Dedicated to providing franchisees with comprehensive training and support, Moran Family of Brands’ Mr. Transmission®/Milex Complete Auto Care franchise offers a robust learning structure spanning from pre-opening preparation through post-opening reinforcement and continuous training. By Erika Ortega
Dedicated to providing franchisees with comprehensive training and support, Moran Family of Brands’ Mr. Transmission®/Milex Complete Auto Care franchise offers a robust learning structure spanning from pre-opening preparation through post-opening reinforcement and continuous training.
“We partner with all departments to collaborate,” Director of Training Everett Benson said. “We take the vision of multidisciplinary teams to deliver an interactive learning experience, making it easy for new franchisees to understand information faster.”
With a training program that is constantly evolving, stages include orientation, classroom lectures, field training and access to Moran University Online, which is designed to provide a centralized platform covering business metrics and operations.
“The online education center serves as both an LMS and CRM,” Benson said. “It includes online courses, quizzes, marketing tools and team-building materials. We can track the completion of each course and offer support throughout their journey.”
Additionally, classroom and field training can be tailored to fit how each franchisee learns best. Coaches and mentors customize lessons based on the learning needs of franchisees.
“Some people learn visually, some by listening and some simply learn by doing,” said Benson. “Also, this is a time we focus on getting to know who they are. I think that is especially important for building supportive and long-lasting relationships.”
Benson works with a team of business coaches that includes current and former franchisees who share firsthand experience and practical guidance. Together, the mentors draw on decades of industry experience to help owners navigate even the most challenging tasks.
“Moran Family of Brands offers a very supportive environment,” Benson said. “Field training takes place in an operating shop and owners volunteer to train new brand members.”
Mr. Transmission/Milex Complete Auto Care is a multinational one-stop shop for automotive repair services including transmission and engine work, oil changes, diagnostics and parts replacement for foreign and domestic vehicles. The brand prides itself on its core values of drive, respect, integrity and engagement.
“I love the engagement part,” Benson said. “For me, engagement means actively participating, not just at the beginning but throughout the entire franchisee relationship. This is what makes us different.”
Erika Ortega