I was recently reading what I thought, and hoped, would be a good article on customer service. But I was turned off very quickly. By Nancy Friedman
I was recently reading what I thought, and hoped, would be a good article on customer service. But I was turned off very quickly.
It started using big words that some folks might need to stop and look up. And on top of that, they went on to talk about all the books the author has written.
Then it dawned on me why most of our Telephone Doctor tips, ideas, skills, and techniques are so well-accepted. We keep it simple. Always have. Always will – The KISS Method. Keep it Simple Simon. (Some folks say stupid. But I don’t like that word.)
Giving good service is YES, PLAIN OLD COMMON SENSE. Yet we all know Plain Old Common Sense, it’s not out there a lot.
Here are the three easy, great customer-service tips. Laugh if you want. But you’ll agree with me, I bet.
- Smile
- Say: Please, Thank You, and You’re Welcome
- Listen well
I have more, but wanted to keep it very simple. Go forth and slay dragons. Or sell franchisees!
– Nancy Friedman
Nancy Friedman, the founder and chairman of Telephone Doctor Customer Service Training, is a popular keynote customer service speaker at franchise, corporate meetings, and conferences around the country. She is now offering and specializing in VIRTUAL ZOOM programs and her fun WEBINARS. Nancy can be reached at nancyfriedman.com, email her at nancy@telephonedoctor.com, or call 314-291-1012.