Start” culture. It’s a culture that acknowledges the hardships that clients face and the attitude the company takes in resolving the damage. By Kelsi Trinidad
Founded in 2003, 911 Restoration was born from wanting to give families affected by disasters a fresh start. Founder Idan Shpizear transformed this goal into what he calls the “Fresh Start” culture. It’s a culture that acknowledges the hardships that clients face and the attitude the company takes in resolving the damage.
In 2007, 911 Restoration began franchising its business model to bring the Fresh Start culture across the U.S. and Canada. While the core services offered by 911 Restoration franchises include water, mold and fire damage restoration, franchisees also have the option to expand into additional areas, such as reconstruction, oil clean up and even crime scene cleaning services. To support franchisee success, the brand offers a variety of services that franchisees can provide, helping them expand their client base and create multiple revenue streams.
911 Restoration has grown its franchise family to 100-plus franchisees and over 280 locations, with many franchisees owning more than one location. All new franchisees complete the company’s two-week 911 Restoration University training program, which includes hands-on training and certification through the IICRC (Institute for Inspection Cleaning and Restoration Certification).
The first week of the training program is virtual, followed by an in-person training at corporate headquarters where franchisees use a fully equipped flood house to practice restoration techniques. After that, franchisees have the option to shadow an experienced franchisee for a few days at their active location to gain practical knowledge in a live business environment.
Dan Atchison, 911 Restoration’s senior director of franchise development and owner of the Eugene, Oregon, location, shared his experience as a franchisee. A trend among other owners, Atchison noted the rewarding nature of the business.
“I honestly think we’re in one of the best industries out there because we get paid to help people every day. You can make a lot of money in restoration, but it’s really about providing that quality service to people in need in your community,” said Atchison. “Obviously, I’m a lifer at this point. I’ve worked closely with Idan and Miri for years and years, and I fully believe in the product that I’ve been selling to the point that I threw in my own money.”
Kelsi Trinidad